DFS Furniture - Tunbridge Wells Reviews 

2,937
TrustScore 5 out of 5

4.9

Longfield Road, TN2 3EW Tunbridge Wells, GB


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Rated 5 out of 5 stars

Alan was brilliant- went above and beyond to help us particularly with trying to work out if what we wanted would fit in our living room. He was very patient whilst we worked out different configurati... See more

Company replied

Rated 5 out of 5 stars

Good Staff Good Store. We came in looking for a new sofa we were greeted nicely. Didn't feel under pressure and not rushed. After we had found the sofa we were looking for the gentleman who was w... See more

Company replied

Rated 5 out of 5 stars

Our shopping experience in T.Wells was great, no hard sales push, instead a relaxed conversation about my room, style, pets etc. to help me establish the right sofa with the right fabric. I forgot to... See more

Company replied

Rated 5 out of 5 stars

Nice how we could browse the store without being pounced on by a sales agent Felt relaxed on being able to take our time to choose the right sofa Staff very helpful and knowledgeable making the who... See more

Company replied


Company details

  1. #13 of 395 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #10 of 245 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Longfield Road, TN2 3EW, Tunbridge Wells, United Kingdom

  • 0333 999 9811

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,937)

99,778 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Ed was very helpful and explained everything thoroughly and honestly which was greatly appreciated. He was friendly and easy to talk to which made our experience very enjoyable.
Thank you Ed!

14 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello Natasha,

We are really grateful for your kind words and for sharing your experience in our store with Ed. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

DFS had the item we were interested in

DFS had the item we were interested in. Our questions were answered well without undue sales pressure. The salesman was very pleasant to deal with.

13 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Brilliant

Quick, easy and very friendly service. Seen straight away and given loads of information and helpful care tips regarding maintaining the life of the sofa. Lovely experience and no pushy sales

12 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great friendly and efficient staff

Great friendly and efficient staff - helpful polite and professional.
Chose sofas with ease and talked through all the care options and delivery schedule. All a pleasure and with ease
Thank you Julian and Rob

12 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Extremely helpful

11 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Julian was very helpful

Julian was very helpful, and gave me so much information.

11 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

New furniture

The guy was very welcoming and help with our choosen suite. He was very helpful and made sure we understood about buying and what would happen next with our order. Would definitely go back should we wanted anything else

4 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

The DFS representative was knowledgable…

The DFS representative was knowledgable and helpful. Much appreciated.

10 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The lady we saw was lovely

The lady we saw was lovely. Tess I think was her name. Super helpful and friendly.

10 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello,

Thank you for sharing your great feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service from DFS staff

We knew what sort of sofa we wanted and wanted to look at materials and colours. The staff in DFS were great, full of information but not pushy. It was easy relaxed and we were able to order just what we wanted without the pressure.

10 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello Donna,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Review

They were very helpful

9 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I arrived knowing that I wanted to buy…

I arrived knowing that I wanted to buy a sofa bed today. I had looked on line and browsed the store to find the particular model I thought would suit my needs. I approached a salesman and asked but unfortunately the model I had in mind wasn’t on show. I asked to see what was available and was shown the selection. I picked one and asked for a demonstration which was willingly given. I then asked to be talked through me doing it which again was willingly given. Having decided I wanted to proceed I was supported with both fabric and feet options and at no point felt pressured. I am very pleased with the service I received today and look forward to receiving my new furniture

9 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great experience

We were able to look around the store ourselves and when we needed some help the salesman was there for us with a good knowledge of the furniture we were interested in. He was a pleasure to deal, helpful with the planning and all that DFS had to offer. I would thoroughly recommend.

8 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Friendly and informative sales…

Friendly and informative sales assistant, all information was clearly explained. Didn’t feel rushed or pressured. Now hopefully the sofa will arrive on time and be as good as we hope for

8 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello,

Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We weren't expecting to find what we…

We weren't expecting to find what we were looking for nor, to have such good and not pushy help from Rob. He was amazing and helpful and knew everything!

8 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello Nic,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer advice

Excellent customer advice, service and completion of sale. Everything explained very coherently and the staff member was not pushy, therefore allowing us to make our own decisions in our own time. Would recommend visiting this store in Tunbridge Wells.

7 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

More than happy

I was more than happy with the service today. Staff are really friendly and most helpful. I have no complaint.

6 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Julian at the DFS in Tunbridge wells…

Julian at the DFS in Tunbridge wells was extremely helpful and efficient. Whenever we visit the store all the staff are welcoming and helpful. We were really happy with our purchase. Thank you again.

5 August 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello Laura,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The service was very good…

The service was very good indeed,helpful and informative.
I was able to select my chair and have it delivered within the week . Excellent.

20 July 2026
DFS Furniture - Tunbridge Wells logo

Reply from DFS Furniture - Tunbridge Wells

Hello Jill,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

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