Diamond Furniture Reviews 

1,500
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 251 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning the wonderful showroom environment and gorgeous products. Customers frequently praise the exceptionally knowledgeable and friendly staff for offering helpful advice without putting any pressure on buyers. Consumers are also delighted with the superior quality and wide selection of furniture available for their homes. However, some reviewers were not happy with extended delivery delays and a complete lack of proactive communication from the team. A few other people also felt that post-purchase customer support was frustratingly unhelpful and slow when trying to resolve problems. Furthermore, a small group of consumers expressed disappointment over damaged items and below-standard quality upon finally receiving their orders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful,... See more

Product

Customers consistently report positive experiences with product quality, highlighting gorgeous items and... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient assistance from knowledgeable... See more

Customer service

Consumers find customer service to be positive, highlighting professional, responsive, and helpful support... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in consumer experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with our experience at Diamond Furniture Dublin. Dylan was very helpful and efficient and spent time with us giving us advice and showed us lots of options for our Orbit Customised Counte... See more

Rated 5 out of 5 stars

Wonderful experience in Diamond furniture. All of my many questions answered accurately and patiently. there is a wide selection of superior quality furniture and other interior items, beautiful mirro... See more

Rated 5 out of 5 stars

It was a very pleasant environment and nobody pushed us into making a decision. The atmosphere was warm and welcoming. Mike was extremely helpful towards us and gave us time and space to make up our... See more

Rated 5 out of 5 stars

Ordered a sofa today, beautiful quality. The lady we dealt with today and the young man yesterday were so helpful with all our queries. Looking forward to receiving the sofa, its a few months wait but... See more


Company details

  1. Home Furniture Shop

Written by the company

100% Irish owned, making your home everything it can be! Experts in handmade, customised furniture. Located on the Longmile Road, Dublin 12. Retail excellence Home Interiors Store of the year 2021

DIAMOND FURNITURE

Written by the company

Custom Collection
Bring your own style to life with our inspirational range of Custom Furniture. Choose your perfect piece and customise your look with our extensive selection of finishes, colours and sizes. With so many options to choose from you're sure to source beautiful pieces unique to you and your home.
Will and Co
Will and Co is our EXCLUSIVE signature collection of beautiful beds, dining tables, chairs and sofas. Designed by William Diamond with passion and purpose, to the highest standards, just for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,500)

238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service was good

Service was good! I was offered help then left to look around at my own pace. Mike was helpful any in no way pushy.

16 January 2026
Rated 5 out of 5 stars

Recommend

Second time I’ve ordered from here, love their stuff and customer service are very helpful

11 January 2026
Rated 5 out of 5 stars

Excellent Service

We had good initial ideas on our furniture needs but Mike made it easy to get to the right decision - a real expert who was able to make our ideas work

11 January 2026
Rated 5 out of 5 stars

10/10….. again!

Another fabulous experience with diamond furniture. Mike made sure the process was seamless and was a pleasure to deal with.

6 January 2026

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