After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which included special assistance at the airport and taxis from the hospital in Pisa and f... See more
Company replied
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See what reviewers are saying
Following problems with our previous insurers, MIA Online/Brokersure Ltd/Direct Travel Insurance/Good to Go were a breath of fresh air. They have polite, helpful, well informed call centre staff who... See more
Company replied
Purchased our travel insurance to commence on April 1st, and used it for our journey to the Isle Of Wight later in the month. This company offered us an affordable level of cover, considering our elde... See more
Company replied
It's the way of the world that when buying any sort of insurance the buyer always looks for the best deal available BUT, having said that, it must provide the cover that you require and in this case D... See more
Company replied
Company details
Information provided by various external sources
Direct Travel Insurance has specialised in providing quality travel to UK travellers for over 25 years. Policies underwritten by Chaucer Insurance Company DAC and backed up by our UK Call Centre.
Contact info
Direct Travel Insurance, Digital House, Threshelfords Business Park, Inworth Road, Feering, CO5 9SE, Colchester, United Kingdom
- 0330 880 3600
- enquiries@direct-travel.co.uk
- www.direct-travel.co.uk
4.6
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good price and the purchase procedure…
Good price and the purchase procedure was straight forward.
12 June 2025
Reply from Direct Travel Insurance
That is great to hear! We are pleased that you found our website very easy to use, and that you had a smooth process when purchasing your insurance with us. We appreciate your feedback.
The Direct Travel Insurance Team.
Sorted
After not receiving email confirmation, customer service sorted it very efficiently
3 June 2025
Reply from Direct Travel Insurance
We are delighted that you received great customer service from our team! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Insurance Team.
An easy process
The lady on the phone was so calm, efficient and helpful.
Booking the insurance was a very smooth process.
5 June 2025
Reply from Direct Travel Insurance
We are pleased that you received great customer service from our team! Thanks for your feedback!#
The DIrect Travel Insurance Team.
Good choice of companies
Easy to navigate. Good choice of options. Would recommend to try before you buy.
10 June 2025
Reply from Direct Travel Insurance
Thank you for your positive comments! We are glad you had a great experience!
The Direct Travel Insurance Team.
Quick and easy
10 June 2025
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Insurance Team.
Purchased 12 months travel insurance…
Purchased 12 months travel insurance for a couple, we both had a few age related health issues, nothing serious, we found Direct Travel provided the cover we required at a reasonable cost, we also found the website easy to understand and manoeuvre around. We have never claimed on any holiday insurance before and hope we never have the need to in the future, but as with any insurance the claim procedure is the true reflection of how good the Insurance Company is.
8 June 2025
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Great price
Great price,I was struggling to get insurance for medical issues at a fair price and direct travel provided it.
Hopefully if anything happens which is unlikely they will be good.
8 June 2025
Reply from Direct Travel Insurance
We are pleased that you had a great experience! Thank you for your feedback!
The Direct Travel Insurance Team.
Very friendly and helpful
Very friendly and helpful. Rang me back the next day with my issue sorted. Thankyou.
5 June 2025
Reply from Direct Travel Insurance
We are pleased that you received great customer service from our team! Thanks for your positive feedback!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
Thank you for your feedback.
As per our email sent to you today in respect of your payment for travel insurance, we have checked our system, and we can confirm that the first payment attempt was rejected.
This can be due to a number of reasons, for example the address or postcode on the policy not matching the registered address of your card. A declined payment is usually card security driven, for the protection of your details and account.
We have not taken the first payment from your account, however, your bank may have given the transaction an authorisation code. It would therefore be shown as pending in your account and the monies would have been deducted out of your ‘available balance’.
Usually, your bank will release the amounts back into your account after a few working days. We are unable to refund you, as we will not have received these funds from your account. This is in the control of your bank and some banks will release these funds more quickly than others.
The Direct Travel Insurance Team.
Really good price for annual travel…
Really good price for annual travel insurance.Couple in 70’s with health issues.Had to make amendment before we traveled.Rang up & lady was very helpful.All quick & easy.Very impressed.
5 June 2025
Reply from Direct Travel Insurance
Thank you for your positive comments! We are glad you had a great experience!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
Thank you for your positive feedback. It is great to hear that you had a smooth process when purchasing your insurance with us!
The Direct Travel Insurance Team.
Been using Direct Travel for years
Been using Direct Travel for years
Great service always
3 June 2025
Reply from Direct Travel Insurance
Thank you for your feedback and your loyalty!
The Direct Travel Insurance Team.
You made it a very uncomplicated…
You made it a very uncomplicated process to complete. Thank you.
3 June 2025
Reply from Direct Travel Insurance
That is great to hear Linda! Thank you for choosing Direct Travel Insurance!
The Direct Travel Team
Easy and well documented and clear
3 June 2025
Reply from Direct Travel Insurance
We are pleased that you had such a great experience. Thank you for your feedback!
The Direct Travel team
Reply from Direct Travel Insurance
We are delighted that you received great customer service from our team, John. Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Team
The quote was reasonable and when I…
The quote was reasonable and when I needed to ring customer services to enquire on a health concern they were very helpful and quick to answer.
1 June 2025
Reply from Direct Travel Insurance
We are pleased that you received great customer service from our team, Ian. Thanks for your feedback!
The Direct Travel team
Very good service
1 June 2025
Reply from Direct Travel Insurance
We are pleased that you had such a great experience! Thank you for your feedback!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
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