Digital Frames Direct Reviews 

76
•
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I tried to order replacement frames from this company after I found my frames on its website for $59.50. Then I discovered that I did not have the frame size. Once I learned my frame size I went bac... See more

Rated 4 out of 5 stars

The manual was inadequate and information as how to save images into the memory was very sketchy in my opinion. Not as user friendly as our previous photo frame in this regard and had to get a young... See more

Rated 5 out of 5 stars

First frame was faulty but a replacement was sent very quickly. Excellent value for money but product is obviously a bit dated (e.g. midi USB connector to PC) although that is not an issue. Software h... See more

Rated 5 out of 5 stars

Purchased this frame for my husband for Christmas. Unfortunately this didn’t work, However customer service was very helpful and exchanged the frame within a few days. The replacement works very we... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Digital Frames Direct are the only specialist manufacturer of digital photo frames and digital picture frame. Our digital frames are used extensively as point of sales screens and branded digital photo frames.


Contact info

3.1

Average

TrustScore 3 out of 5

76 reviews

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3.1

All reviews

(76)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant Service

The Digital Frame I ordered from Digital Frames Direct was exactly as described, much better than the poor frame this replaced, and it was delivered the next day. Brilliant service.

2 September 2019
Unprompted review
Rated 5 out of 5 stars

Really thrilled with my monitor

Really thrilled with my monitor, makes focusing and aperture setting so much easier on a video camera with only a small screen or a viewfinder hard to use with spectacles.Great product , great service.

25 August 2019
Unprompted review
Rated 5 out of 5 stars

Purchase and return of the frame

The frame arrived quickly but unfortunately was not compatible with the files that I wanted to view, as they were not in MPEG or JPEG
format
I should have paid more attention to the description.
The frame was returned and a refund less the return postage given.

20 August 2019
Unprompted review
Rated 5 out of 5 stars

Super Service

The frame is a gift , it was really competitively priced and delivery was really quick. I haven't been able to try it but it looks solid and good quality so high hopes that it will be appreciated by the recipient.

1 August 2019
Unprompted review
Rated 5 out of 5 stars

Superb!

Ordered on Monday - arrived Tuesday! - what more can I say! Excellent service/communication - product perfect too. Definitely recommended.

Many thanks

Tracey Hogan

18 July 2019
Unprompted review
Rated 5 out of 5 stars

Great product

Prompt delivery, goods as described, easy to use, liked the fact the frame had its own storage, has been working perfectly.

1 March 2019
Unprompted review
Rated 5 out of 5 stars

Only had it for month and is working…

Only had it for month and is working great so far. It is big but you get use to it. Great for all your photo's to go round and round all the time,as you forget what photo's you got but not with this. Easy to use or just put a memory card in.

18 February 2019
Unprompted review
Rated 5 out of 5 stars

A trouble-free buying experience.

A well-presented web page, easy to search for item I wanted. Ordering was simple, as was the method of payment. The item arrived safely, and matched my expectations. The package had been re-sealed by the Post Office (which caused a delivery delay), so perhaps the packaging operator should consider using wider tape to seal its boxes; otherwise, it was a completely satisfactory shopping experience.

15 February 2019
Unprompted review
Rated 5 out of 5 stars

Good product, excellent service

I am delighted to recommend Digital Frames Direct. The 15 inch frame has a good quality picture, which regularly is a talking point for visitors. The customer service is brilliant, with responsive and helpful staff and very quick delivery times.

4 February 2019
Unprompted review
Rated 5 out of 5 stars

A great Christmas present.

Got a photo frame for my wife for Christmas. It arrived promptly so no complaints in that front. It was straightforward to set up and it looks great. I would certainly recommend this company for anyone thinking if getting a digital photo frame.

6 January 2019
Unprompted review
Rated 1 out of 5 stars

As I write this I still have not…

As I write this I still have not received my goods which were intended as a Christmas present to my wife.
The items was ordered a week before Christmas and were subsequently lost by your carrier DHL.
You resent the item which should of been delivered Friday.
On their email I clicked the button to be notified the delivery before mine and also requested the item be left in a specific location if nobody was there to sign for the item. Neither of these things happened.
I then made several expensive phone calls to DHL (it actually pays them to provide an inadequate service) where I was promised a call back from the driver to get back to the site that day and a call back from a manager to explain why they didn't give me a notification and why my goods were not left in the specified location.
I am still waiting for those call backs which of course will never happen.
Whilst I appreciate you are not directly in control of this situation, they are your carrier of choice so perhaps you can get an explanation from them and advise me when I will receive my goods which were paid for well before Christmas.
Poor Poor Poor

31 December 2018
Unprompted review
Rated 5 out of 5 stars

A company with whom I am happy to do business.

On 3 separate occasions, over the last 5 months, I have made a purchase, via their website, from Digital Frames Direct. On the first occasion the product was out of stock, on order (as clearly stated on their website), and was despatched to us as soon as they received delivery of that product. On the other 2 occasions, web ordering and payment was quick and easy, delivery being very soon thereafter. Products have been of good quality and exactly as described on the website. Payment has been easy and secure. Time from order to delivery has been short. Products have been well-packed and received in excellent condition, Digital Frames Direct have not bombarded me with mail shot advertising, despite having my contact details. All in all, Digital Frames Direct are a company with whom I am happy to do business. I would thoroughly recommend them.

16 December 2018
Unprompted review

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