Prompt attention to my issue. I misunderstood that the additional purchase I made was a digital copy. When I buy books, I prefer a physical copy. Call me old-school but in my opinion, there is somethi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife loved the song that was created using the background story of our courtship and some lyrics I had written years ago. The customer service was prompt, courteous, kind and completely understood... See more
Company replied
I purchase a product, then attempted to cance but I later had a change of heart. During all this, the customer service was rapid and top notch! I eventually decided to keep the product and I am so... See more
Company replied
I had a problem with a vendor who didn’t deliver a product I ordered for 6 months. As soon as I contacted Digistore24, they were expedient about reaching out to the vendor and kept trying to get resol... See more
Company replied
Company details
- Software company
- Affiliate marketing service
- Distribution Service
- Internet marketing service
- Internet shop
- Payment service
About Digistore24
Written by the company
Digistore24 ist eine deutsche All-in-One-Verkaufsplattform, über die Selbstständige und Unternehmen digitale Produkte, Software, Dienstleistungen, Veranstaltungen, Bücher u.v.m. vertreiben. Digistore24 übernimmt hierbei u.a. die Zahlungsabwicklung, die Auslieferung/Bereitstellung der Produkte und den Kundensupport. Auf diesem Weg erwerben Millionen von Kunden über Digistore24 die Produkte der Produkthersteller und Vertriebspartner.
Du hast etwas über Digistore24 gekauft oder eine Abbuchung von uns erhalten und Fragen zu deiner Bestellung? Dann sende uns eine E-Mail an support@digistore24.com, wir werden versuchen, uns werktags innerhalb von 48 Stunden bei dir zurückzumelden.
Außerdem findest du über Klick auf den Button alle Informationen rund um das Unternehmen, Antworten auf deine Fragen als Käufer und Infos zu Kündigung, Rückgabe & Co.:
Digistore24 richtet sich insbesondere an Selbstständige sowie kleine und mittlere Unternehmen. Durch die Anbindung der wichtigsten Zahlungsarten, Buchhaltungsvereinfachung (inkl. Steuerautomatisierung und Umsatzsteuer-Management), Übernahme des Kundensupports sowie branchenführenden Conversion-Tools bietet Digistore24 Selbstständigen und Unternehmen die Möglichkeit, schnell und einfach online zu verkaufen und ihr Business mit Automatisierungen zu skalieren. Neben einer Vielzahl an Anbindungsmöglichkeiten von externen Tools und umfassenden Analytics- und Reporting-Funktionen bietet Digistore24 außerdem das größte Affiliate-Netzwerk für digitale Produkte im deutschsprachigen Raum.
Über unsere Reseller-Plattform erwerben Millionen von Kunden die Produkte unserer Produkthersteller und Vertriebspartner.
Contact info
St.-Godehard-Straße 32, 31139, Hildesheim, Germany
- support@digistore24.com
- www.digistore24.com
4.6
Excellent
12K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Digistore24
Hello Enzo,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Easy and quick reactivity to my request…
Easy and quick reactivity to my request within 24 hours.
Thks so much for this and your understanding. Very appreciated.
20 February 2026
Unprompted review
Reply from Digistore24
Hello PASCALE,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
pleasant response
Quick hassle free response to my concern and request.
20 February 2026
Unprompted review
Reply from Digistore24
Hello Jon,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
I emailed Digsstore24 about a concern…
I emailed Digsstore24 about a concern on my order. Their response was extremely prompt, Thanks to Queen (a most diligent employee). Thank you so much,Queen.
20 February 2026
Unprompted review
Reply from Digistore24
Hello Sharon,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Nice and I like this app
20 February 2026
Unprompted review
Reply from Digistore24
Hello Tanisa,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Queen
Queen, your assistant, ha resolved my problem very quickly and her letters are very pleasant.
20 February 2026
Unprompted review
Reply from Digistore24
Hello Mirene,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Lots of questions
Lots of info! Can still not figure out how to get started!
Could definitely use a personal tutor!
19 February 2026
Unprompted review
Reply from Digistore24
Hello Laura,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Received all my email cancellations…
Received all my email cancellations within minutes of submitting my explanation for cancelling the program, due to my health. I appreciate the prompt response and courteous service that I received.
18 February 2026
Unprompted review
Reply from Digistore24
Hello Mark,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
It is so rare now days for good…Customer service at it's BEST! Thank You Queen =)
It is so rare now days for good customer service but an exception in service came from Queen who's prompt service and attention to my issue gave me Faith in your services which means when I see Digistore24 inn the future, because of her Awesome service will keep dealing with you knowing she is driving that 'Get It Done" bus. Sincerely appreciated.
18 February 2026
Unprompted review
Reply from Digistore24
Hello Michael,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Queen was more than helpful
Queen was more than helpful, and helped me to feel as if someone at the company cares!
18 February 2026
Unprompted review
Reply from Digistore24
Hello Joyce,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Responding quickly is of utmost…
Responding quickly is of utmost importance when a customer is frustrated. You have covered that situation with pride.
18 February 2026
Unprompted review
Reply from Digistore24
Hello retepb,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
My Mistake
I've been trying to buy one of their products online for just over a week. In that time, they have messed me about big time. I clicked on the payment button and got the message" Your payment has been declined, contact the card issuer or the bank". I did that, and the Bank told me they had put a block on me. They being digistore, I have no idea why. I emailed them and they said they no longer sell this product. Smells like BS to me.
12 February 2026
Unprompted review
Reply from Digistore24
Hi John,
Thank you for sharing your feedback.
We’ve reviewed your case and can confirm that your request was answered by our support team, though we understand that the resolution may not be what you had hoped for. We sincerely apologize for any confusion caused.
Regarding product availability, vendors may sometimes discontinue or remove products from sale, which appears to have been the case here. We understand how this can be frustrating, and we aim to communicate updates as clearly as possible.
If you need any further assistance, our support team is always happy to help at support@digistore24.com.
Thank you for your understanding.
Getting Directions
Even though could not answer my questions prompt response to directing me towards the right department Thank you
18 February 2026
Unprompted review
Reply from Digistore24
Hello Connie,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Quick response and professional staff.
18 February 2026
Unprompted review
Reply from Digistore24
Hi Wanda,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
The Digistore24 team wishes you a wonderful day!
Hi it was very good app 💯 percentage…
Hi it was very good app 💯 percentage real app to earn money
19 February 2026
Unprompted review
Reply from Digistore24
Hi Ali,
Thank you very much for your feedback and for giving us a 5-star rating.
We’re glad to hear that you’re so satisfied with the products offered on our platform as well as with our customer service.
We wish you continued success in your business.
Prompt reply with links provided to…
Prompt reply with links provided to access the info I had requested
18 February 2026
Unprompted review
Reply from Digistore24
Hi Teri,
Thank you very much for your positive feedback and the associated 5-star rating!
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
We wish you a wonderful Thursday!
I contacted customer service regarding dashboard
I contacted customer service regarding an account issue and the response was fast and professional.
They clearly explained the situation and helped resolve it without unnecessary back and forth.
Good customer support experience.
16 February 2026
Unprompted review
Reply from Digistore24
Hi MARIA,
Thank you very much for your positive feedback and the associated 5-star rating!
We are delighted that you are so enthusiastic about our customer support, which is a high priority in our company.
We wish you continued success in your business.
I purchase a product
I purchase a product, then attempted to cance but I later had a change of heart. During all this, the customer service was rapid and top notch! I eventually decided to keep the product and I am so glad I did. Everything about this customer service experience was great! I'm actually going to be doing business with Digistore24, and it's nice to know my future customers will be professionally taken care of!!
Great platform, awesome service!!
18 February 2026
Unprompted review
Reply from Digistore24
Hi,
Thank you very much for your feedback and for giving us a 5-star rating.
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback. We’re glad that you feel well taken care of at Digistore24.
We wish you continued success in your business.
Quick response reduced my anxiety
Quick response to my query which had previously made me feel very anxious.Clear information that I could understand. Generally nice to deal with. I am sorry for the additional work I have caused. Best wishes and thanks to you all.
10 February 2026
Unprompted review
Reply from Digistore24
Hi Ann,
Thank you very much for your positive feedback and the associated 5-star rating!
We are very pleased that we were able to impress you with the prompt processing of your request.
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
We wish you a wonderful Thursday!
Reply from Digistore24
Hi Baha,
Thank you very much for your kind words.
We’re happy to hear that you’re so impressed with Digistore24’s customer service.
We wish you a wonderful day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.