DID ElectricalReviews 

49,519
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 12,870 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, making the purchasing process easy and pleasant. Many people appreciate the excellent customer service and after-sales support, often highlighting the professional and attentive approach of the team. The product selection is also well-regarded, with consumers finding suitable items and receiving good advice on their purchases. However, some customers experienced issues with delivery services, citing delays, lack of communication, and even incorrect or damaged items being delivered. A few other people also felt that customer service was lacking in certain situations, with ignored emails, unreturned calls, and a general lack of accountability for problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as helpful, friendly,... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their purchases and the... See more

Service

Users describe positive interactions with service, consistently highlighting excellent customer service and... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the speed and efficiency of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many consistently praising the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to purchase a number of items and went to DID, Lucan. Purchasing new items can get overwhelming with measurements etc but Daniel was outstanding and made the whole process so easy. He was so pa... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a microwave in DID. Sam was very helpful and friendly in serving me. Appreciate his advice. We always shop at DID for our electrical devices as we have always found that have exce... See more

Company replied

Rated 5 out of 5 stars

Went to did Killarney, they had lovely selections of products, a kind gentleman name Ziaul helped me purchase my new iPhone, dvd player, and my new electric toothbrush brush, very kind and knows every... See more

Company replied

Rated 5 out of 5 stars

Visited the Swords branch 2 wks ago and had a thoroughly enjoyable experience. I was looking for a kettle and toaster and found the staff very helpful, kind and knowledgeable. I'm so glad I decided t... See more

Company replied


Company details

  1. Appliance shop
  2. Computer & Accessories store
  3. Electronics store
  4. TV shop
  5. Vacuum Cleaner Shop
  6. Washing Machine & Dryer Shop

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50k reviews

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Asks customers to review

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4.8

All reviews

(49,519)

11,970 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick & easy Limerick

I walked into the store in Limerick. Georgiana was polite and informative. She showed me what I was looking for and made suggestions on brands and additional items.

5 July 2026
Unprompted review
Rated 4 out of 5 stars

TV purchase

I recently visited DID to purchase a new TV, and I had an excellent experience thanks to Deva. From the moment I entered the store, Deva was friendly, knowledgeable, and patient. He took the time to explain the different TV options, answered all of my questions clearly, and helped me choose the model that best suited my needs and budget.

At no point did I feel under pressure to make a purchase. Instead, I felt well informed and confident in my decision. The level of customer service was outstanding, and Deva’s professionalism and product knowledge made the whole experience enjoyable.

I would highly recommend DID to anyone looking for great service and expert advice. Thank you, Deva, for making my purchase such a positive experience.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

My DiD experience

My Did experience was fantastic.Both my wife and myself were taken aback by the friendlyness and professionalism of the staff .we had waited 2 weeks at Currys for mini fridge but were told to come back and get it on 4 different occasions. In the end they wanted 35 euros to deliver it to the shop.we rejected that. Shannon seen to us right away. Let us browse and went and got us a t
hor mini fridge.while she was getting it Derek kept us entertained. Shannon even brought it to the car for us. Fantastic staff. Great .company.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good advice on air fryers and…

Very good advice on air fryers and helping me pick the most suitable one that I need, can’t find my order number but bought 6th July. Would highly recommend buying anything from these guys! Thanks so much lads

6 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great service snd Michelle was so…

Great service snd Michelle was so helpful and knowledgeable about the product we purchased

6 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Kallum wa super helpful

6 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Amazing customer service by Joseph who…

Amazing customer service by Joseph who I phoned to confirm my order and ask a few questions. Ordered online and was ready immediately, very quick and easy. We were met by Joseph in Limerick on arrival and his hospitality was spectacular. Really went above and beyond.

5 July 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Good quick service from staff

Good quick service from staff member Caitlin

6 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Customer service

Excellent customer service today from Sylvester at Athlone DID.
Great insight and knowledge of the product and was extremely helpful in explaining all to us.
Again top class customer service from the team at DID Athlone.

6 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

DID Newbridge

John in the Newbridge store was so helpful and patient. I would recommend shoppping in the Newbridge store

6 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Friendly and helpful service

Friendly and helpful service. Tony looked after us and was great

6 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

In Limerick DID today and was served by…

In Limerick DID today and was served by Sean. Very Helpful and efficient.

6 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Friendly and knowledgeable staff

Went to their branch in Bray looking for a washing machine and Dryer. Stephen served us and he was great. Very friendly with a great knowledge of the products. He spent time with us, giving us the pros and cons of all the machines and then gave us time to make our decision. What we really liked was that there was no pressure selling. Very happy with our choice. Thank you Stephen.

4 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great service by Troy

Great service by Troy, Kilkenny store..

6 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent Service by Gareth.

I went to Airside Swords Co.Dublin to buy a gift for my Wife' Birthday. First I went to Curry's, asked about the product, told they were over there on the wall. I immediately left the shop, went to Harvey Norman, was told , she did not work in that department, I immediately left the shop. I then went to DID, to be greeted by Gareth, who without asking, brought me to the product I was looking for, ran through a few things with me, completed the transaction, informed me about return/exchange policy, told me if I had any problems to call back. I should have gone to DID 1st, I have purchased a lot of items for our home over the years. Why should I be surprised, an Irish company trading since 1968. Please consider supporting, DID, you won't be disappointed, and supporting an Irish company. I'll be back.

3 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Very helpful staff and reasonable…

Very helpful staff and reasonable prices.

6 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent service from Steffy in DID…

Excellent service from Steffy in DID Electrical, Terryland, Galway.

6 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Mandy in tullamore was great

Mandy in tullamore was great

6 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Walked into the Bray Store

Walked into the Bray Store, very friendly and helpful staff. Only buying something small, sorted in 2 minutes. Helpful and very friendly staff

6 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

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