Like I wrote in my earlier review. . Easy communication. I’ve used Ding often in the past with my old telephoone even though my email and address remain the same my main pilot was EasyTop, when I... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I’ve been using Ding instead of other Mobile networks, as no matter what phone network your family or friend uses, Ding is able to credit. Flow or Digicel. It’s also a great way to support someone in... See more
Company replied
Quick and easy to use -- no issues. Within seconds I had confirmation my phone had been topped off. Used this firm for years -- never an issue. I am a retired American military officer now marking my... See more
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Simple site, instant transfers, quick and easy. Website well thought out, user end is top notch. (IT/Graphic designer- so I appreciate the site and the navigation and end user experience). Been usi... See more
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Company details
- Telecommunications service provider
- Internet Service Provider
- Mobile network operator
- Phone and internet services
Written by the company
Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere send s a recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide. Our team help deliver top-ups safely and securely, via 600+ operators and across 150+ countries – helping families and friends around the world to stay connected. We have a dedicated customer care team based in Dublin that are available 24 hours a day, should you need any support. We know a little goes a long way, so send a little happiness at ding.com.
Ding - A little goes a long way
Written by the company
- Mobile top-up delivered safely and securely, in a matter of seconds.
- Whether you call it top-up, airtime, reload or anything in between, we make it easy for you to send credit to mobile phones around the world. Using Ding.com or our mobile app, you can send top-up to over 500 operators in 150 countries.
Contact info
3 Shelbourne Buildings, Crampton Avenue, Shelbourne Road, Ballsbridge, Dublin 4, D04 C2Y6, Dublin, Ireland
- customercare@ding.com
- www.ding.com
4.1
Great
15K reviews
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Poor business model
I submitted a top up to my friend who I had on previous occasions. He didn’t get the top up so I contacted Ding and the number they had sent the top up to was one number off. I told them this was impossible because I had used the same number previously saved in my profile. I am positive I used the correct number but they said there was nothing they could do. I will not be using them any more.
27 February 2026
Unprompted review
Reply from Ding
We apologize for the issue with your top-up. Unfortunately, we couldn’t locate your contact information in our system. We’ve sent you an email through Trustpilot. Please reply with your details, and we'll investigate further to resolve it for you. - Ding Customer Care
Caution when using DING for gift cards
*** Update 23-Feb-2026 ***
After I posted the original review, customer support reached out and assisted me in issuing a refund. It may take a few days before I see the refund, so standby for further updates to this review.
While I'm disappointed it took a negative public review to get the very result I was seeking when I contacted an agent via their chat support, I'm grateful they responded with a potentially positive outcome.
I will leave the original review below for reference but I will modify my star rating from 1 to 3 stars. And I will modify my title from "Avoid using DING for gift cards" to "Caution when using DING for gift cards."
I didn't succeed in obtaining my purchase, but an amicable resolution was met.
I will revoke my claim of "a joke and a scam" and preface this with a caution: that the system in use to coordinate gift card purchases is questionable. Before you initiate a purchase, make sure you have a means to contact the end-merchant in case issues arise.
---------- Original review ----------
I was seeking a way, as a US citizen, to send a birthday gift card by email to a friend in the UK. Several sites recommended Ding.com so I gave them a try. Don't, save yourself a potential headache. The actual transaction appeared to go well, and it was easy enough. However, when I went to redeem my voucher, I couldn't claim the gift card; I received an error which stated:
"Thank You for Your Patience! Your redemption is taking a little longer than expected. We're working on it. Please try again in 6-12 hours."
30 Hours later, I was receiving the same message. I had 6 hours remaining to my friend's birthday. I contacted support through the chat-bot. After dealing with useless AI-based replies, I was finally directed to a human support agent.
I can post the transcript on request, but I'm saving you the read. They pushed blame to the merchant and said they couldn't cancel or refund my purchase, and basically didn't care that I was screwed and now out money.
If a company claims to facilitate transactions to obtain gift cards on your behalf and converts currency, but then takes your money, doesn't guarantee delivery, and doesn't even provide an email receipt or confirmation... and THEN tells you to contact the merchant because it's not their problem, and doesn't even provide proper contact information, then they are a scam. They may provide other services that are worthwhile; however, their gift card system is a joke and a scam. I opted to use Prezzee instead, and got instant confirmation of my purchase, and confirmation when my friend opened their email gift. AVOID DING unless you just want to throw away your money to con-artists.
17 February 2026
Unprompted review
Reply from Ding
We're sorry for the difficulties you're experiencing. We couldn’t find your contact information in our system. We’ve sent you an email through Trustpilot. Please reply with your details, and we’ll be happy to help you further. - Ding Customer Care.
Terrible
Terrible! Charged me 4 times for an US amazon gift card and didn't send me any notifications.. absolutely disgusting customer service
9 February 2026
Unprompted review
Reply from Ding
I’m sorry for the inconvenience with your transaction. We were unable to locate your contact information in our system. Please contact us via live chat or email at customercare@ding.com. We’ll be more than happy to help resolve. - Ding Customer Care
I sent top-up to two individuals in…
I sent top-up to two individuals in Cuba. They both told me they were unable to recieve the top-up sent. Ding did not warn me this could happen and refused to refund my money. Be very careful before you use this company without a guarantee that your money will be refunded if undelivered/not able to be accepted by the intended recipient
1 December 2025
Unprompted review
Reply from Ding
We’re sorry to hear about this.We’ve already shared a compensation promo code as a goodwill gesture and sent you an email with more details. Please let us know if there’s anything else we can assist you with.– Ding Customer Care
I recently purchased a gift card and…
I recently purchased a gift card and had issues with payment method. The customer service personal solved the issue immediately and the product was sent to me immediately.
27 January 2026
Unprompted review
Reply from Ding
Thank you for your kind words! We're delighted to know that our team was able to resolve your payment issue quickly and that you received your gift card without delay. If you have any further questions or need assistance, please feel free to reach out to our support team via live chat or at customercare@ding.com. 😊
- Ding Customer Care.
A Legit company
I use this for years now, and I never experience any issues. Just wait for a few seconds , boom they got it.
17 January 2026
Unprompted review
Reply from Ding
Thank you for your wonderful feedback! We're so glad to hear that you've had smooth experiences with us over the years. Your loyalty means a lot to us! 😊 If you ever need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Always get what I pay for
6 January 2026
Unprompted review
Reply from Ding
Thank you for your wonderful feedback! We're so happy to hear that you always get what you pay for! 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Reply from Ding
Thank you for your kind words about the quick transaction and easy checkout! We're delighted to hear that you had a smooth experience. 😊 If you have any further feedback or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Very good service too up reach their…
Very good service too up reach their destination very quickly.
26 January 2026
Unprompted review
Reply from Ding
Thank you for your wonderful feedback! We're delighted to hear that you found our service quick and efficient. 😊 If you have any further questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
the system is seamless
the system is seamless easy and fast to use. l will highly recommend it to friends
9 January 2026
Unprompted review
Reply from Ding
Thank you for your fantastic feedback! 🎉 It's wonderful to hear that you find the system easy and fast to use, and we truly appreciate your recommendation to friends. Your experience means a lot to us! If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Reply from Ding
Thank you for your kind words! We're so glad to hear that you find the app good and nice. 😊 If you have any suggestions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Reply from Ding
Thank you for your wonderful feedback! We're so glad to hear that you're enjoying the app. 😊 If you have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
easy of adding mins
25 January 2026
Unprompted review
Reply from Ding
Thank you for your feedback about the simplicity of adding minutes! We're delighted to hear that you find it easy to use. 😊 If you have any further suggestions or need assistance, please feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Reply from Ding
Thank you for your wonderful feedback! We're so glad to hear that you find purchasing minutes easy! 😊 If you have any further suggestions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
because most of the time when i send…
because most of the time when i send credit to love one they are not receive it
24 January 2026
Unprompted review
Reply from Ding
We apologize for the inconvenience with your top-up experience. We’re currently investigating the issue and have sent you an email with further information. Please don’t hesitate to reach out if there’s anything else we can assist you with. - Ding Customer Care
There was a special promotion a few…
There was a special promotion a few months ago, a minimum monitory value however it had a good data value. I paid and sent it to a recipient in Cuba, it never arrived, I made countless inquiries and was told the receiver should have gotten it, however they did not and I was shown proof with various screenshots from their phone. This saga went in and on and Ding should have refunded me the very small amount I was owed. They did not and they did not even offer some kind of alternative . That was incredibly disappointing. The date of this is approximate as AI do not feel my time is worth going back in my records.
24 January 2026
Unprompted review
Reply from Ding
We apologize for the inconvenience with your top-up experience. We’re currently investigating the issue and have sent you an email with further information. Please don’t hesitate to reach out if there’s anything else we can assist you with. - Ding Customer Care
everything is fine but i am willing to…
everything is fine but i am willing to reduce prices or keep on sending me promo codes so i can continue sending top up i mostly send to the Philippines and Indonesia
Thanks
Ric
7 May 2025
Unprompted review
Reply from Ding
Thank you for your feedback! We're glad to hear that everything is going well for you. Your thoughts on pricing and promo codes are truly appreciated, and we’ll certainly take them into consideration! 😊 If you have any specific concerns, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
Great service and easy access to send…
Great service and easy access to send top-up to your love ones.
1 January 2026
Unprompted review
Reply from Ding
Thank you for your wonderful feedback! It's fantastic to know that you find our service efficient and user-friendly for sending top-ups to your loved ones! 😊 If you have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
No points grater.
Wow more points were granted for returning I weekly customers.
8 January 2026
Unprompted review
Reply from Ding
We're sorry for the issue you’ve experienced. Unfortunately, we couldn’t locate your account details in our system. Please reach out to us via live chat or at customercare@ding.com, and we’ll do our best to assist you. - Ding Customer Care
Great service
Great service! Ding is fast, reliable, and very easy to use. My top-up was completed instantly without any issues. I highly recommend it☺️
6 January 2026
Unprompted review
Reply from Ding
We’re delighted to receive your fantastic review! It’s wonderful to know that our service met your expectations with its speed and ease of use. Your recommendation means a lot to us! 😊 If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.
- Ding Customer Care.
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