Digital ID Reviews 1,456

Whenever I order from Digital ID I can honestly say that the experience has always been positive. Once they were out of stock of an item and they sent what they had, kept me advised and sent the order out as soon as the stock came back in. All of this was in less than a week.

The quality of the items we recieved were excellent and We are a repeat customer.

Ordering very easy online, communication while order was processed and on delivery very efficient and goods arrived as planned and in good order

Great service, easy to order online and delivery as expected. I like that the software was provided on a memory stick instead of an email link.

I have recently placed my second order with Digital ID. Both times I have been in contact with Darren Hines, super friendly and the service has been first class. I placed an order on Tuesday, it arrived on Wednesday. Can't ask for more than that. Thank you Darren and the Digital ID team :-)

Scott has been amazing throughout the purchasing process - very patient with us whilst we had areas to check, knowledgeable and fair - no hard sales, just care, attention and great service. Cannot wait to get going using the machine!

We had this printer sent to them in December because it was not printing anymore, the printer is still under guarantee, they replied to us with a quotation of £120 saying that the printer is not under guarantee, (even if we had their receipt as a proof it is). Then as we really needed it and didn't know what else to say because they were not accepting explanations, we accepted the quotation, after accepting they reply admitting the printer was under guarantee and they made a mistake because they were considering also the time the printer have been in their storage. But they added that the printer has now other damage and the quotation is not £120 anymore but is it £325. So they are really good at selling, but if you have problems even under guarantee you are most lucky on your own and with expensive quotations. We will obviously dismiss the printer and have to buy from a different provider, so they are to be 100% avoided, don't do our same mistake.

Dreadful customer service! I ordered a set of ribbons to be delivered to a customers site. I paid in advance with a credit card. When I went to chase the order up nearly three weeks later they'd forgot. Not even an explanation or apology. Once they have your money they just don't care.
I buy printers all the time for the work that we do and have used them in the past.
Never again.
Beware.

I would like to thank Sarah Qurashi for excellent customer service following the purchase of our Magicard printer.

Leon and Dan at Digital ID are amazing. Always willing to help and they both go above and beyond assisting Trade's Clients.

A++++ Service as always!

Professional, timely and very pleasant customer service. The ID lanyard prototypes initially sent were much appreciated, and the quality and precision of the finished product are top. They are even made from recycled plastic!
Distribution of the lanyards have generated a very enthusiastic response from our staff members.

Top class customer service provided by Sarah Qurashi. She is so lovely to have dealings with, handled my inquiry efficiently and timely. She applied common sense which is rare and walked me through all my options ensuring my requirements were met. Very professional, knowledgeable, a people's person for sure with a lovely manner. Would definitely refer any further inquiries I have to your company as a result. Furthermore, would recommend your company without hesitation.

Excellent service and prompt deliveries.
Nate Ford and Aidan (in tech support) are fantastic at what they do. Wish to see the same dedication from all our suppliers.

Thank you Rhena for your help during this difficult time. We are working from home still we can make it. Well done!

I can not fault this company. They are extremely helpful and such speedy service. We will continue to use them.

Thanks to Mike for the prompt and knowledgeable service. Greatly appreciated.

Really helpful staff. My query was answered the same day and the support continued throughout the whole process. We have used this service for 4 years and any issues we have had have been resolved to an excellent standard.

Been using this company for 3 years now. Excellent customer service. Emma and Marcin have been fabulous. Scott Smith, the new manager has been very responsive and engaged with us. Look forward to many more years with them. Cannot emphasise how good their customer service is.

Very quick service including returns. Good quality products and customer service was great too.