DID Electrical Reviews 

51,076
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 9,911 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being extremely knowledgeable, friendly, and patient when assisting them to choose the right electrical products. Consumers note that purchases and appliance orders are handled very smoothly, with exceptional support available both in-store and during professional home installation. Some reviewers were not entirely happy with delivery schedules, noting that orders arrived late, faced unexpected cancellations, or experienced significant scheduling delays. A few customers also experienced communication gaps, missing notifications, and confusion regarding collection times when visiting physical retail branches.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable, often praising individual... See more

Product

Reviewers highlight positive aspects of product quality and availability, noting that items such as... See more

Service

Customers had positive experiences with service, noting that staff members were extremely helpful,... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful assistants who... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some customers praise fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic experience. Love DID. I ordered the product I wanted from my nearest store in Stillorgan for Click and Collect and was notified within a few hours that it was ready for collection. Collec... See more

Company replied

Rated 5 out of 5 stars

Brendan in your Tullamore branch knows everything there is to know about TV s. . We had the most wonderful experience with him . He went above and beyond to help us choose . 5star experience from e... See more

Company replied

Rated 5 out of 5 stars

I went into the store with very little knowledge about TVs, I was greeted by Cash a very approachable member of staff. Cash was a great help to me as he informed me in detail about the wide range of t... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with DID Electrical. The staff were friendly, helpful, and professional. The customer service was great, and everything was handled smoothly. While my fridge was not wor... See more

Company replied


Company details

  1. Appliance shop
  2. also in
  3. Computer & Accessories store
  4. Electronics store
  5. TV shop
  6. Vacuum Cleaner Shop
  7. Washing Machine & Dryer Shop

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51k reviews

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4.7

All reviews

(51,076)

9,022 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly & helpful staff

Ordered on line for collection - very easy process, order was ready when I went to collect. Friendly staff and they brought it out to my car for me.

6 November 2026
Rated 2 out of 5 stars

I collected in foothills

I collected in foothills. The young girl was nice and oolite but then I was told to go to my car and was left waiting for 20 minutes. I would not collect from here again. At least when you are in a shop you can look around instead of sitting looking at a warehouse

6 November 2026
Rated 5 out of 5 stars

Thanks John

Just purchased a washing machine in Newbridge branch, I was served by John, who, despite a colleague telling him they were out of the one I wanted, went and checked for himself, to find it there. I appreciated the extra mile, and will now have a "happy wife"

7 November 2026
Unprompted review
Rated 5 out of 5 stars

I wanted a chest freezer now.

I wanted a chest freezer now.
I checked ALL the usual suspects,
I saw DID had a freezer that was suitable and I paid And collected in Fonthill warehouse within a few hours.
Time is money,I got what I needed, functional, and when I wanted, NOW.
Up and running and goods transferred with no stress, perfect.

5 November 2026
Rated 1 out of 5 stars

Bought a laptop for our daughter for…

Bought a laptop for our daughter for college last year ,it would not turn on two mths ago ,brought it back first time ,went back to the manufacturer, they called us to collect it it was working perfectly, drove to tullamore as I dont live near and brought it home not a kick out of it ,brought it back ,they plugged it on to every charger they had no it had to go back to manufacturer got a call it was back ,brought it home again not a kick out of it ,told them my daughter was behind in her college assignments they didn't seem to care I asked for credits for a new one he said he would email the company and get back to me ,never got back to me ,laptop came back and was fixed as they thought not a kick out of it ,soul destroying, why pay insurance if their not going to keep their word have to bring it back again today I,m furious, rang head off was told to put it in a email nothing back from them either, I would say stay clear.

6 November 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Fiona,

Thank you for bringing your experience with our Tullamore store to our attention.

This is not the experience we want our customers to have within our stores. Although there are policies and procedures we have to follow in line with getting items repaired & warranties, it seems we have failed in our communication with you here.

I have passed your feedback onto the area manager for the store,

Thanks,
Sarah

Rated 5 out of 5 stars

Excellent communication

Excellent communication
Delivery arrived as planned and the man who delivered it was very accommodating and pleasant

4 November 2026
DID Electrical logo

Reply from DID Electrical

Hi Owen,

Thank you for taking the time to leave us feedback. We are delighted to hear that you had a great experience with our communication and delivery service.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

The experience with the Wexford Branch

We absolutely love their professional service they provide and how the staff quickly respond to questions. Even their prices are pretty reasonable compared to the others. (Wexford Branch)

12 October 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Thilini,

Thank you for taking the time to leave us feedback. We are delighted to hear that you had a great experience with our helpful staff and competitive pricing at our Wexford branch.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars
DID Electrical logo

Reply from DID Electrical

Hi Valerie,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our speedy service.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

Great price and delivery was as said…

Great price and delivery was as said can not complain

3 November 2026
DID Electrical logo

Reply from DID Electrical

Hi Mark

We are pleased to hear that you were satisfied with our pricing and the timely delivery of your order. Thank you for sharing your positive feedback with us.

Thanks
DID Electrical

Rated 5 out of 5 stars

Very helpful

Very helpful. I was charged 100 euro more than I should have been and was refunded the difference

4 November 2026
DID Electrical logo

Reply from DID Electrical

Hi PAUL

We are glad we could quickly resolve the billing error. Thank you for your feedback regarding our helpful service.

Thanks
DID Electrical

Rated 1 out of 5 stars

I selected click and collect for an…

I selected click and collect for an item. Was due to be in the selected store within 24 hours. Rang the following day to see if it was available- I was told it ‘probably was’ went to the store product wasn’t there. Rang the following week and was told a pallet was robbed and they were waiting for it to be delivered from another store and would be with that store by the end of the week. Rang the following Monday and the store still hadn’t received the item. Absolutely terrible click and collect service. I was waiting two weeks for an item that was due within 24 hours with no correspondence from DID. Just me ringing to chase up.

4 November 2026
DID Electrical logo

Reply from DID Electrical

Nicki,

We sincerely apologise for the significant delay and the lack of communication you experienced with your click-and-collect order. It is completely understandable how frustrating it must have been to repeatedly chase up your item without receiving any proactive updates. We are currently reviewing our store transfer and communication processes to ensure we handle stock disruptions much more efficiently and keep our customers properly informed in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

Quick and easy

Quick and easy, order it was out on time the delivery man was very helpful

2 November 2026
DID Electrical logo

Reply from DID Electrical

Hi Anthony,

Thank you for taking the time to leave us feedback. We are delighted to hear that your order arrived on schedule and that you found our delivery service helpful.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

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