Diarybooker Reviews 1

I am the director of an alternative therapy clinic.

In 2015 when the previous director got cancer I was asked to take over. There were two immediate problems that I had to solve urgently. Appointment setting and the sheer amount of time taken to send out invoices to our therapists.

I was at a networking event and I met a young man named John Denley who invited me to a free trial of Diarybooker. It only took me a few days to say yes given how much time it saved me within days.
We rent out rooms by the hour to our therapists who in turn see their clients at the same time. Beforehand the client would ring up the therapist and book an appointment. Then the therapist would call me to check for room availability. If the room was not available at the time of asking then there would be no end of to and from calling which was like a huge time vampire to say the least.

To make matters worse there were times when the therapist would turn up and not the client because the therapist had failed to send the client a reminder. Worse still there were times the client turned up and not the therapist! To make matters worse there were occasions when neither turned up!

Then Diarybooker came along. All I did was set up an account. The client would phone the therapist. The therapist would check our Diarybooker account and book the room getting a reminder. The way it works is that we set up each room as an “employee” and each therapist makes their own appointments. Some of my therapists then use their own Diarybooker system to book the client in. The client then gets a text message reminder.

I did an audit on that and that alone saved me 20 hours a month!
Then there was the problem of invoicing. At the end of the month, I had to trawl through a paper diary and then create an invoice for each therapist to pay their room rental. It took about an hour for each therapist.
Then Diarybooker came along.

All I had to do is login. Go to each individual therapist. Click on appointments, it would take a minute or so to load up. Then all I have to do is copy and paste the previous appointments for the last month into a table on word. I then copy and paste that into an email and send it to the therapist to check and unless they say otherwise the payment is taken by direct debit in 10 days. I never get any complaints Previously the invoicing would take me two days, now I can get it done in a few hours.

That is another 10 hours a month saved.

So that’s 30 hours a month saved.
So, the usual questions.

Would I use them again? Do you honestly think I would go back to the old system? Not on your nelly! I have better things to do with my time and I have nightmares thinking of what life was like before Diarybooker came along.

Is it worth the money? I’d say good value at 10 times the price. As a business owner you have to value your time at £100 per hour. 30 hours saved = £3000 in terms of time.

Would I recommend it to anyone else? All day every day. If you have a business that makes appointments you simply cannot afford not to use Diarybooker.