Diamond Furniture Reviews 

1,497
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 251 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning the wonderful showroom environment and gorgeous products. Customers frequently praise the exceptionally knowledgeable and friendly staff for offering helpful advice without putting any pressure on buyers. Consumers are also delighted with the superior quality and wide selection of furniture available for their homes. However, some reviewers were not happy with extended delivery delays and a complete lack of proactive communication from the team. A few other people also felt that post-purchase customer support was frustratingly unhelpful and slow when trying to resolve problems. Furthermore, a small group of consumers expressed disappointment over damaged items and below-standard quality upon finally receiving their orders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful,... See more

Product

Customers consistently report positive experiences with product quality, highlighting gorgeous items and... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient assistance from knowledgeable... See more

Customer service

Consumers find customer service to be positive, highlighting professional, responsive, and helpful support... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in consumer experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with our experience at Diamond Furniture Dublin. Dylan was very helpful and efficient and spent time with us giving us advice and showed us lots of options for our Orbit Customised Counte... See more

Rated 5 out of 5 stars

Wonderful experience in Diamond furniture. All of my many questions answered accurately and patiently. there is a wide selection of superior quality furniture and other interior items, beautiful mirro... See more

Rated 5 out of 5 stars

It was a very pleasant environment and nobody pushed us into making a decision. The atmosphere was warm and welcoming. Mike was extremely helpful towards us and gave us time and space to make up our... See more

Rated 5 out of 5 stars

Ordered a sofa today, beautiful quality. The lady we dealt with today and the young man yesterday were so helpful with all our queries. Looking forward to receiving the sofa, its a few months wait but... See more


Company details

  1. Home Furniture Shop

Written by the company

100% Irish owned, making your home everything it can be! Experts in handmade, customised furniture. Located on the Longmile Road, Dublin 12. Retail excellence Home Interiors Store of the year 2021

DIAMOND FURNITURE

Written by the company

Custom Collection
Bring your own style to life with our inspirational range of Custom Furniture. Choose your perfect piece and customise your look with our extensive selection of finishes, colours and sizes. With so many options to choose from you're sure to source beautiful pieces unique to you and your home.
Will and Co
Will and Co is our EXCLUSIVE signature collection of beautiful beds, dining tables, chairs and sofas. Designed by William Diamond with passion and purpose, to the highest standards, just for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,497)

238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a very pleasant experience…

We had a very pleasant experience buying our table and chairs. The atmosphere was warm and welcoming.
Mike was extremely helpful towards us and gave us time and space to make up our minds. He was very professional and gave us all our options. We bought a fab table and chairs with extra extension pieces for our growing family. Thanks guys!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Friendly customer service

Friendly customer service, fast and efficient delivery. Love their product, very good quality👍👍👍I have a beautiful center piece in my dining room, very elegant just the way I want❤️would highly recommend!

6 March 2026
Rated 5 out of 5 stars

Knowledgeable, friendly staff

The staff we're really helpful and although we haven't received our order yet, I'm confident it will arrive in the timescale that we were told today. Also as we don't have a sofa until our new one arrives, the company will lend us a sofa, which is a great service for them to offer to provide to customers 😀

11 March 2026
Rated 5 out of 5 stars

Great experience

I had a great experience while looking for new furniture at Diamond Furniture. Their products are gorgeous, but what really stood out was how personal and welcoming the whole shopping experience felt. I had a few doubts and visited the showroom several times, and everyone was always patient and helpful.

Eve was especially lovely — she guided me through my final decisions and made placing the order so easy. I can’t wait to receive my new sofa and footstool, and I’m already looking forward to coming back to choose the rest of the pieces for my apartment.
Carolina.

28 February 2026
Rated 5 out of 5 stars

Highly recommend diamond furniture if…

Highly recommend diamond furniture if your looking for good quality furniture.showroom is best you will see in Dublin to the layout and set up my Mike Higgins looked after his attention to detail and customer service second to none made the whole process so easy we will be back

28 February 2026
Rated 5 out of 5 stars

Great shopping experience

Dylan made it easy to give 5 stars. Very pleasant & helpful, without crowding us - he gave us plenty of time & answered all our questions.
The store itself is lovely & well laid out to show all the beautiful furniture. Looking forward to our new dining table.
Thanks Dylan

28 February 2026
Rated 5 out of 5 stars

Great experience visiting the Diamond…

Great experience visiting the Diamond Furniture showroom. The store has a beautiful range of high-quality furniture and the staff were friendly, knowledgeable, and very helpful without being pushy. We’ve placed our order and are looking forward to the delivery

28 February 2026
Rated 5 out of 5 stars

Diamond

Easy parking, busy but very helpful staff, lots of choice, quality furniture

23 February 2026
Rated 5 out of 5 stars

Good prices and service, highly recommend.

We viewed a sofa that was perfect for what we wanted and at a very good price compared to others we had considered. We dealt with Dylan who was very helpful and prevented a potential issue with delivering the sofa and provided an alternative solution. Delivery was quick and the people delivering were polite and set up the sofa as requested so there was zero hassle.

1 February 2026
Rated 5 out of 5 stars

Brilliant to deal with

Brilliant to deal with. I’ve taken delivery of sofas , bed , lockers and lovely armchair. Delivery on time. Lovely delivery staff. I would highly recommend

13 February 2026
Unprompted review

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