The system is easy to understand, however, instead of "return", it should be "round trip". When I was booking, I did not understand it very well, so I made two single journeys instead of "return".... See more
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Review summary
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The booking process was easy. Great experience although unclear how to book a two-way trip (you have to click twice it seems). But the company (NLG) was very unclear on where to wait for their boat.... See more
We love using Direct Ferries to book our travel around the Greek Islands. But we are upset to find we cannot sail from Kefalonia to Corfu in mid September this year. This makes our journey very diffic... See more
A suggestion: When traveling, I always make paper copies of important papers, i.e., air, train and boat itineraries and confirmation Nos. , etc. in case my phone or laptop is damaged, lost or stole... See more
Company details
- #7 of 18 best companies in Ferry service
Written by the company
Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.co.uk
4.4
Excellent
86k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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So easy every step.
16 July 2026
Easy to do on the internet
16 July 2026
Always easy to book ferries that I…
Always easy to book ferries that I need. Simple to follow website.
16 July 2026
The app was very simple to negotiate…
The app was very simple to negotiate and recieved confirmation within 5 minutes. Excellent service so far.
16 July 2026
Relevant search results
Relevant search results clearly held against each other with increases in price give customers the ability to make best individual choices
16 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My booking is showing as cancelled but…
My booking is showing as cancelled but this wasn’t done by me
Despite this cancellation I was able to travel outbound
Despite paying a premium for a flexi ticket I have been unable to amend my return sailing and have met nothing but obstacles when trying to do so
27 May 2026
Reply from Direct Ferries
Hi
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, both yours and ours. We sent you a separate email to assist you accordingly.
Kind regards,
Direct Ferries
Very easy to manage the website and…
Very easy to manage the website and booking was straightforward. Good value for money
15 July 2026
simple and comprehensive guide to book…
simple and comprehensive guide to book the ferry tickets!
16 July 2026
Easy to book
Easy to book, would like the option of booking more than one vehicle at the same time.
16 July 2026
Very easy website to navigate and easy…
Very easy website to navigate and easy checkin once I got to the ferry terminal
16 July 2026
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