Prompt attention to my issue. I misunderstood that the additional purchase I made was a digital copy. When I buy books, I prefer a physical copy. Call me old-school but in my opinion, there is somethi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife loved the song that was created using the background story of our courtship and some lyrics I had written years ago. The customer service was prompt, courteous, kind and completely understood... See more
Company replied
I purchase a product, then attempted to cance but I later had a change of heart. During all this, the customer service was rapid and top notch! I eventually decided to keep the product and I am so... See more
Company replied
I had a problem with a vendor who didn’t deliver a product I ordered for 6 months. As soon as I contacted Digistore24, they were expedient about reaching out to the vendor and kept trying to get resol... See more
Company replied
Company details
- Software company
- Affiliate marketing service
- Distribution Service
- Internet marketing service
- Internet shop
- Payment service
About Digistore24
Written by the company
Digistore24 ist eine deutsche All-in-One-Verkaufsplattform, über die Selbstständige und Unternehmen digitale Produkte, Software, Dienstleistungen, Veranstaltungen, Bücher u.v.m. vertreiben. Digistore24 übernimmt hierbei u.a. die Zahlungsabwicklung, die Auslieferung/Bereitstellung der Produkte und den Kundensupport. Auf diesem Weg erwerben Millionen von Kunden über Digistore24 die Produkte der Produkthersteller und Vertriebspartner.
Du hast etwas über Digistore24 gekauft oder eine Abbuchung von uns erhalten und Fragen zu deiner Bestellung? Dann sende uns eine E-Mail an support@digistore24.com, wir werden versuchen, uns werktags innerhalb von 48 Stunden bei dir zurückzumelden.
Außerdem findest du über Klick auf den Button alle Informationen rund um das Unternehmen, Antworten auf deine Fragen als Käufer und Infos zu Kündigung, Rückgabe & Co.:
Digistore24 richtet sich insbesondere an Selbstständige sowie kleine und mittlere Unternehmen. Durch die Anbindung der wichtigsten Zahlungsarten, Buchhaltungsvereinfachung (inkl. Steuerautomatisierung und Umsatzsteuer-Management), Übernahme des Kundensupports sowie branchenführenden Conversion-Tools bietet Digistore24 Selbstständigen und Unternehmen die Möglichkeit, schnell und einfach online zu verkaufen und ihr Business mit Automatisierungen zu skalieren. Neben einer Vielzahl an Anbindungsmöglichkeiten von externen Tools und umfassenden Analytics- und Reporting-Funktionen bietet Digistore24 außerdem das größte Affiliate-Netzwerk für digitale Produkte im deutschsprachigen Raum.
Über unsere Reseller-Plattform erwerben Millionen von Kunden die Produkte unserer Produkthersteller und Vertriebspartner.
Contact info
St.-Godehard-Straße 32, 31139, Hildesheim, Germany
- support@digistore24.com
- www.digistore24.com
4.6
Excellent
12K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very prompt in getting back to me
Very prompt in getting back to me. Issue sorted within a few days. They checked back in with me to see if all is ok and sorted. Would definitely recommend.
3 April 2026
Unprompted review
Reply from Digistore24
Hi Fiona,
Thank you very much for your feedback and for giving us a 5-star rating.
We are delighted that you are so enthusiastic about our customer support, which is a high priority in our company.
Have a wonderful weekend!
I fine this to be a good service when…
I fine this to be a good service when it come to the conceal carry program thank you very much for you help
2 April 2026
Unprompted review
Reply from Digistore24
Hi Ralph,
Thank you very much for your feedback and for giving us a 5-star rating.
We’re happy to hear that you’re so impressed with Digistore24’s customer service.
Have a wonderful weekend!
Terrific Digistore24 Service
I had questions about a Digistore24 offer and Masoora was quick to help. Couldn't ask for a quicker, more helpful response.
Thanks
Masoora
2 April 2026
Unprompted review
Reply from Digistore24
Hi Michael,
Thank you very much for your feedback and for giving us a 5-star rating.
We’re happy to hear that you’re so impressed with Digistore24’s customer service.
Have a wonderful weekend!
A purchasing error happened and the…
A purchasing error happened and the company refunded the money immediately with just a simple ask.
31 March 2026
Unprompted review
Reply from Digistore24
Hello Val,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Although I was trying to get my money…
Although I was trying to get my money back from a product I got sucked into that I did not want! Which was pretty rude nasty and not even mentioned in the response from digistore24 which was so very politely and professionally dealt with I was impressed! Thanks digistore24 I got my refund! And not your product just a 3 rd party so I thank you for being so professional
2 April 2026
Unprompted review
Reply from Digistore24
Hello Frano,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Bought a product I couldn't figure out…
Bought a product I couldn't figure out how to make money with as directed...at the end of the guarantee period I asked for a refund (through Digistore 24) and without hesitation they got back to me with a "refund is on the way" and thanked me for using the service.
Great customer support which MANY companies sadly lack.
1 April 2026
Unprompted review
Reply from Digistore24
Hello PAUL,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Reply from Digistore24
Hello Hemant,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Canceling subscription.
After receiving the initial order I decided that I could not afford the monthly subscription due to my being retired and on social security.
2 April 2026
Unprompted review
Reply from Digistore24
Hello Jack,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
They got back helping w my situation…
They got back helping w my situation fast
1 April 2026
Unprompted review
Reply from Digistore24
Hello p curtis,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Reply from Digistore24
Hello Kathi,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Digistore has been nothing but Great and Professional…
Digistore has been nothing but professional and helpful to me. Everyone was polite explaining everything completely. This company is run effectively from the top down. Thank you Digistore24.
1 April 2026
Unprompted review
Reply from Digistore24
Hello Harold,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
I have not needed to do this before because I am a first time user.4/01/2026.
I have not needed to do this before. I simply came across this, but I’m experiencing difficulty in accessing the programs that I have purchased. The programs that I have purchased include the AT8XM robot which was purchased on the 27th of last month at 4:07 PM., I had also purchased a P 55 account and then I did that on the same day as the first one. On March 31, I had opened an L 26 account. I have my ID number but I haven’t had access to any of these programs that I’ve purchased. I could use some help. Thank you.
1 April 2026
Unprompted review
Reply from Digistore24
Hi Thomas,
Thank you for your feedback!
I understand how frustrating it can be, especially as a first-time user, to have difficulty accessing the programs you’ve already purchased.
To make sure your concern is handled properly and resolved as quickly as possible, I kindly recommend contacting our support team directly at helpdesk@digistore24.com.
Our dedicated team typically responds within 24–48 hours and will do their best to get this sorted out for you.
Thank you for your patience and understanding.
I had an issue getting the application…
I had an issue getting the application but they were right on it and sent me the link
Iam very happy
30 March 2026
Unprompted review
Reply from Digistore24
Hello Harold,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Super quick response time and rectified…
Super quick response time and rectified the situation. Thank you
1 April 2026
Unprompted review
Reply from Digistore24
Hello Cassandra,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Quick response and friendly service.
31 March 2026
Unprompted review
Reply from Digistore24
Hello Frank,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Customer service outstanding
Customer service is outstanding with this company. I had a momentary issue and they immediately rectified it for me without question, professionally, and with character and integrity! … outstanding in this day and age!
31 March 2026
Unprompted review
Reply from Digistore24
Hello Suzan,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Hello
Hello! To be honest, I don't know what the conditions are, but I haven't received approval from your site for 3 days, and now I've finally logged in. Thank you!
1 April 2026
Unprompted review
Reply from Digistore24
Hello Anila,
Thank you so much for your message and for sharing your experience.
I understand that waiting for access can be a bit uncertain, and I truly appreciate your patience during the process.
We’re really glad to hear that you were able to successfully log in, and it’s great to know you’re satisfied with our service.
Our goal is always to provide you with a smooth and positive experience.
If you ever have questions about the platform or need any assistance, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our team typically responds within 24–48 hours and will be happy to assist you.
Thank you again, and we’re here whenever you need us!
Easy to connect and fast to respond.
Easy to connect and fast to respond.
31 March 2026
Unprompted review
Reply from Digistore24
Hello Alejandro,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
I had to contact them twice to get a…
I had to contact them twice to get a response! The second request was handled promptly.
17 March 2026
Unprompted review
Reply from Digistore24
Hello, Thank you for your review! We are happy that you appreciate our services. Wishing you a nice Wednesday!
Forgotten and digital store 👍🏾👍🏾
I placed an order. It came sooner than expected. I wqs confused about the bonus products so I sent an email with quick response. Downloads were perfectly as well as I am enjoying the book and digital content. If you can then do it.....order yours today AW
3 March 2026
Unprompted review
Reply from Digistore24
Hello Adrienne,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
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