Direct Accident Management Ltd Reviews 

very helpful & pleasant we hope to do lots of business

Natalie our representative is great to deal with, reliable and very helpful. The rates of pay are brilliant.

We at Autoec Classic cars have been working with Direct Accident Management for a while now and found their service and standards to be very high and of great benefit not only to us but more important our valued customers that we represent..

The Area Sales Manager Miss C Rowland is truly exceptional within her role, is always at the end of a phone if assistance has ever been required. A great asset to DAMs.

Well done to you and your team.

A massive thanks to Direct Accident and the key conduit in the form of 'Claire' who brings a smiling face along with encouragement and technical/ logistical knowledge.

Customers, our main priority, have enjoyed a fantastic and efficient no fuss operation - Many of which experiencing reduced stress and comfort in knowing everything is being sorted whilst attending their own day to day life, and in a shiny new courtesy car.

We have not needed nor wanted to use any rival service since day 1 with Direct Accident and their rep...

Many thanks

Automotive & Body Repairs Ltd (WV13 2PZ) I've been using direct accident for the last 2 years and have never had any issues, aswell as all clients have been kept happy and overwhelmed with the service provided.

We are a garage in South East London.

We have been using Direct Accident Management for a couple of years and they have been outstanding for us and our clients.They provide hassle free accident management from start to finish.

When a client has been involved in an accident everything is sorted as quickly as possible. If the vehicle is not road worthy, clients are given a like for like hire vehicle so they are not off the road while the claim is being resolved.

When claims have gone through insurance companies they have taken twice as long to resolve with more complications and headaches.

Our area rep Kate has been fantastic with any concerns and questions we or are clients have had.

We would recommend Direct Accident Management to anyone that has been involved in a non fault accident as well as any garages or bodyshops.

after an unfortunate event of an accident I was left confused as to what to do as my insurance company were giving me the run around and not returning my calls.
Then I was introduced to Tracey from DAMS, she was amazing and very helpful and put me in touch with a local body shop. I was very happy with the brand new replacement car and the repairs were carried out.to a very high standard.
The whole process was seamless and I was surprised such a service even existed!

I have discussed this company with all my friends so they know who to contact should they have a similar accident.
Little bit of paperwork but happy to do so knowing it has cost me nothing.
Also the fact my premium wont go up and my no claims bonus remains healthy is fantastic.

I have used other management companies in the past but direct accident offer the best service to me and also the customer, they really have the clients best interests at heart not like the insurance companies do who bully them into using there approved repairers and I've had work sent to me which was so supposed to be approved work which was rubbish. The clients like the fact they know where there car is and that they get a hire vehicle whilst it's in for repair

Highly recommended

Andy Amc Coachworks

we would highly recommend Direct Accident as an excellent ac-compliment to your business they handle all claims professionally and very speedily with excellent rates of pay and top class communication. There is also somebody able to deal with any inquiry and with their personal reps it is brought to your garage , so less time lost chasing payments and authorization means more time making money.

Chessington Autos KT9

We are Triangle Bodyshop in NW London, we r using direct accident for a few years to handle our claims and have been delighted with their service. Our customers are looked after professionally and thank us for referring them to DAMS. The teamwork at Dams is gr8, they ensure our clients get back on the road within 24hr and we get paid within 14 working days .
We are very thankful to our rep Emma who is always available to oversee that our customers and ourself get the best out of each claim.
We highly recommend Emma and DAMS to everyone involved in this trade.

I have been using Direct Accident Management LTD for the past year and I cannot fault there service at all. The are professional and quick with their work.
I have sent many clients over to them in the last 2 months that have been involved in a non fault accident and they have all been extremely pleased with the service and also the hire cars they have been provided.
I have been running my garage in North West London for many years and have worked alongside a few accident management companies which have come and gone but not one of them has provided me with the service of which DAMS have,
They have both myself and my clients interests at heart which I have not felt from previous companies.One thing which is key to me is the fact i have my own area representative which comes round to myself on a daily basis making sure all is good with my claims and also my invoices. I do not appreciate calls every weeks asking for claims which other company's have done in the past!!
I would highly recommend this company to any garage across the UK.

I used my local garage who put me through to direct accident. From the very first phone call all the way through the repair I felt really comfortable and at ease. I got regular updates and when I called direct accident who ever answered the phone knew everything about my case without me having to explain my self. I got my car repaired quickly and had a great courtesy car. I even got to met the local rep Karli Knew when I picked up my car and she was just as pleasant as the rest of the team and even took time out to have a talk to me to make sure I had no problems.

i have a garage in tottenham and deal with alot of insurance companies who dont provide a good service to my customers or myself - i hadnt used a management company before until i met our lovely account manager Kate who explained the process to me beautifully and i am confident to provide there services to all of my customers who are involved in a non fault accident.
This company are all about the client and keeping them happy which reflects on my business in a fantastic way and keeps my customers very happy.
the fleet cars are always very clean and tidy and i explain exactly what is required from the client when they come into my garage

would recommend this company to anyone who has been involved in a non fault accident

20 years of service they have provided this year so they are a well established business

I used direct accident management when I was unfortunately in an accident.
My garage collected my vehicle and recommended direct accident management as an all round service.
After speaking with direct accident I felt completely at ease. I had a lovely car delivered to me that same day and my repairs were completed quickly and efficiently. They dealt with the other persons insurance company and made sure I was kept informed throughout. I wouldn't hesitate to use again and I highly recommend to anyone who finds themselves in the same unfortunate situation.

Following my accident I went through another claims company that provided me with a terrible service.
I was then introduced to Kate Ambrose from Direct Accident and HSK Auto Center who took on my claim and are providing me with a brilliant service. I am very satisfied and would not hesitate in the least bit to recommend DAM and HSK.

I've just started using DAMs and I find them friendly and efficient. Id recommend them to anyone.
My local rep, Claire, is professional and helpful.
Vehicle clinic, Bedminster, Bristol

We've used DAMs several times and find they really look after our customers. Our local representative is always at the end of a phone and they provide my customers with beautiful replacement cars.
They are an asset to any garage wanting to grow their business and offer their customers more.
Paul. South west vehicle refinishing. Bristol

After being let down by own insurance company I turned to Direct Accident. Following a no fault accident my insurance company had failed to find a garage to undertake the repairs - this was after two weeks. In fact they didn't even tell me - it was only after I called them and they said did I know anyone that could repair the car!

I turned to Direct Accident and to be honest I wish I had done so much earlier. They were fabulous. Within 24 hours I had a lovely clean beautiful (really beautiful!) courtesy car on my drive and my poorly broken car was picked up by the garage for repairs.

Yes there was a bit of form filling and expenditure (general outgoing/incoming) proof BUT when you are given the keys of a very lovely car I would be surprised if there wasn't something to fill in.

The repairs have been done to a very high standard. I did have to return the beautiful car but I have my lovely sparkly car back.

It was all completed with professionalism. I was impressed. I would recommend Direct Accident over and above the insurance companies anytime.
A very happy and satisfied customer.

This company wasted many hours of my time on the phone providing details then didn't take my claim forward without properly explaining why.

As a professional garage we were very sceptical at first and thought it was all too good to be true. After a visit from rebecca van havere we changed our minds. She took time to explain the whole process to us and she was very knowledgeable and could answer all of our questions.

It wasn't long after her visit we had our first customer with a case. The service provided was excellent and it took all the worry out of doing the job. The customer was supplied with a courtesy car very quickly and was very happy how quickly and efficiently the whole job was sorted out.

I was very happy with the help and support from rebecca who was always available. We look forward to using them for our next job and would recommend anybody to use them.

jon rodgers
lapthorne motors
ipplepen
newton abbot
tq125tn