Telephone support for ordering was really excellent. Parts I needed were cheaper here than anywhere else (though very hard to find anyway). Was told the parts were was Out Of Stock but due in followin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a minor error in packaging & shipping of an order - they replied to my query within the hour and without hesitation or quibble promised to correct the error and make good. Top service, whic... See more
Company replied
Customer support was excellent and prompt, providing the well needed technical help I required prior to purchase. The part itself fitted perfectly (within 10 minutes)without any additional drilling... See more
Company replied
I was very pleased to be able to source an identical replacement lock for a door that is over 25 years old. I received the multipoint lock - which was well packed - on a Wed just after midday just 24... See more
Company replied
Company details
- #74 of 93 best companies in Hardware Shop
- #186 of 244 best companies in Home improvement shop
- #15 of 17 best companies in Locks Supplier
Written by the company
Specialist supplier of hard-to-find window & door parts. trade professionals and DIY enthusiasts. DG Supplyline Ltd was established in 1999 and has built up a loyal customer base of trade professionals and DIY enthusiasts.
Contact info
122-124 Prince Avenue, SS0 0NW, Westcliff-on-Sea, United Kingdom
- 01702 351 911
- sales@dgsupplyline.co.uk
- www.dgsupplyline.co.uk
4.5
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from DG Supplyline Ltd
Thanks for such a glowing review! Hope to deal with you again soon.
The DG Supplyline team
Good BUT ….
Easy to find what I wanted. I say to order. I easy to pay. BUT cost of postage for such a very small/lightweight item (4.64 gms) was exorbitant.
10 October 2025
Reply from DG Supplyline Ltd
Dear Dr Kinch-jameson,
Thank you for taking the time to leave us a review. We appreciate all feedback as it helps us to improve.
We understand your comments regarding our delivery charges. To clarify, we use a single flat rate of £6.49 for all order values up to £100. For orders over £100, standard delivery is free of charge.
We only use Parcelforce's 48-hour tracked service for all our deliveries. While we are aware that cheaper, untracked options are available, we've found in the past that these methods often result in a significant increase in items not reaching our customers. Our priority is to ensure your order arrives safely and reliably, which is why we invest in a trusted, tracked service. We also have a dedicated in-house team that carefully packages and dispatches all stock items as quickly as possible.
We hope this explanation provides some clarity on our shipping policy. We're always here to help if you have any further questions.
Regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Hi Mr Jenkins,
Thank you for your review. Glad you got the part you needed!
The DGS team
Super quick turnaround on my order.
8 October 2025
Reply from DG Supplyline Ltd
That's good to know! Thank you for the feedback and your 5-star review!
We look forward to dealing with you again soon.
DG Supplyline team
Reply from DG Supplyline Ltd
We're glad you had a good experience using DG Supplyline. We look forward to dealing with you again soon.
The DGS Team
Excellent products at great prices
Excellent products at great prices. Speedy delivery too.
6 October 2025
Reply from DG Supplyline Ltd
Thank you for your kind comments.
A total nightmare trying to get a refund
They sent the wrong lock, the lock was opened and it looked used, and the key got stuck in the lock the first time I inserted it. Could not remove it. Email response was poor or non-existent. It too two months for a refund to finally be sorted. Absolutely chaotic company - I would avoid any online purchase.
9 August 2025
Unprompted review
Reply from DG Supplyline Ltd
Dear Paul,
Thank you for sharing your experience and for taking the time to speak with our team. We are truly sorry for the completely unacceptable issues you faced.
We are pleased to confirm that your full refund has now been processed, and the incorrect item has been successfully collected.
We sincerely regret the initial error (the wrong and faulty lock being sent) and the subsequent confusion regarding the refund and collection process. We take full responsibility for the time and frustration this caused.
We are currently undertaking a comprehensive review of the third-party logistics partners involved in fulfilling this order to ensure errors of this nature, including incorrect items and damaged packaging, cannot happen again.
We value your business and hope that, despite this poor experience, you may consider us again in the future.
Kind regards,
DG Supplyline
Sales Department
Reply from DG Supplyline Ltd
Hi Jonathan,
Thanks for the review and the feedback! We are glad that you are happy with your product.
Kind regards,
The DG Supplyline Team
Reply from DG Supplyline Ltd
Dear Ligita,
Thank you for leaving a review! We're glad we could help you.
Kind regards,
The DGS Team
Good small business, value for money.
Came up on search with required item. Was actually on website, which is not true with a lot of companies, . Easy to use website. Easy to order. Item arrived quickly. Was happy to pa for Royal Mail tracked as it seems to work well with small English business and organisations. Very happy with items. Good value for money
16 September 2025
Reply from DG Supplyline Ltd
Hello Gloria,
Thank you for your review and for letting us know how easy our website was to use. We are glad your order went smoothly.
Hope to deal with you again soon.
Best regards,
The DGS Team
Excellent communications with regards…
Excellent communications with regards to delivery details, product as described, cut down to suit and all working fine, many thanks
15 September 2025
Reply from DG Supplyline Ltd
Hello Martin,
Thank you for your review and feedback. Hope to deal with you again soon.
The DGS Team
Quick and easy with a good price
1 September 2025
Reply from DG Supplyline Ltd
Thank you for the 5 Star review, much appreciated
Won't refund returned undamaged item
After ordering the wrong part I contacted the company via email to return the item, they gave me a returns number and i posted it back.
After 2 weeks of waiting for a refund I have sent 3 emails on consecutive days requesting info on the refund. All emails have been ignored. So make sure you order the right item because you will struggle for a refund.
3 September 2025
Unprompted review
Reply from DG Supplyline Ltd
Dear Andrew,
Thank you for your feedback, and we're truly sorry for the delay you've experienced.
We understand how frustrating this must be and appreciate your patience. We've asked our sales team to investigate the status of your refund and will follow up as soon as we have an update.
In the meantime, please know that we're committed to resolving this for you.
The DG Supplyline team
Royal Mail still have not received this…
Royal Mail still have not received this item - Rubbish service have requested a return of my payment will never order anything again
28 August 2025
Reply from DG Supplyline Ltd
Dear Ian,
Thank you for taking the time to provide us with your feedback on Trustpilot. I am very sorry to hear about the disappointing experience you have had with us.
Please be assured that we take your comments very seriously. I have already passed your review to our sales team, and we are currently investigating what happened.
We strive to provide the best possible service, and it is clear that we have fallen short in your case. We would appreciate the opportunity to discuss this with you further. Please could you contact us on 01702 351911 at your convenience?
Thank you again for your feedback. We hope to have the chance to resolve this for you.
Yours sincerely,
The DG Supplyline team
The product was exactly as advertised…
The product was exactly as advertised and the delivery very quick.
27 August 2025
Reply from DG Supplyline Ltd
Hi Chris, Thank you for the 5 Star review. Good to know you were happy with our advertising. Our digital team works extremely hard to ensure we have as much information as necessary to choose the right product for their purpose.
Door striker plate
Easy to Select the correct item from the information provided on the site. Quick delivery.
27 August 2025
Reply from DG Supplyline Ltd
HI John, Thank you for your purchase and the 5-star review. Very much appreciated.
Door lock
After an extensive search for the correct UPVC door locking gearbox assembly DG supply line had the correct part, after a slight delay in delivery the product was well packaged and a good quality and fitted myself with no problems.
5 August 2025
Reply from DG Supplyline Ltd
Hi Colin, with so many varieties of gearboxes. Good to know DG Supplyline had the correct gearbox for you, and you fitted it with ease.
Reply from DG Supplyline Ltd
J West, Thank you for the 5 Star review.
Reply from DG Supplyline Ltd
Hi Richard, Thank you for your review, much appreciated.
Used this company before
Used this company before, always excellent service and products supplied also a high quality. Highly recommend.
26 August 2025
Reply from DG Supplyline Ltd
Thank You Donald, for your 5 Star review, very much appreciated
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