digiDirectReviews 

I’ve never experienced customer service this poor from an e-commerce retailer before. The product I received was faulty and will not hold a charge. I needed it for business and was on a tight deadline.

I emailed support and received no response. I also called, and the representative said they would forward my issue to the support team, but I still haven’t had a helpful resolution. I have no confidence in their after-sales support. I can’t recommend buying from DigiDirect if you need reliability and timely support.

I placed an order totalling $3,213.45 and only after completing the purchase was I informed that one or more items were unavailable. What is particularly frustrating is that it is never specified which product is awaiting stock, either at checkout or in the follow up email. There is also no estimated timeframe for availability or shipping, only a vague “to be advised”.

On top of that, the message feels entirely auto generated. It does not even include my name, which is disappointing given the size of the order and gives the impression of very low care or attention to the customer.

Had the stock issue been clearly stated at the time of purchase, or had it been clear which item was unavailable, I could have made a more informed decision. As it stands, I have no clarity on what is holding up the order or when I can realistically expect delivery.

Clearer communication, transparency around stock availability, and a more considered customer response would significantly improve the experience.

Purchased lens said in stock, received email saying it wasn’t and would take 4 weeks. I sent multiple messages and emails.. it’s been 5 days and nothing. I won’t be buying from them again. Poor service. Fingers crossed I get a refund.

digiDirect have the best prices. The website is well designed with lots of information on their products. My purchase was easy and delivery swift.

The staffs in Parramatta store are very kind. Helped me a lot with in-store purchases and choosing camera accessories.

Ran into communication issues initially but they were eventually resolved to my complete satisfaction.

Customer service is very poor couldn't contact to discuss issues with order emailed a number of times with no response called was on hold for a very longtime only to be told by automated message to leave name and number and I would be called back then took 2 days to be called back then once I was contacted I was told order was on hold waiting items that are on back order, overall very poor experience and probably won't be ordering online again

I emailed to inquire about the item I ordered because it didn't arrive, but I didn't get any response.

Late November I purchased a new camera and lens. A couple of days later I recevied an email stating that the camera was out of stock (just the camera) and I had to wait 2-3 weeks. The camera came in about 2 weeks later and was dispatched. When I received it, no lens. I contacted them to find out where the lens was only to be told that they'd also run out of those. I would have thought that after taking my almost $3000, the lens would have been put aside for me while the camera (which wasn't listed as out of stock when i bought it) came in. No. I had to wait weeks more. We contacted the chat and a staff memeber said he found one in perth and promised me it was mine. No, that fell through too. It took me until early January to be able to use my purchase when the lens finally arrived. Since then I have tried to obtain a proper tax invoice from digidirect so that i can claim my Fujifilm cashback, Of course, no reply. A bloody useless shop to deal with.

Top customer service. Went in to digi to see if they would match a price from a competitor shop over east, which was quite a good deal. Didn't expect them to match it, but after 5-minutes it all got approved and I walked out with my lovely Canon R1.

I actually ordered the item I wanted online, but then needed to make a trip into Melbourne the next day. It was no trouble for the folks in the Elizabeth Street store to convert my order to an in-store purchase. This is part of the flexibility of having both an online and physical store. I've bought several times from Digidirect and I find their prices match or are close enough to other online stores. I strongly encourage buying from a company that maintains stock, and a store where you can walk in and have an old school discussion about something you are planning to buy, plus actually handle the goods before buying. Keeping folks like this in business is important, especially for something like photography where people often don't know exactly what they want to buy and count on informed advice before purchasing.

Digidirect has always provided a fantastic service and will continue to use them

I have purchased a few products now with digiDirect and have been pleased with their prompt service and delivery , they are very competitive price wise also.

Good service

Always great to deal with Zohar and the Bondi Junction team.

Very frustrating experience with digiDirect’s online store.

During Afterpay checkout, the website showed an “insufficient funds” message even though payment had actually gone through, which resulted in a duplicate order. I then tried contacting the online team multiple times over several days without getting through, and only received a response after a physical store escalated it.

Despite paying for **express delivery (1–3 days)**, I later received an automated email saying the items were **awaiting stock with a 3–4 week ETA**, even though nothing was marked out of stock when ordering.

The order was eventually cancelled, but the process highlighted poor communication, misleading checkout information, and a disconnected online support system.

Staff leaning on counters looking uninterested and like they don't want to be there. When you have the audacity to ask them a question, they look like you have offended them in some way. When (in their mind) they can't assist you, staff just turn their back and ignore you. Terrible place to go. Do yourself a favour; don't bother going there as you will be incredibly disappointed.

Absolutely zero customer service and will do anything they can to keep your money and avoid cancellation of order refunds when requested multiple times

Online order immediately after stock confirmed.
Two weeks I phoned to question where the order was. Was told sent from Melbourne to Brisbane. (in transit).
3 weeks later still no item. Phoned Sydney contact who told me warehouse awaiting stock, suggested calling Brisbane store.
Brisbane says in transit was listed as requested 05/01/2026 and sent (from Melbourne) 12/01/2026, may arrive in Brisbane later in the week. Item was ordered last year 22/12/2025.