Direct2florist Reviews 

38,041
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,778 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, fresh, and long-lasting flowers, often noting the impressive quality and abundance of the arrangements. The ordering process is frequently described as easy, straightforward, and efficient, with many appreciating the prompt and reliable service. Reviewers highlight the excellent delivery service, often receiving their orders quickly, on time, and even with same-day options available. However, some customers also noted issues with delivery, including items not arriving on the specified date or not being received by the recipient. A few other people also felt that the product quality was disappointing, with flowers deteriorating quickly or not matching the advertised appearance.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beauty and quality of... See more

Delivery service

People report positive experiences with delivery service, often praising promptness and reliability. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and reliability.... See more

Order

Customers had positive experiences with the ordering process, finding it easy, straightforward, and... See more

Quality

Users describe positive interactions with quality, with many customers consistently praising the superb and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I've used Direct2Florist. The choice of local florists to each area is very good and the site is so easy to use. On both occasions the recipients were delighted with the flower... See more

Rated 5 out of 5 stars

I have previously gone for box flowers & this was the first time I went with direct florists. A much better experience of flowers arriving exactly as you want them to be. Not in bud in a box! Deliver... See more

Rated 5 out of 5 stars

I have used Direct2florist twice in the last month, sadly both occasions were funerals - Both tributes were perfect, the delivery was in good time. The first time I had a query that was dealt with imm... See more

Rated 5 out of 5 stars

The ordering was straight forward and very efficient. It was all done online and emails for confirmation of purchase and delivery were regularly sent. I chose a basket of flowers for my dad, so he w... See more


Company details

  1. #6 of 33 best companies in Flower market
  2. #11 of 39 best companies in Florist
  3. #6 of 43 best companies in Flower Delivery

Written by the company

Direct2Florist helps you find and order flowers from independent local florists across the UK. Browse trusted florists, place your order online, and your chosen florist will create and deliver your flowers. Same-day and future delivery options available.


Contact info

4.8

Excellent

TrustScore 5 out of 5

38k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(38,041)

1,619 reviews in the last 12 months

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Rated 1 out of 5 stars

Neither timely, nor exactly what I asked for

I have been a customer of Direct2florist since 2013. During these 13 years I never experienced a situation similar to the recent one. I am always sending flowers on a certain occasion either on the 21st of April, or the 23rd of April (Saint George's Day). They express my gratefulness towards a certain person for helping me in the past.
I don't know what the problem this year was. I sent an order at about 11 p.m. UK time on the 22nd for the order to be delivered on the next day. Throughout these years pm delivery on the next day was more or less secured if an order was placed the previous day. I chose a flower shop about 2 miles from the delivery address, which I had also chosen in the past. I paid in pounds from a current UK account. The result was that the delivery was materialized on the 26th (!), and the package form was not what I had chosen

So how would you rate your service, and what should I do next year to make certain that the delivery would be on time, and exactly what I paid for? Furthermore, why should I choose Direct2florist next year?

27 April 2026
Rated 5 out of 5 stars

I have used this company a few times…

I have used this company a few times now-their bouquets are beautiful and always follow your instructions. I had the opportunity to use a well known large corporate florist who were offering me discount but still trusted these guys.

25 April 2026
Rated 5 out of 5 stars

Great flowers delivery service

Was easy to find site with same day delivery in my area with a lovely choice of flowers. Ordered late morning and flowers were delivered that afternoon with message letting me know. Recipient l9ved and sent me photo and big thank you, flowers were exactly like picture justt stunning

23 April 2026
Rated 5 out of 5 stars

I have personally visited Penny Johnson…

I have personally visited Penny Johnson flowers in the Coleshill High Street many times, for all sorts of occasions including my dad's funeral. They have done some wonderful bouquets and delivery is always on time. I live in Australia and it is good to know that what I have ordered will be exactly what is delivered on the day requested. The quality of the flowers has been excellent, there are plenty of choices for every celebration too.

18 April 2026
Rated 5 out of 5 stars

Excellent service and product.

I ordered for same-day delivery in Crickhowell. Very quickly had an email response saying that the flowers I waned were not available, but with suggested alternative which was accepted. Delivery was quick, and flowers were excellent, and now have lasted 8 days with more to come. Presentation very good. All in all, and excellent service! Well done, Debbie.

17 April 2026
Rated 5 out of 5 stars

Brilliant

Delivered on time.
Recpient very pleased with bouquet.
Would reccommend Direct 2florist too family & friends.

16 April 2026
Rated 5 out of 5 stars

Everything went perfectly!

I have used Direct2florist once before and decided to try them again as had been very pleased with their service. I ordered a basket of flowers for my friend's mother for her 100th birthday. They arrived early on the day I had asked for them to be delivered. The recipient was extremely pleased with them and when I visited the next day I could see they were literally as fresh as a daisy and even better than shown in the photo on the website. All credit to the local florist who arranged the flowers and delivered them. A great experience all round to mark a very special lady's 100th birthday!

18 April 2026

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