Alan was brilliant- went above and beyond to help us particularly with trying to work out if what we wanted would fit in our living room. He was very patient whilst we worked out different configurati... See more
Company replied
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See what reviewers are saying
Good Staff Good Store. We came in looking for a new sofa we were greeted nicely. Didn't feel under pressure and not rushed. After we had found the sofa we were looking for the gentleman who was w... See more
Company replied
Our shopping experience in T.Wells was great, no hard sales push, instead a relaxed conversation about my room, style, pets etc. to help me establish the right sofa with the right fabric. I forgot to... See more
Company replied
Nice how we could browse the store without being pounced on by a sales agent Felt relaxed on being able to take our time to choose the right sofa Staff very helpful and knowledgeable making the who... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longfield Road, TN2 3EW, Tunbridge Wells, United Kingdom
- 0333 999 9811
4.9
Excellent
3k reviews
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Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
We were made welcome in a relaxed…
We were made welcome in a relaxed atmosphere offered a drink and the assistant was really helpful and assuring
20 June 2026
Reply from DFS Furniture - Tunbridge Wells
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service by lovely staff…
Excellent service by lovely staff member, who couldn't be more helpful if she tried.
Made the whole last minute process easy .
15 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great company to deal with…
It was easy and efficient dealing with DFS. Advisor was extremely helpful and took the time to understand our needs.
16 June 2026
Reply from DFS Furniture - Tunbridge Wells
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Found the perfect sofa at a great price…
Found the perfect sofa at a great price at the Tunbridge Wells store.
The sales staff, especially Katie we're very helpful and pleasant.
The whole experience was made easy and straightforward.
5 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Extremely helpful staff
Extremely helpful staff. Andy really listened to what I needed and didn’t try to oversell. Very reassuring. The whole sofa purchase went smoothly and efficiently.
12 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great service from Katie
Great service from Katie. Showed care and an interest in what sofa was for etc
11 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Steven,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Such a positive experience...
Drove 40 miles to look at an item my local store didn't have, very pleased I did. Wasn't at all what I wanted, but with Katie's very knowledgeable help, I found exactly what I did want! She listened to what I was looking for and found it, I'm am so, so pleased with my purchase, many thanks Katie, you're a credit to DFS.
7 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Val,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Great service from Rob
Rob (I think that was his name) in Tunbridge Wells, was exceptionally helpful, there when we needed him & absent when we were debating. His advice was very helpful & helped us make the right choice for us.
8 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Hayley,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Props to Rob at DFS, Tunbridge Wells
Rob was the chap who took care of us. He explained things clearly and took a relaxed approach instead of robotic, which is what we have experienced previously. He wasn't pushy, let us make our own mind up and sorted us out with a decent sized sofa. Props to this chap for his service!
4 June 2026
Reply from DFS Furniture - Tunbridge Wells
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Rob and Tess were so helpful
Rob and Tess were so helpful
And they gave me the space I needed to look at what I needed
4 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The service was very good
The service was very good, the young man that served us was very friendly and thorough, he talked us through everything we needed to know. We are very happy with the service
4 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
When we first walked in we were not…
When we first walked in we were not pounced on like you are at other retailers so was quite nice just to browse and get a feel of sofas. Jim came to our rescue took us round a few different sofas explained each and everyone guided us through the colours and price. He was very patient and did not force us into buying a particular sofa just let us take our time to decide. Oh and he also makes an excellent Latte.😁
3 June 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Helpful unobtrusive service
Helpful unobtrusive service, giving us time to browse and consider our choices, stepping in just at the point when we had some questions.
Made the ordering process simple, relaxed and friendly.
31 May 2026
Reply from DFS Furniture - Tunbridge Wells
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
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