Digby Brown Solicitors Reviews 

3,598
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 600 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and clear communication, highlighting how individual team members kept them informed and explained complex processes. Many felt well-supported and reassured throughout their cases, appreciating the patient and courteous approach from initial contact. The overall service is frequently described as excellent, with consumers noting the efficiency and ease of their experience in pursuing claims. Reviewers are particularly impressed with successful outcomes and the feeling that their best interests were always prioritized, making the process less daunting.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent and fast... See more

Service

Customers had positive experiences with service, consistently reporting excellent and professional support... See more

Claim

Reviewers mention positive feedback about claim, with many expressing satisfaction with the support received... See more

Customer communications

Consumers find contact to be positive, with many reviewers praising the initial contact and the ongoing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Digby brown were great. Always kept you up to date each month with what was going on. Rachel who was dealing with our case was always polite and understanding explaining things as we went along. Ve... See more

Company replied

Rated 5 out of 5 stars

I would like to say a massive thankyou to fiona for taking my case on and believed that i had a case to win. Which infact she did that for me, it was a longer process than expected due to insurance co... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Digby Brown to anyone and especially Simone Smith. Through a long delicate process was supported above and beyond what I would ever have expected. My experience with Digby Bro... See more

Company replied

Rated 5 out of 5 stars

I contacted Digby Brown after suffering a no fault injury & explained my predicament to Sian. I was then assigned to Louis who was involved right from the beginning advising, guiding and he explain... See more

Company replied


Company details

  1. #18 of 36 best companies in Personal Injury Lawyer
  2. #38 of 83 best companies in Law firm
  3. #26 of 59 best companies in Lawyer
  4. #58 of 157 best companies in Legal Services

Written by the company

Digby Brown is Scotland's largest personal injury practice. From our seven offices in Glasgow, Edinburgh, Dundee, Aberdeen, Kirkcaldy, Inverness and Ayr, we cover the length and breadth of the country. Our expertise in personal injury, particularly in the fields of catastrophic head and spinal injury is widely acknowledged. Digby Brown is ranked Band 1 for Personal Injury in Scotland by Chambers Guide to the UK Legal Profession and Legal 500. Each year we use our experience and expertise to recover millions of pounds in compensation. Digby Brown has been at the forefront in providing access to justice for accident victims by pioneering 'no win, no fee' arrangements and by introducing legal expenses insurance and outlays funding schemes. In addition, the firm believes they are unique in Scotland by using specialist departments to cover the range of types of accidents, types of injury and location of accident, to offer our clients the very best possible resources to bolster their case.

Because it matters to Digby Brown

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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1-star

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4.8

All reviews

(3,598)

590 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Communication was regular and…

Communication was regular and instructions etc clear from the start. The conclusion was positive and support offered throughout the process.

30 December 2025
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Reply from Digby Brown Solicitors

Hi Sean,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that communication was clear and regular from the start. We are delighted that you are pleased with the outcome of your case and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

It good to no help there for pepel …

It good to no help there for pepel that nied it you work is very good thank john higgins

12 June 2026
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, we really appreciate it!

We're glad to see you would rate the experience 5-stars and will pass this along to the team.

Thank you for choosing Digby Brown for legal help. We wish you all the best in the future.

Rated 5 out of 5 stars

Great experience

I experienced a road traffic accident which resulted in hospital admission for a number of weeks. I contacted Digby Brown and Euan visited my home to discuss the case. Over tje next year I received regular updated on the progression of the case via phone, e-mail and video calls. Great experience.

4 June 2026
Unprompted review
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Euan kept you updated on the progress of your case. We are delighted that he helped make your experience with the firm a great one.

Thank you for choosing Digby Brown for legal help after your road traffic accident. We will pass along your lovely feedback to Euan, and we wish you all the best in the future.

Rated 5 out of 5 stars

I've had a fantastic experience with…

I've had a fantastic experience with Digby Brown. They have been very attentive throughout, keeping me constantly up-to-date with the progression of my claim.
I would recommend them 100%, as I couldn't fault them at all!

11 June 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Angela,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that the team were attentive throughout, and kept you in the loop with the progression of your claim. We are delighted that you had a fantastic experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in he future.

Rated 5 out of 5 stars

I can’t thank Megan enough

I can’t thank Megan enough, she was so patient and understanding of my situation. It was a brilliant service thanks again. MAS

11 December 2025
Unprompted review
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Reply from Digby Brown Solicitors

Hi Mary-Ann,

Thank you very much for taking the time to leave a review, we really appreciate your feedback.

We're delighted to hear that you received a brilliant service from Megan, and she was very patient and understanding of your situation.

Thank you for turning to Digby Brown for legal help. We will pass along your kind words and thanks to Megan and wish you all the best.

Rated 5 out of 5 stars

I used digby brown for a work related…

I used digby brown for a work related injury they were extremely helpful and good the case handler Christie was very helpful and professional she explained everything that was expected to happen and the outcome was very good highly recommend

23 May 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Richard,

Thank you for taking the time to write a review - and for the kind recommendation!

It is great to hear that you found Christie to be very helpful and professional, she explained everything that was expected - and it was a very good outcome.

Thank you for choosing Digby Brown for legal help after your work related injury. We will pass along your lovely comments to Christie who I'm sure will be delighted. Wishing you all the best for the future.

Rated 5 out of 5 stars

My experience with digby brown was…

My experience with digby brown was outstanding. They done all the hard work and kept in touch with me every few weeks to let me know how things were progressing which was very quick. Many thanks again. Andy

9 June 2026
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Reply from Digby Brown Solicitors

Hi Andy,

Thank you for taking the time to leave a review about your experience, we really appreciate it.

We're delighted to hear it was an outstanding experience with the team, they did all the hard work and kept in touch with you so you knew how your case was progressing.

Thank you for choosing Digby Brown for legal help. We will pass along your kind feedback and thanks to the team and wish you well.

Rated 5 out of 5 stars

Very professional service

Very professional service. Great communication. Very helpful

9 June 2026
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Reply from Digby Brown Solicitors

Hi Hazel,

Thank you for taking the time to leave a review, we really appreciate your feedback.

It is great to hear that you received a very professional service from the team, with great communication and they were very helpful.

Thank you for turning to Digby Brown for legal help. We will pass along your kind comments to the team and wish you all the best.

Rated 5 out of 5 stars

Steven Edmond was great

Steven Edmond was great!

Everything was explained very clearly in the full process. Steven was a great help and very patient in my decision making.

9 June 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Alexander,

Thank you for taking the time to leave a review about your experience, we really appreciate it.

It is fantastic to hear that Steven Edmond was great, explaining everything very clearly and he was a great help.

Thank you for choosing Digby Brown for legal help. We will pass along your kind words to Steven who I'm sure will be over the moon with your feedback. We wish you all the best in the future.

Rated 5 out of 5 stars

Excellent customer service

A big thank you to Euan who dealt with my case in a very professional manner. He kept me informed all the way until he won my case. I will definitely refer Digby Brown to friends and family.

26 January 2026
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Reply from Digby Brown Solicitors

Hi Alice,

Thank you for the lovely review and for the kind recommendation - we really appreciate it.

It is great to hear that Euan was very professional, kept you informed all the way through and won your case.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments and thanks to Euan who I'm sure will be delighted. Wishing you all the best for the future.

Rated 5 out of 5 stars

Great personal service in what was a…

Great personal service in what was a very difficult time. Staff took the time to follow up and ensure myself and family members were taken care of. Always available for questions and ensuring I was kept up to date on a regular basis.

24 December 2025
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review Mrs Linton, we really appreciate it.

It is wonderful to hear that you received a personal service from the team, they took the time to follow up and make sure you and your family were taken care of and were always available to answer any questions and kept you up to date throughout.

Thank you for choosing Digby Brown for legal help. We will pass along your kind words to the team and we wish you and your family all the best in the future.

Rated 5 out of 5 stars

Great folks to deal with from start to…

Great folks to deal with from start to finish

9 June 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi George,

Thank you for taking the time to leave a review about your experience, we really appreciate it.

It is fantastic to hear you found the team great from start to finish!

Thank you for choosing Digby Brown for legal help. We will pass along your kind words to the team and wish you all the best for the future.

Rated 5 out of 5 stars

Danielle Digby Brown

Danielle made my full experience easier as I have a very busy life and was shaken by the crash

She gave excellent guidance throughout and made everything straight forward

Really appreciate her assistance and expertise

1 March 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Ainsley,

Thank you very much for taking the time to leave a review, we really appreciate your feedback.

It is lovely to hear that Danielle made the experience easier for you, giving great guidance throughout and she made everything straightforward for you.

Thank you for turning to Digby Brown for legal help. We will pass along your kind comments and appreciation to Danielle and wish you all the best going forward.

Rated 5 out of 5 stars

Danielle was great at keeping me up to…

Danielle was great at keeping me up to date with everything from start to finish. As this was the first time this had happened to me she took the time to explain how the process works. Would recommend to anyone

9 June 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Tracey,

Thank you for taking the time to leave a review - and for the kind recommendation - we really appreciate it!

We delighted to hear that Danielle was great at keeping you up to date and she took the time to explain the everything to you.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Danielle who I'm sure will be delighted. We wish you all the best in the future.

Rated 5 out of 5 stars

Excellent experience from Digby Brown

Excellent experience from Digby Brown. Felt supported are reassured from start to completion.

9 June 2026
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Reply from Digby Brown Solicitors

Hi Marissa,

Thank you for taking the time to leave a review, we really appreciate your feedback.

It is lovely to hear that you had an excellent experience with the team at Digby Brown and felt supported and reassured the whole way through.

Thank you for choosing Digby Brown for legal help. We will pass along your feedback to the team who I'm sure will be delighted. Wishing you all the best in the future.

Rated 5 out of 5 stars

5 stars from me.

So easy and helpful would recommend Digby Brown too anyone.

11 September 2025
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Reply from Digby Brown Solicitors

Hi Darren,

Thank you for taking the time to write a review - and for the kind recommendation!

It's great to hear you found the process easy and the team very helpful.

Thank you for choosing Digby Brown for legal help. We will pass along your kind words to the team and wish you well.

Rated 5 out of 5 stars

Staff fantastic


Staff fantastic, always understanding and supportive.
Thank you

10 March 2026
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Reply from Digby Brown Solicitors

Hi Helen,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that the staff were fantastic, and that they were always understanding and supportive during your claim. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team and we wish you all the best in the future.

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish,

18 September 2025
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Reply from Digby Brown Solicitors

Hi Scott,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that the service was first class from start to finish. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Digby Brown - don’t hesitate to use them!

What a wonderful team from the moment I contacted Digby Brown. They deserve more than five stars. Brilliant customer service and I was talked through every aspect and constantly kept in the loop by Rebecca. Couldn’t have done it without her. Simply amazing. Thank you! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

8 June 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Yvonne,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Rebecca talked you through every stage, and constantly kept you in the loop. We are delighted that you are pleased with the customer service and that you had such a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Rebeca and the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

“professional yet personal”

I was a bit worried at the start of my claim but really there was no need as everyone I spoke to were very helpful & friendly! Siobhan was just lovely and put me at ease & was so easy to talk to & explained everything step by step. I felt my best interests were what mattered to Siobhan & Mr Donald McKay at all times. Would definitely recommend Digby Brown to others.

18 December 2025
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Reply from Digby Brown Solicitors

Hi Linda,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Siobhan was lovely, easy to talk to, and she was able to explain everything to you step by step. We are delighted that you had a positive experience with the firm and that your best interests were prioritised.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Siobhan, and we wish you all the best in the future.

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