I ordered the delphi 2022 diagnostic software, this company made the whole process very easy and explained everything along the way. It's always a bit daunting watching someone else control my pc remo... See more
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Purchased their own diagnostic tool of them and it worked perfectly. Instalation was delt with by Tom with amazing service. Probably the best value for money diagnostic tool you can buy, even if you... See more
Already left a good review when I first used Diagnostic Central but felt the need to leave another after the incredible aftercare I’ve received. Had a problem with my laptop not working with Delphi, s... See more
Company replied
Bought a set up with tablet and full kit. Slow from get go. N no support. Abusive messages off them and no help at all. Asked to return it under the sadfart act and they ended the chat. Always... See more
Company replied
Company details
Written by the company
"Designed for Progress. Engineered for Precision." Discover the transformative power of reliability with our top-tier Vehicle Diagnostic Equipment. We're bringing technology, innovation, and trust into every garage in the United Kingdom. Not sure if your vehicle's at 100 percent? Decipher the mystery under the hood in seconds with our cutting-edge diagnostic equipment that prioritises precision. Drive fearlessly on the UK roads, knowing that your vehicle's health is in its prime. Our advanced diagnostic tools poetry in motion, delivering rapid results that drive action - they don't just reveal what's going on; they direct you to what needs to be done. With impeccable accuracy and ease of operation, our equipment works for professionals and novices alike. It's more than just a tool; it's a futuristic vision designed to fit your garage right now. Rev up your peace of mind today with our Vehicle Diagnostic Equipment. Get the right information no matter what drives onto your forecourt.
Contact info
Stanford on Soar, LE12 5QL, Loughborough, United Kingdom
- 0330 043 9848
- office@diagnostic-central.co.uk
- www.diagnostic-central.co.uk
4.0
Great
38 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I ordered the delphi 2022 diagnostic…
I ordered the delphi 2022 diagnostic software, this company made the whole process very easy and explained everything along the way. It's always a bit daunting watching someone else control my pc remotely, but rest assured this is a reputable company and safe to use.
14 March 2026
Unprompted review
5 star service all the way through
I originally purchased a VCI from this company a couple of years ago and it worked well, recently after being made redundant I decided to set myself up a mobile mechanic and do some remapping for customers. I brought their Panasonic kit with Kess and ktag costing us £500, after less than a week I had made double that amount back.
I have used their online support team a few times and found them to be very helpful in pointing me in the right direction, they even remotely connected to my system and programmed some injectors i was struggling with. 5 star service all the way through
3 October 2025
Unprompted review
Reply from Diagnostic Central
Thank you for your honest review and your long time commitment
Diagnostic tool.
Purchased their own diagnostic tool of them and it worked perfectly. Instalation was delt with by Tom with amazing service. Probably the best value for money diagnostic tool you can buy, even if you got their tablet package its still cheaper then any other tool that can do diag,coding etc.
Aready got OPCOM of them and thats been spot on.
29 October 2025
Unprompted review
Purchased the DS150 arrived the next…
Purchased the DS150 arrived the next day. I was struggling with the set up and they managed to sorted remotely and updated ready for use, tested and working. Easy to contact and fast responses. Thank you.
4 October 2025
Unprompted review
Reply from Diagnostic Central
Thank you for your positive comment. Your encouragement will keep us moving forward. Any questions feel free to contact us
Bought 1 ds150 off them
Bought a set up with tablet and full kit. Slow from get go. N no support. Abusive messages off them and no help at all. Asked to return it under the sadfart act and they ended the chat. Always slow system. And really poor service. If you raise a problem they say your being abusive to them which in messages i havent been
Update. I have now been blackmailed by diagnostics central to pay 5000 or face court action because i left an honest review. They are happy to take your money. Untill something goes wrong they then get abusive and unhelpful.
Defamation they say but its an honest review with chats to prove
6 October 2024
Unprompted review
Reply from Diagnostic Central
Mr. Haig, it appears that your comprehension of the situation at hand is lacking. I have reviewed all of your communications with our support team and am prepared to provide a certified copy upon request.
Firstly, your review omits a critical detail: the failure of your VCI was attributable to damage you inflicted and substandard repairs performed after two years of use. In your initial message, you stated, "I bought a DS150 from you less than two years ago. It worked fine. The other day it indicated that an update was available, so I updated it, and now it won't recognize vehicles. Additionally, no vehicles made after 2015 are listed, and I had a new chip installed in my Delphi reader because it was damaged following the update."
The facts indicate that you purchased the device just over three years ago, took it upon yourself to install a software update against our advisement, and subsequently permitted a third party to replace the chip rather than returning it to us for professional repair. This led to abusive behavior directed at two members of our support team, resulting in the termination of the session in accordance with company policy regarding client conduct.
Weeks later, you reengaged with our support team, again resorting to abusive language when a manager corrected your misstatements and informed you that your complimentary support contract had been revoked due to your continued inappropriate behavior. Most recently, you contacted the support team regarding another item purchased a year prior, seeking a refund. Upon being informed that you were beyond the return period and that support could not be provided due to the cancellation of your free support contract, you once more resorted to abusive language, leading the agent to close the session.
As previously mentioned, I am willing to share the complete transcript of your interactions with any interested parties, with appropriate redaction of personal information to adhere to GDPR regulations.
I would no advise anyone to buy from…
I would no advise anyone to buy from diagnostics central fake inadequate costumer’s service aggressively wrote messages no better and the fire stick man avoid at all cost no you sell fake copies of vcds ask rosstech the owner you are the same as a fire sticks man yes diagnostic central scammers
29 August 2025
Unprompted review
Reply from Diagnostic Central
You obviously have the wrong company as we have never sold Amazon firesticks !
Tom and David very patient everything…
Tom and David very patient everything works can’t recommend highly enough .
17 June 2025
Unprompted review
Reply from Diagnostic Central
Thank you for your support
Excelent product
Excelent product, swift remote install, would recomend
31 March 2025
Unprompted review
Reply from Diagnostic Central
Thank you for your positive comment. Your encouragement will keep us moving forward. Any questions feel free to contact us
I received professional service and was…
I received professional service and was impressed by both the service and products
18 February 2025
Unprompted review
Reply from Diagnostic Central
Thank you for your positive comment. Your encouragement will keep us moving forward. Any questions feel free to contact us
misled on upgrade
had a upgrade by them and now nothing works on diagnostic machine had them check that the upgrade would work on the machine i bought from them was told it would paid for upgrade and they done install by remote they said all done a nd it look like it all worked
next day tried dpf regen and did not work tried on different cars and didnot work got back intouch told i didn't know how to use the machine read the manual
after several contacts a advisor tried for near 2hrs to get it to work and could not advisor me that i need a new vci costing £99 i am sorry i had the upgrade
i would never recomend these to anyone
update
i have now been told they make 3.5 million a year and there solicitors will laugh me out of court
and as for customer care they don't care as long as they got your money
i have to go and purchase a new diagnostic machine
14 January 2025
Unprompted review
Professional team
Professional team, great service. They answer any questions I have. They are helpful. I can recommend them.Works BMW E46.
30 November 2024
Unprompted review
Reply from Diagnostic Central
Thank you for your honest feedback
So easy to do
So easy to do! Made it extremely simply. Would go ahead again without a thought now and took me few weeks to decide to go ahead with it with fear of complications
27 November 2024
Unprompted review
Reply from Diagnostic Central
Thank you for your honest feedback
African Support
Friendly and very respectful remote support.
Very punctually and manner fully
23 November 2024
Unprompted review
Reply from Diagnostic Central
Thanks for your honest feedback
Vcds cablr
Bought a VCDS cable for a fraction of the usual cost & worked perfectly. Cleared airbag light & reset service interval on 2 Audis, top quality product 👌🏻
1 November 2024
Unprompted review
Reply from Diagnostic Central
Thank you for your positive comment. Your encouragement will keep us moving forward. Any questions, feel free to contact us. We will try our best to solve it for you. Have a nice day!
Vcds
Got a diagnostics set up off them . I struggled to put it on my computer contacted them & someone installed it remotely. Job done . Had a problem a few months later contacted them & sorted out within the hour . Can’t get better than that . Thanks
8 November 2024
Unprompted review
Reply from Diagnostic Central
Thanks for your honest feedback
Great service
Great service went above and beyond to help me. Will use again
30 October 2024
Unprompted review
Reply from Diagnostic Central
Thank you for your support
seller's product is accurately…
seller's product is accurately described
their product and service are excellent and product working stunning. I highly recommends seller.
28 October 2024
Unprompted review
Reply from Diagnostic Central
Thank you for your support
Brilliant company
Brilliant company . Great software . Great cables . Customer support was out of this world . Thx all will use again
31 October 2024
Unprompted review
Reply from Diagnostic Central
Thanks for your support
Won’t issue a refund under any circumstances
Software was ordered to be installed onto a laptop that does not have internet access.
Needed the actual software.
After ordering i found it needed to be installed remotely, which wouldn’t work due to the laptop not having access to the internet.
Immediately asked for a refund.
Was told it wasn’t their department.
Was not advised to contact anyone else.
Found the refund request link on their website.
Have asked for a refund again but am being given the run around with specific wording being used to suggest i said one thing and not something else.
Will not give a refund.
Even now, i am happy to receive the software so i can transfer it over and install it, or issue a refund.
They are not willing to do either but instead are still arguing.
11 October 2024
Unprompted review
Reply from Diagnostic Central
Mr Gorman,
When you spoke with the support team you first said “If you can do this now, fabulous, if not the. Can i please have a refund and i’ll organise something else” you then followed by saying “The car in question needs to be scanned, parts bought fitted and repaired by tomorrow.
6pm tomorrow is not going to work at all” Neither of those messages indicate a lack of internet on the laptop.
You were offered to be put on the standby list which means it would of been installed yesterday, but you ignored the agents messages.
The listing clearly states the software is installed and registered remotely by us as it also states “We can not issue refunds for none compatible systems or any other reasons.” Both of which are highlighted in BOLD text.
Below is a transcript of your chat with the support team to show we do not lie!
11/10/2024, 17:24 - +44 7538 421317: I have recently purchased the delphi & autocom software
11/10/2024, 17:25 - Diagnostic Central: Thank you for contacting Diagnostic Central, Please let us know how we can help you today. If you are an existing customer please provide your order number, email address and postcode.
11/10/2024, 17:27 - Diagnostic Central: Good afternoon my name is David and I will be happy to assist you today, can you please confirm your email address, postcode and order number so I can locate your order
11/10/2024, 17:27 - +44 7538 421317: #Q15QZ
Peter_gorman1@hotmail.co.uk
SO158QE
11/10/2024, 17:31 - Diagnostic Central: Thank you for providing me with your order details, this software is installed by appointment. The next available slot is tomorrow evening at 6pm would you like to book that slot
11/10/2024, 17:31 - +44 7538 421317: I just need a download link
11/10/2024, 17:32 - Diagnostic Central: No this software is remotely installed buyers as stated in the listings, adjectives registered to your computer and the VCI
11/10/2024, 17:35 - +44 7538 421317: I did not see where it said the software is installed by someone else.
I just need to replace the software i used to have but cannot fund the cd.
11/10/2024, 17:35 - +44 7538 421317: If you can do this now, fabulous, if not the. Can i please have a refund and i’ll organise something else
11/10/2024, 17:36 - Diagnostic Central: IMG-20241011-WA0009.jpg (file attached)
11/10/2024, 17:37 - Diagnostic Central: Sorry no this can not be installed now, as I previously said it is installed by appointment only..
All install slots for today are already booked.. the next available slot is tomorrow evening at 6pm
11/10/2024, 17:39 - +44 7538 421317: Ok then please issue a refund back, thanks.
The car in question needs to be scanned, parts bought fitted and repaired by tomorrow.
6pm tomorrow is not going to work at all
11/10/2024, 17:43 - Diagnostic Central: I am sorry we are the support team and do not deal with refunds etc. we have no access to that sort of thing
11/10/2024, 17:49 - Diagnostic Central: What I can do is put you on the standby list, then if someone doesn't come online for their install you can take their place
11/10/2024, 18:05 - Diagnostic Central: Would you like to be put on the standby list?
Great customer service quick postage…
Great customer service quick postage and used many times 👍🏻
1 October 2024
Unprompted review
Reply from Diagnostic Central
Thank you for your continued support
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