Diet Direct Reviews 3,194

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

I've tried several different foods from diet direct mainly the wonderslim products. I absolutely love them. I especially love the wafer bars,. Mushroom soup, the hot cocoa, and the pumpkin spice latte... See more

Rated 5 out of 5 stars

If you're looking for healthy yet choosable, as in desirable, foods, then Diet Direct is for you! With a wide variety of options regarding foods and drinks, they have fewer calories, low fat, low sug... See more

Rated 5 out of 5 stars

I’ve always been fulfilled every time I purchase our food and meals at Diet Direct. Customer service is always excellent and the delivery is on time. Our cravings are satisfied all the time without th... See more

Rated 5 out of 5 stars

I order the hot chocolate w/ marshmallows. It's amazing! Better than any other hot chocolate, diet or regular! My order always arrives very quickly with their regular shipping, within a couple o... See more

Company details

  1. Fitness and nutrition
  2. Food products supplier
  3. Health food shop
  4. Weight-Loss Service
  5. Wellness Programme

Information provided by various external sources

As demand soars for personal improvement through better nutrition, dietDirect is a trusted super-source for a range of specialty foods and supplements that empower lifestyles. From health or energy boosting specialty diets to portion-controlled weight management, we offer brands people know and love while introducing incredible products and brands to discover, like WonderSlim, our exclusive line of protein-packed meal replacements and foods. Experience the convenient, balanced nutrition that people cheer, with a taste that keeps them coming back. Visit www.dietdirect.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

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Rated 4 out of 5 stars

Check out guest v signed in member

I don't like that you have to be a member with a passcode to receive points. Can't the email be recognized instead. I've been ordering from the company for over 7 years. Also hate that I don't get to choose samples anymore. Sometimes I get samples but I'm vegetation so it's a waste.

17 April 2021
Rated 5 out of 5 stars

Great company

I've used Diet Direct for several years. I've had great experiences! If any issues they are resolved. Great customer service, shipping and company!.

7 April 2021
Rated 5 out of 5 stars

The package was not delivered when I…

The package was not delivered when I was notofoed. I was sent a replacement and while I was out of town, the orginial was delivered to my neighbor a week later. When I got the replacement order the next day I called the company {Ashley} in coustmer service, I offered to send it back or bill me for the replacement package. She called me back and said just to keep it. Thank you very much!

9 March 2021
Rated 3 out of 5 stars

Variety pack missing a flavor

Ordered a variety pack that was supposed to contain 3 different flavors and a total of 7 bags. Was sent 7 individual bags, with 4 of one flavor and 3 of another. When I called CS was told they did this because they were out of stock of one of the flavors. Shouldn't this have been noted on my packing slip so I could have known and noted on their website and/or prior to me submitting order so I would have had choice whether to order or not?

9 March 2021
Diet Direct logo

Reply from Diet Direct

Hello Marla,
Thank you for reaching out to us. We are so very sorry to hear that our variety pack did not meet your expectations. While we do state that the contents can vary based on availability we do certainly understand that can be a disappointing experience. Rest assured, we are happy to help you!

Our Customer Care Manager will reach out to you today to further assist you. We appreciate your business and have a great day!

Rated 5 out of 5 stars

Love food from Diet Direct

I've tried several different foods from diet direct mainly the wonderslim products. I absolutely love them. I especially love the wafer bars,. Mushroom soup, the hot cocoa, and the pumpkin spice latte. They have hardly any calories and really fill me up and help me lose weight without even realizing it. Great products, quick shipping, and much better prices than from a diet clinic.

8 March 2021
Rated 3 out of 5 stars

Everything is good except the blueberry…

Everything is good except the blueberry muffin. I am surprised that this even made it past the testing stage. It is pretty darn awful. Their just isn't anything good to say of it. I would like to have someone within the company make it and try it. It doesn't look like the package. it's tastes very artificial.

Is there any way I could get another product send to me to replace the bad product?

8 March 2021
Diet Direct logo

Reply from Diet Direct

Hello Doreen,
Thank you for reaching out to us. We are so very sorry to hear that you did not enjoy our WonderSlim Protein Mug Cake, Blueberry (7ct). This is a new product and we are in the process of evaluating customer feedback. Please rest assured, we offer a variety of desserts and are happy to help you find one better suited to your tastes.

Our Customer Care Team will reach out to you to further assist you with this matter. We appreciate your business and have a great day!

Rated 5 out of 5 stars

Great!

I have been ordering from Diet Direct for two years. The food is tasty and prices are good. I've been very happy with customer service too. Great products!8

6 March 2021

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