DID Electrical - Lucan Reviews 2,323

TrustScore 5 out of 5

4.9

Lucan Retail Park Ballydowd Lucan Dublin, K78 F3P6 Lucan, IE


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See what reviewers are saying

Rated 5 out of 5 stars

We managed to get to DID Electrical in Lucan just before close. An extremely positive young man, Jack, offered to help us find what we were looking for. We had spent weeks researching TV's, fi... See more

Company replied

Rated 5 out of 5 stars

Popped in first thing this morning to get a stick blender - I wasn't even awake myself properly yet but these guys were all cheerful smiles and helpful energy. Eamonn helped me out rummaging through... See more

Company replied

Rated 5 out of 5 stars

Today I purchased Tapo equipment in your Lucan brand. As always, Eamonn was friendly, helpful, supportive and made the whole customer experience effortless. His guidance and advice for many household... See more

Company replied

Rated 5 out of 5 stars

An amazingly good trip to DID Lucan today as always. Dave was so helpful and made the experience painless. Purchasing a few appliances for a renovation. Thank you Dave.


Company details

  1. Appliance shop
  2. Computer & Accessories store
  3. Electronics store
  4. TV shop
  5. Vacuum Cleaner Shop
  6. Washing Machine & Dryer Shop

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

  • Lucan Retail Park Ballydowd Lucan Dublin, K78 F3P6, Lucan, Ireland

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Service was excellent and very fast

Service was excellent and very fast. 10/10 would recommend.

18 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Hannah

We're so glad you enjoyed our fast and excellent service. We appreciate your recommendation!

Thanks
DID Electrical

Rated 5 out of 5 stars

Great service in DID Lucan

Great service in DID Lucan. Very helpful sorting vouchers and very knowledgeable about products. Stephin and his manager were very pleasant and very helpful. Many thanks

19 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi E Lane,

We're delighted to hear you had such a positive experience with our team. We appreciate your feedback and kind words. Thank you for sharing!

Thanks
DID Electrical

Rated 5 out of 5 stars

Very helpful staff

Luke & Robert were very helpful & knowledgeable on the product I was buying

18 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Caroline

We're happy to hear you had a positive experience. We appreciate your feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Friendly and helpful!

Easy to source the item that I needed with a large storeroom close by to pick up. Staff were friendly and helpful!

19 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Tara ,

We're glad you easily found your item and appreciated our friendly, helpful staff. Thank you for your feedback!

Thanks
DID Electrical

Rated 5 out of 5 stars

Found laptop required and with the…

Found laptop required and with the assistance of Daniel got a great deal on it as it was the last in stock. As with all prior purchases from DID, nothing could be faulted!

18 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi John D.,

We're so happy to hear you found the perfect laptop and received excellent assistance! We truly appreciate your continued loyalty and positive feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Daniel looked after me today in the…

Daniel looked after me today in the Lucan DID store. He was very friendly and helped me to chose the right product for me. Would 100% come back for the great service.

18 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Nathan

We are so pleased to hear you had such a positive experience. We appreciate your kind words and valuable feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Eamonn was so helpful and…

Eamonn was so helpful and knowledgeable. We were buying a printer scanner. of all the shops we visited Eamonn was by far the most helpful so we bought it there and then.

18 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Susie,

We're so glad to hear you had such a positive experience. We appreciate your kind words and valuable feedback. Thank you for your time.

Thanks
DID Electrical

Rated 4 out of 5 stars

Good

Good, helpful and knowledgeable staff.

15 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Steve ,

We appreciate your positive feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Very helpful - Nice Man

Daniel was very helpful and pleasant to deal with and tried his best to accommodate our needs.

18 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Danny

We're so glad to hear you had a positive experience. We appreciate your kind words and feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Extremely helpful

Daniel was extremely helpful and informative! 🙌🙌

18 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Sharon ,

We're happy to hear you had a positive experience. We appreciate your feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Excellent customer care and knowledgeable staff

Excellent customer care and knowledgeable staff. Lucas looked after us very well and even managed to get us a discount. Fully recommended.

16 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Terry

We're so glad to hear you received excellent care and found our staff knowledgeable. We appreciate your recommendation!

Thanks
DID Electrical

Rated 5 out of 5 stars

Helpful and friendly

Headed into the Lucan branch today looking for a slow cooker. Lucas was extremely helpful explained the difference in the products I was looking at. He was very knowledgeable and friendly.

16 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Nathan

We're delighted to hear you had such a positive experience with our team. We appreciate your kind words and valuable feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Great experience

We had a great experience in the Lucan store. Lucas helped us find exactly what we were looking for. He was extremely helpful and friendly.

16 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Sarah,

We're so glad you had a great experience and found exactly what you needed. We appreciate your kind words!

Thanks
DID Electrical

Rated 5 out of 5 stars

Robert Robert- in DID in lucan

Robert in DID in Lucan was very helpful and explained the difference in screens on tvs, he went above and beyond and checked the website for the best deal on TVs

16 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi THREAS,

We're so glad to hear our team provided such helpful and thorough assistance. We appreciate you sharing your positive experience!

Thanks
DID Electrical

Rated 5 out of 5 stars

Great service friendly and knows staff…

Great service friendly and knowledgeable staff Dave was very helpful

16 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

hi UA,

We're glad our team was friendly and helpful. Thank you for your feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Daniel in the lucan store was extremely…

Daniel in the lucan store was extremely helpful , super friendly, offered us a solution to our issue that suited us best !

15 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Abbie

We're happy to hear that you had a positive experience and that our service was helpful and friendly. We appreciate your feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Great service

Great service. Sam was really helpful and knowledgable.

15 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Dave,

We appreciate your kind words about our service.

Thanks
DID Electrical

Rated 5 out of 5 stars

Went to DID near Lucan to see if they…

Went to DID near Lucan to see if they stocked a battery for a very old flip-phone. I wasn't in the least surprised that they didn't. However, Daniel gave me solid advice on websites to check and more importantly on the pitfalls of trying to source the specific model required.

I also needed to replace my current android phone with a newer Honor model. Daniel actively listened to my requirements, checked their stock and showed me the 3 models he had available. He did not try to sell me the most expensive one - rightly sussing out that the mid-range one would be way more than adequate for my needs. I went ahead anyway and instead bought based on the highest amount of on-board storage capacity. He then took great care to fit a screen protector and emphasised the level of warranty with it.

I enquired about fitness gadgets to help improve my leg muscle tone. While DID don't stock these, he looked up a place he could recommend that does. As a btw and based on his own background,, suggested to maybe start by checking out thera-bands (I'm a "veteran" OAP!).

That was a Eureka-moment for me - I have meters of every type of thera-band in a box in my attic. And the reality is most "gadgets" end up in the back of a press.

In between all this, he dealt with other customers and colleagues without missing a beat. Throughout, I felt that my needs were his top priority.

In summary, I don't "do effusive" - but DID Lucan are very fortunate to have Daniel on their team.

14 May 2026
Unprompted review
DID Electrical - Lucan logo

Reply from DID Electrical - Lucan

Hi Soph,

We are so glad to hear about your positive experience with us. It's wonderful to know that our team provided such helpful and personalized service, going above and beyond to assist with your needs. We truly appreciate you sharing your detailed feedback.

Thanks
DID Electrical

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