Digby Brown Solicitors Reviews 

3,599
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 600 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and clear communication, highlighting how individual team members kept them informed and explained complex processes. Many felt well-supported and reassured throughout their cases, appreciating the patient and courteous approach from initial contact. The overall service is frequently described as excellent, with consumers noting the efficiency and ease of their experience in pursuing claims. Reviewers are particularly impressed with successful outcomes and the feeling that their best interests were always prioritized, making the process less daunting.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent and fast... See more

Service

Customers had positive experiences with service, consistently reporting excellent and professional support... See more

Claim

Reviewers mention positive feedback about claim, with many expressing satisfaction with the support received... See more

Customer communications

Consumers find contact to be positive, with many reviewers praising the initial contact and the ongoing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Digby brown were great. Always kept you up to date each month with what was going on. Rachel who was dealing with our case was always polite and understanding explaining things as we went along. Ve... See more

Company replied

Rated 5 out of 5 stars

I would like to say a massive thankyou to fiona for taking my case on and believed that i had a case to win. Which infact she did that for me, it was a longer process than expected due to insurance co... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Digby Brown to anyone and especially Simone Smith. Through a long delicate process was supported above and beyond what I would ever have expected. My experience with Digby Bro... See more

Company replied

Rated 5 out of 5 stars

I contacted Digby Brown after suffering a no fault injury & explained my predicament to Sian. I was then assigned to Louis who was involved right from the beginning advising, guiding and he explain... See more

Company replied


Company details

  1. #18 of 36 best companies in Personal Injury Lawyer
  2. #38 of 83 best companies in Law firm
  3. #26 of 59 best companies in Lawyer
  4. #58 of 157 best companies in Legal Services

Written by the company

Digby Brown is Scotland's largest personal injury practice. From our seven offices in Glasgow, Edinburgh, Dundee, Aberdeen, Kirkcaldy, Inverness and Ayr, we cover the length and breadth of the country. Our expertise in personal injury, particularly in the fields of catastrophic head and spinal injury is widely acknowledged. Digby Brown is ranked Band 1 for Personal Injury in Scotland by Chambers Guide to the UK Legal Profession and Legal 500. Each year we use our experience and expertise to recover millions of pounds in compensation. Digby Brown has been at the forefront in providing access to justice for accident victims by pioneering 'no win, no fee' arrangements and by introducing legal expenses insurance and outlays funding schemes. In addition, the firm believes they are unique in Scotland by using specialist departments to cover the range of types of accidents, types of injury and location of accident, to offer our clients the very best possible resources to bolster their case.

Because it matters to Digby Brown

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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4.8

All reviews

(3,599)

590 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly

Friendly, professional and thorough staff who handled my case.

16 March 2026
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Reply from Digby Brown Solicitors

Hi Mr Hamilton,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that the staff who worked on your case were friendly, professional and thorough. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Brilliant to have on my side

Brilliant to have on my side. The professionals pushed for more and we got it! Always updating on the phone letting u know of every step/change. Im so glad i done it. Thankyou! DB

29 July 2026
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Reply from Digby Brown Solicitors

Hi Charlene,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that the team always updated you on the progression of your claim and that they pushed to secure you the compensation you deserved. We are delighted that you had a positive experience with the firm and that you are pleased with the outcome of your case.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

You dont need to be directly hit in an accident u could even be run off the road without collusion.

I would like to say a massive thankyou to fiona for taking my case on and believed that i had a case to win. Which infact she did that for me, it was a longer process than expected due to insurance companies not responding or liability being taken. Fiona did all the legal stuff to keep pushing it forward. She was fantastic for me and my son! She made sure my son and I got what we were entitled to if not more.

28 July 2026
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Reply from Digby Brown Solicitors

Hi Kimberly,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Fiona was fantastic for you and your son, and that she kept pushing your case forward, making sure you got the compensation you deserved. We are delighted that you had a positive experience with the firm, and that you are pleased with the outcome of your case.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Fiona, and we wish you all the best in the future.

Rated 5 out of 5 stars

They were excellent at settling my…

They were excellent at settling my injury claim always some one to talk on phone and got my claim sorted quickly

3 March 2026
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Reply from Digby Brown Solicitors

Hi Mrs Morrison,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that there was always someone to talk to you on the phone and that your claim was handled quickly. We are delighted that you had a positive experience with the firm and that you are pleased with the outcome of your case.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

My solicitor was Sacha Swan I would…

My solicitor was Sacha Swan I would like to say a big thank you to Sacha and digby Brown my experience with this solicitor was far beyond excellent. Thanks so much.
James Dunlop.

28 July 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi James,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that your experience with Sacha was far beyond excellent, and that you would rate the service 5-stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Sacha, and we wish you all the best in the future.

Rated 5 out of 5 stars

Digby brown were great

Digby brown were great. Always kept you up to date each month with what was going on. Rachel who was dealing with our case was always polite and understanding explaining things as we went along. Very professional. I would definitely recommend using Digby brown.

15 January 2026
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Rachel was always polite and understanding, and that she made sure to explain things throughout. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Rachel, and we wish you all the best in the future.

Rated 5 out of 5 stars

Digby Brown took care of everything and…

Digby Brown took care of everything and kept me updated regularly on current
status.

27 March 2026
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Reply from Digby Brown Solicitors

Hi Doug,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that the team took care of everything for you and kept you updated regularly on your case. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

Excellent service from the firm

Excellent service from the firm. Always kept me updated on what was quite a long process with different members of staff

15 April 2026
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that you found the service to be excellent and that you were always kept updated on your case. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your feedback to the team and we wish you all the best in the future.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent service from Sarah…

⭐️⭐️⭐️⭐️⭐️ Excellent service from Sarah Hassan and Digby Brown

I have been extremely impressed with the service I have received from Sarah Hassan at Digby Brown, Inverness. Sarah has been professional, knowledgeable, approachable and incredibly supportive throughout what has been a long and, at times, difficult process.
She has always taken the time to listen carefully, explain matters clearly and keep me updated on the progress of my case. I have felt that she genuinely cares about achieving the best possible outcome for me and that my case is in safe hands.
Sarah’s communication has been excellent, and I have always felt able to contact her when I have had questions or concerns. Her patience, understanding and attention to detail have made a significant difference to my experience.
I would have no hesitation in recommending Sarah and Digby Brown Inverenss to anyone who finds themselves needing legal support following an accident. I am very grateful for the excellent service and support I have received.

28 July 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Liz,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Sarah was professional, knowledgeable, approachable and supportive during your claim. We are delighted that you had a positive experience with the firm and that you are pleased with the outcome of your case.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Sarah, and we wish you all the best in the future.

Rated 5 out of 5 stars

5 stars

Lee Murray was an incredible solicitor, he guided me through all aspects of the case and I am extremely happy with the amount of work and effort that went into my case. Could not recommend them enough.

2 February 2026
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Lee guided you through all aspects of your case and that you are happy with the outcome. We're delighted that you would rate your experience 5-stars and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Lee, and we wish you all the best in the future.

Rated 5 out of 5 stars

Was very good service and kept me up to…

Was very good service and kept me up to date the full way

27 September 2025
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Reply from Digby Brown Solicitors

Hi John,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that you found the service to be very good and that you were kept up to date throughout. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Noah norbash

Noah was absolutely amazing throughout my whole case he went through every single little detail every time there was something new and consistently gave me updates I couldn’t have had a better experience thank you so much

27 July 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Aaron,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Noah was amazing throughout your case and that he went through every detail. We are delighted that he kept you up to date and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Noah, and we wish you all the best in the future.

Rated 5 out of 5 stars

Excellent Service

Fantastic job by DB and call out to Gail McGinn who provided a very clear, concise and comprehensive process throughout. Thank you for the professionalism and support from start to end.

23 July 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Scott,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Gail was very clear, concise and comprehensive, and that she was professional and supportive throughout your case. We are delighted that you had a positive experience with the firm and that you would rate the service 5-stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Gail, and we wish you all the best in the future.

Rated 5 out of 5 stars

I contacted Digby Brown after suffering…

I contacted Digby Brown after suffering a no fault injury & explained my predicament to Sian.
I was then assigned to Louis who was involved right from the beginning advising, guiding and he explained in detail to me throughout. He also organised all the medical assessments required to assist with my claim.
I would like to thank Louis & Digby Brown for everything they have done.

21 July 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Elizabeth,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Louis explained everything to you in detail and organised all your medical assessments for you. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Louis, and we wish you all the best in the future.

Rated 5 out of 5 stars

Digby Brown great company

Hi,
I contacted Digby Brown a couple years ago regarding an incident/accident i was involved in as a pedestrian and got speaking to Jennifer who listened and took on my case, yes it took a couple of years for her to get a result, but when i questioned myself she was always there to support and work tirelessly on my behalf, and yes she won my case, i just cant thank her and her team enough.
Never be afraid to contact Digby Brown regarding an incident/accident you have been involved in and injured
Like their advert says if it matters to you, it matters to Digby Brown

21 July 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Peter,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Jennifer was always there to support you and that she worked tirelessly on your behalf. We are delighted that you are pleased with the outcome of your case and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Jennifer, and we wish you all the best in the future.

Rated 5 out of 5 stars

Brilliant

I was assigned Gillian, who from the very beginning explained everything in great detail and made everything easy to understand, kept me in the loop through the whole process. Was a great experience would use again and felt Digby Brown had my best interests at all times

28 February 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Colin,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Gillian explained everything in detail to you and helped make things easy to understand. We are delighted that you were kept in the loop, and felt that the team had your best interest at all times.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Gillian, and we wish you all the best in the future.

Rated 5 out of 5 stars

First Class

I would highly recommend Digby Brown to anyone and especially Simone Smith. Through a long delicate process was supported above and beyond what I would ever have expected. My experience with Digby Brown has been life changing in every way and cannot thank them and Simone enough for everything they have done.

26 June 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Scott,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Simone supported you above and beyond during this difficult time, and that you found the service to be first class. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Simone, and we wish you all the best in the future.

Rated 5 out of 5 stars

Great Service

Scott was very informative and kept me in the loop at all times. He gave me confidence in the case and always called when planned. Would highly recommend both Scott and Digby Brown

20 July 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Catherine,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Scott was very informative and kept you in the loop at all times. We are delighted that he gave you confidence in the case and that he helped make your experience with the firm a positive one.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Scott, and we wish you all the best in the future.

Rated 5 out of 5 stars

You're in safe hands with Digby Brown

I contacted Digby Brown regarding an accident I had at work resulting in a long term injury. I spoke with Hannah who put me at ease straight away. She was so easy to talk to, I immediately knew I was in good hands. Hannah took on my case and I have to say, she was amazing from start to finish. She kept me informed at all times and was always there to answer any questions I had. People are often nervous to pursue a claim, feeling it's daunting but I would urge anyone who feels like this to contact Digby Brown. I'm so glad I did. I'm so glad I had Hannah representing me as she definitely made a stressful time in my life so much less so. Hannah successfully won my case for me and I'm so grateful to her for all she did for me.

14 July 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Linda,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Hannah put you at ease straight away, kept you informed throughout, and was always there to answer your questions. We are delighted that you had a positive experience with the firm, and that you felt in good hands with Hannah.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Hannah, and we wish you all the best in the future.

Rated 5 out of 5 stars

Motor accident

I had a motor accident at my workplace,so I was advised to contact Digby Brown,from start to finish they were understanding patient with me and very very helpful,I wasn’t sure at some things but they put me at ease and helped me along the way of my claim , nothing was to much trouble if I wasn’t sure they were there to help me,and always kept me up to date with everything along the way I highly recommend and appreciate everything they have done for me.

12 December 2025
Unprompted review
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Reply from Digby Brown Solicitors

Hi Allan,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that from start to finish, your solicitors were understanding, patient and very helpful. We are delighted that you had a positive experience with the firm, and that you were kept at ease throughout your claim.

Thankyou for choosing Digby Brown for legal help. We will pass along your kind comments to your solicitor, and we wish you all the best in the future.

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