Finella served us today.She was very knowledgeable and guided us through the sofa range very thoroughly after identifying what we were looking for. .She made our purchase very smooth,and gave us lots... See more
Company replied
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See what reviewers are saying
Relaxed, no pressure sales Emily and the team were polite, informative and very efficient. We were given space (and coffee) when we required some time to reflect and discuss options privately and did... See more
Company replied
Andy - York, Clifton Moor Store, was smashing. Really helpful, not at all pushy, knew his stuff, listened to what we did & didn’t want and ended up helping us to choose 3 fantastic pieces from the Co... See more
Company replied
We asked Andrew for some information on sofa beds. Andrew showed us the stock in store, moved furniture to pull out the bed. Went through all the information required on a purchase in detail.
Company replied
Company details
- #14 of 393 best companies in Home Furniture Shop
- #2 of 52 best companies in Furniture Accessories
- #11 of 233 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 91 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stirling Road, Unit 1A, YO30 4XZ, York, United Kingdom
- 0333 999 9849
4.9
Excellent
4k reviews
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Sofa purchase
Finella served us today.She was very knowledgeable and guided us through the sofa range very thoroughly after identifying what we were looking for. .She made our purchase very smooth,and gave us lots of information about product care,add ons,payment options and delivery .She was very approachable and friendly,no question was too much for her.Thank you so much.We had been looking for a sofa for a long time !
27 June 2026
Reply from DFS Furniture - York
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Finella met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Rang customer devices spoke to Laura to…
Rang customer devices spoke to Laura to ask if their we any offers on the Sofia range . No offers on this range but got us a £50 off great result ,she was so helpful is being in our 70s not up with tech.5star support
18 June 2026
Reply from DFS Furniture - York
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - York
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
I spoke with Daniel H DRS websales and…
I spoke with Daniel H DRS websales and found him to be both helpful polite and pleasant. Made shopping for a suite so much easier for me,
24 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff very helpful and knowledgeable on…
Staff very helpful and knowledgeable on the different products available
24 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very friendly and professional service!
23 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
There was a wide selection of furniture…
There was a wide selection of furniture and the showroom was very relaxed with a nice atmosphere. The assistant who served me was both polite and informative but not intrusive on my first visit. This time when I returned I saw him again and he could not have been more helpful and accommodating, offering tea or coffee and offered to get the manager to serve me as he was with another customer for quite a while. All in all my experience was very very good.
23 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service
Great service, good choice, price point very good.
Staff member very patient and helpful.
22 June 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
bought a power plus recliner today …
bought a power plus recliner today ,was seen by Andy who explained everything we needed to know at Clifton moor york he seemed really experienced, I would recommend dfs to anyone.
22 June 2026
Unprompted review
Reply from DFS Furniture - York
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sofa bed purchase
We asked Andrew for some information on sofa beds.
Andrew showed us the stock in store, moved furniture to pull out the bed.
Went through all the information required on a purchase in detail.
21 June 2026
Reply from DFS Furniture - York
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very helpful not pushy
Andrew at the York store was very helpful. Looking forward to receiving my new sofa.
20 June 2026
Reply from DFS Furniture - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Fantastic staff they know what they are…
Fantastic staff they know what they are talking about had a lovely lady called Emily
13 June 2026
Reply from DFS Furniture - York
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The girl who helped was polite and…
The girl who helped was polite and explai ed everything to me which made it a good experience
19 June 2026
Reply from DFS Furniture - York
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Helpful and polite staff
Helpful and polite staff, efficient service and friendly advice, very happy with the experience.
17 June 2026
Reply from DFS Furniture - York
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Excellent friendly and helpful customer service
The store held a wide range of furniture for viewing and trying out. The friendly and helpful customer service was excellent. I was offered a coffee whilst the staff member talked with me about my chosen sofa and I was given time and help to ensure that my order was correct, and that I understood the delivery and aftercare procedures.
16 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I had a wonderful experience at the DFS…
I had a wonderful experience at the DFS store. The lady who assisted us was extremely helpful, attentive, and knowledgeable. She took the time to clearly explain both the service and the products, making the whole shopping experience smooth and enjoyable.
16 June 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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