Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... See more
Company replied
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See what reviewers are saying
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... See more
Company replied
We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... See more
Company replied
Staff asked if they could assist when we arrived then showed us to the right area. We were left to browse at our leisure but made aware to ask questions or assistance if needed. Georgie was very help... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 58 best companies in Furniture Accessories
- #10 of 241 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
189 Westwood Road, CT10 2NU, Broadstairs, United Kingdom
- 0333 999 9841
4.9
Excellent
4k reviews
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Good as always.
31 August 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Straight forward support given from the…
Straight forward support given from the team - explained options clearly and no pressure to buy but we did!
30 August 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Brilliant service
22 August 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Roger was so very helpful and…
Roger was so very helpful and knowledgeable about your furniture. We purchased a settee and a table bundle today and it was due to the great customer service. I am a Customer Service Manager and I would be proud to have Roger on my team.
29 August 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Roger in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Friendly staff
The young lady answered all questions that we asked, friendly and knowledgeable.Thank you .
27 August 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The staff at Westwood Cross was so…
The staff at Westwood Cross was so helpful and informative.The furniture that we have chosen is very nice and hope it will be more comfortable for my husband it is the Navara 3 seater and the lift and rise armchair.We have had the Sophia 3 seater and cuddle seat for less then 4 years and it is still in great condition but too soft for people of a certain age.My only disapointment is the price of the delivery charge I think the price with the add on care package is over £3200.00 and to pay £129.00 for delivery now as opposed to £69.00 4 years ago is too much
19 August 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
We do appreciate your feedback and of course, this will be passed onto the relevant teams.
Kind Regards,
Jordan
DFS Customer Support
We were very please with Louis she was…
We were very please with Louis she was very nice and everything went well with all the information she gave us thank you.
26 August 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent sales Assistant
Excellent sales Assistant, very helpful, informative and knowledgeable.
26 August 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience really happy Sales…
Great experience really happy Sales person Paul perfect. Looking forward to receiving our lovely sofa. All straight forward all questions answered highly recommended.
24 August 2026
Unprompted review
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Attentive and knowledgeable staff
Attentive and knowledgeable staff. Great range of products. Purchase process easy
25 August 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Just wanted to thank the amazing Mandy…
Just wanted to thank the amazing Mandy who helped me navigate what for me was quite a large purchase. She was extremely helpful, knowledgeable, professional and friendly. Talked me right through everything so I knew what will happen next and all the way through to caring for my sofa. Her knowledge and questioning of my needs were on point and this helped me to make the correct decision in choosing the right product. Thank you Mandy, you really made our day!!
17 August 2026
Unprompted review
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great experience
Paul was more than helpful and friendly today when deciding on our new long term family sofa. Would 100% recommend DFS to anyone.
24 August 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Informative staff
Informative staff. Mandy was very helpful and explained everything thoroughly.
24 August 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Sale's lady was very good at answering…
Sale's lady was very good at answering all questions we put to her.
24 August 2026
Reply from DFS Furniture - Westwood Cross
Hello Derek,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very welcoming
Very friendly, welcoming & polite. Everything concerning my purchase was explained clearly to me.
Very happy & satisfied
23 August 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Best service I have had for a long…
Best service I have had for a long time! He was knowledgable. polite, helpful and I would recommend Roger to anyone! Thank you.
16 August 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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