You have taken 3 months to deliver our product still not turned up now we ask for a refund and now it’s been 2-3 weeks and still not had the money back you are a terrible company
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I love how unusual the products are. Fair delivery time when shipping to the UK. High quality products and the customer service is incredibly helpful and quick. I would use Dimehouse again for some go... See more
Company replied
Delivery was delayed at least 1 week (still has not arrived), with no explanation. They decided to tell me the new (supposed) arrival date only after I sent an email on the day it was supposed to arri... See more
The table looks good so this rating reflects delivery. PostNL @ Home does not fulfill their agreement of deliverying the item inside and left the heavy box sitting out on the road. This wasn't the fau... See more
Company replied
Company details
Written by the company
Voordelig thuis!
Contact info
Havenstraat 154, 1404 EM, Bussum, Netherlands
- 085-8886474
- info@dimehouse.nl
- www.dimehouse.nl
3.0
Average
14k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
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Reply from Dimehouse B.V.
Hi Pavol,
Thank you for your positive review! We are delighted to hear that you are happy with your purchase and satisfied with the service we
provided. We always strive to offer our customers the best possible experience, and it is great to hear that we succeeded in your case. If you have any further questions or are looking for other products or services in the future, please don't hesitate to contact us. We are always here to help and assist you further!
Greetz
Team Dimehouse - Els
Awful customer service
Awful customer service!
Ordered a couch from DimeHouse that was written would be delivered within 5 days, but after 13 days I followed up and they said "we checked with supplier and it's out of stuck"!! They didn't communicate this with me until I reached out. Awful user experience...
30 March 2023
Unprompted review
Reply from Dimehouse B.V.
Good afternoon Marieke,
How incredibly annoying that you were not informed about the stock in time. Unfortunately, you did not provide details which makes it difficult to check what this is about. I would like to get in touch with you as it is obviously not the intention that you are dissatisfied with our service. Could you please contact our customer service? We can be reached at +31 85-8886474 or klantenservice@dimehouse.nl.
If there are any further questions, please let me know,
Demi - Team Dimehouse
Reply from Dimehouse B.V.
Goedemorgen Natacha,
Allereerst hartelijk dank voor het plaatsen van uw review.
Wat ontzettend fijn om te lezen dat u tevreden bent met onze levering.
Ook erg leuk om te lezen dat u de hanglampen mooi vindt, dat zijn ze ook zeker!
Wij wensen u veel plezier van uw aankoop en hopen u snel terug te zien op onze webshop of in een van onze showrooms!
Met vriendelijke groet,
Team Dimehouse - Romie
The chairs
The chairs we ordered are very beautiful, I would definitely recommend them to people I know and people I don't know
19 February 2023
Reply from Dimehouse B.V.
Hello Merketa,
Thank you for sharing this positive feedback about the chairs you ordered! It's great to hear that you find them beautiful and would recommend them to others, both those you know and those you don't. It's always wonderful to know that customers are happy with their purchases and willing to share their positive experiences. Thank you again for taking the time to leave this review!
Met vriendelijke groet,
Team Dimehouse - Els
I ordered a dining table
I ordered a dining table, the quality is great. The only thing that was wrong is that they forgot to send me the additional screws for the table and i had to email them twice (because the first time the package wasn't delivered) just to get them.
16 February 2023
Reply from Dimehouse B.V.
Good morning Kristijan,
First of all, thank you very much for posting your review.
How nice to read that you ordered a table from us!
We apologize that you did not receive the screws right away.
We hope that now that everything is complete you are satisfied with the table. We hope you enjoy your purchase and hope to see you soon on our webshop!
With kind regards,
Team Dimehouse - Romie
Oplichters
Update: after my review, they paid us back. Menawhile, we had to send several emails and they did not properly apologized in the email or informed us well. Dimehuis, NEVER AGAIN.
De bank paste niet en we hebben hem bijna 2 maanden geleden teruggestuurd. Na vele e-mails te hebben gestuurd en beloofd te zijn het geld op 18 januari terug te ontvangen, wachten we nog steeds. Vandaag ben ik begonnen met het juridische traject.
The coach we got didn't fit the room so we returned it. However, they didn't refund us for almost 2 months despite multiple emails and promises. Now, we are getting legal help in the issue. After reading the comments here, I am convinced that they are scammers, especially because they report bad reviews...
15 December 2022
Unprompted review
Reply from Dimehouse B.V.
Beste Sevil,
Wij schrikken enorm dat u zo ontevreden bent over onze service! Onze excuses dat het allemaal zo lang duurt. Dit is uiteraard niet onze bedoeling.
Helaas hebben wij op dit moment last van een vertraging met betrekking tot onze terugbetalingen. Onze administratie doet hun best om dit zo snel mogelijk te verhelpen. Wij hebben gelijk actie ondernomen en ik zie dat het reeds vanochtend is voldaan.
Mochten er verder vragen zijn kunt u vragen naar Demi. Ik ben zelf woensdag weer aanwezig.
Met vriendelijke groet,
Demi
Team Dimehouse
I bought a mango wood table
I bought a mango wood table. It arrived a few days before Christmas. After a fews days out of the box I noticed the crack that was part of the effect on the wood was widening. I contacted customer service and they offered me a discount. That was on 3rd January. I didn't get the discount ofcourse. After several emails to them I got an email from another customer service agent on the 8th of February promising that the discount will be sent to me. It is now 21st February and I still didn't receive this. They didn't want to take the table back and promised a discount for this, so I am very displeased with the customer service. If you have issues with their products please don't accept discount, get a replacement or your money back. They are liars!
2 January 2023
Unprompted review
Reply from Dimehouse B.V.
Good morning Judy,
First of all, thank you very much for posting the review.
We are extremely sorry that you are having this experience with us. This is, of course, not our intention.
We would very much like to resolve this and help you further. Unfortunately, I cannot find any information on your name and we need an order number.
We would like to get in touch with you so that we can sort things out for you. '
Could you send us an email with your details? Please send it to: klantenservice@dimehouse.nl
We look forward to hearing from you!
Translated with www.DeepL.com/Translator (free version)
Good product and fast delivery.
29 January 2023
Reply from Dimehouse B.V.
Dear Monika,
Thank you for your 5 star review.
We are pleased to read that you are happy with the coffee table Trevor and with the fast delivery.
We can be sure that the coffee table will be an eye catcher in your interior ;).
Hopefully we can welcome you antytime soon online or in one of our showrooms.
Kind regards
Marene - Team Dimehouse
https://www.dimehouse.nl/industriele-salontafel-set-van-2-trevor-marmer-wit.html
Excellent experience
Very good website, easy to find things and very quick delivery. Also all information provided in advance, so easy to know when things are coming.
4 January 2023
Reply from Dimehouse B.V.
Dear Denis,
Thank you for your kind 5 star review.
We are pleased to read that your experience with Dimehouse is so good! The shelf Durris will be a verry special item on your wall because of the trunk look.
We hope you will enjoy the Durris shelf and wish to welcome you again online or in one of our showrooms.
Kind regards,
Marene - Team Dimehouse
https://www.dimehouse.nl/industriele-wandplank-durris-90-cm.html
Customer service was very helpful
Still waiting for my product, but customer service was extremely helpful, explaining the process patiently disregarding my endless questions. Everything seems under control, thanks.
21 December 2022
Unprompted review
Reply from Dimehouse B.V.
Dear Burak,
First thank you for the positive review!
It's nice to read that you are so content with our service.
we hope you receive your product soon and that it may be a eyecatcher in your interior!
Kind regarts,
Yboya - Team Dimehouse
Bad experience
I received on 28/NOV/2022 a dining table without the screws so I could not assemble the table. I called customer service on 30/NOV/2022 and on 02/DEC/2022 to expedite the receipt of the screws but the response was extremely slow and unprofessional. On 07 December 2022 I received from POSTNL wrong screws (M8 X 40MM instead of M6 X 30MM). I called again and send 3-4 emails but again the correct screws and until today 12 December 2022 have not been delivered to me and the dining table is laying against the wall not able to use. I tried to reach a responsible person but without success. Extremely disappointing experience for me and my family.
27 November 2022
Reply from Dimehouse B.V.
Good afternoon,
How incredibly sorry to read that you are still waiting for the screw set.
I immediately checked it for you and I see that we have already requested a screw set for you once before and unfortunately it did not arrive from the carrier. Unfortunately, this is about impotence and you asked for 50% discount for a dining room table for this. Obviously, this is not possible. We are sorry to read that no responsibility is taken as I have had another conversation with you about this.
We have requested a new screw set for you and you are expected to receive it next Tuesday.
Kind regards,
Demi
Team Dimehouse
dining chairs
I bought 6 dining chairs. one of them was damaged probabely during transport. I sent an email and the next day they send me a new chair as well as returning lable. chairs has an excelent quality with reasonable price! absolutely recommended!
7 November 2022
Reply from Dimehouse B.V.
Dear Masoud,
Thank you for the positief review!
What a shame that one of chair's was dammaged, we are happy to hear that the issue was desolft quikly.
We hope you enjoy your new dining chairs and thank you for the recomentdation.
Kind regarts,
Yboya - Team Dimehouse
No transparency about lead time.
Ordered a dining table. Their website said it and can be delivered in 3-5 days. Waited pateintly for 3 weeks, no advice on ETA so I followed up. Apparently had to wait another 8 weeks because parts did not arrive from China. Basically wasted my time, and I felt they did not feel sorry about it. Cancelled the order, and got a new table table from Meubelbaas at a much faster time, not to mention very good quality.
1 October 2022
Unprompted review
Reply from Dimehouse B.V.
Hi Aceson,
We are very sorry to hear that you experienced this at Dimehouse. We were waiting a long time for these tables and when they finally arrived, we didn't receive the right legs. We were just as dissapointed as you were. Sorry if we didn't let you feel that we were sorry. Of course, we were!
Hopefully you will enjoy your new table.
Kind regards,
Laura - Team Dimehouse
Poor customer experince
we bought a sofa from them and due to medical emergency we breached the 30 day return by 6 days. I tried explaining them. But apparently they are not flexible. this also reflects their poor customer er experience.
see below order number.
Return Order number: DIME148412
27 September 2022
Unprompted review
Reply from Dimehouse B.V.
Hi,
Sorry to hear you experienced it this way. Unfortunately, we don't have any information about your order.
Please leave your information, so we can see what happened.
Sincerely,
Laura - Team Dimehouse
Couple of weeks already passed: no delivery, no even info
I ordered a table. On the website it was indicated that it was in stock and would be delivered in 7-10 days, this was in August.
Guess who still didn't get his table or any estimation when it will be delivered? Yes, it is me.
12 September 2022
Unprompted review
Reply from Dimehouse B.V.
Hello Sergey,
We deeply regret that the table has not yet been delivered. I have checked for you.
The ordered table was indeed supposed to arrive last Friday 09-09, unfortunately the tables are stuck at customs due to everything that is going on at the border in Ukraine. The tables are now delayed and we expect them back in 23-09. That would mean the table should be at your home around 27 September.
Our apologies for the inconvenience.
Kind regards,
Lisa - Team Dimehouse
Good product and price quality.
18 August 2022
Reply from Dimehouse B.V.
Dear Elizabeth,
Thanks for your 5 star review! Nice that you are so satisfied with your new purchase. We would like to wish you a lot of fun with it and would like to see you again on our website or in one of our showrooms!
Kind regarts,
Yboya - Team Dimehouse
Very happy with my order
Very happy with my order - fast delivery, and good quality products.
11 August 2022
Reply from Dimehouse B.V.
Dear Joanna,
Thank you very much for your review and your nice words.
We hope you are already enjoying the beautiful industrial velvet bar stool Shawn yellow. Hours of dining is with this swivel chair absolutely no problem.
https://www.dimehouse.nl/industriele-velvet-barkruk-shawn-geel.html
We want to wish you lots of fun with it and would love to see you again on our website or in one of our showrooms.
With kind regards,
Iris - Team Dimehouse
Reply from Dimehouse B.V.
Dear Elie,
Thank you verry much for your review.
Good to read that everything around the delivery went well and that you love our wooden products.
It gives us a smile on our faces! ;)
Willingly we love to see you again online or in one of our showrooms.
Kind regards,
Marene - Team Dimehouse
Reply from Dimehouse B.V.
Dear I.U.
Thanks for the positive review! We are happy to read that you are satisfied with our delivery. We want to wish you a lot of fun with your purchase, that they may shine in your interior. We look forward to seeing you again on our website or in one of our showrooms!
sincerely,
Yboya - Team Dimehouse
Really bad management of your orders
Really bad management of your orders. Only order if you want to be shipped straight away. I went to the Eindhoven store in April to purchase a Sofa, a table and 6 chairs. We arranged the delivery for the summer. They called me back two month after I paid, saying that they did not put my table on the side, sold it and basically do not expect this model anymore before next year...
I also asked them to delay the order of the remaining items once month later and even though they confirmed it was OK, they messed up again and have the delivery of some parts at the initial delivery date which puts me in a lot of trouble since no access yet to my new flat..
Do not trust them if you want items that are not delivered straight away.
10 July 2022
Unprompted review
Reply from Dimehouse B.V.
Best Alexandre,
How annoying that you did not have a good experience with Dimehouse. That's not what we want.
Our apologies for all the inconvenience.
Too bad to read that you don't trust us because we try to resolve it as best as we can. Unfortunately we couldn't help it that the chairs were accidentally shipped anyway. We have also solved this immediately.
With kind regards,
Lisa - Team Dimehouse
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