We’ve used the service many times, we find it to be our finest choice when travelling to England. We board in holland in the evening and after a normal night’s sleep we leave the boat feeling fresh an... See more
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After direct contact between me and Direct Ferries the issue was well resolved. Thank you for the service. A happy customer. Very annoying that you cannot add more than one vehicle (bike) to... See more
Company replied
Amazing customer service, rarely have I come across a company who goes the extra mile for the customer. We had an issue regarding our passports and weren't able to board the ferry. They were able to n... See more
I ordered tickets online but I didn't receive them on time, Then I bought tickets at the ferry desk and so I paid twice for the same tickets. After a complaint at Direct Ferries they returned my m... See more
Company replied
Company details
- #15 of 17 best companies in Ferry service
- #90 of 103 best companies in Travel deals
Written by the company
Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app. Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs. Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken. We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.nl
4.2
Great
11K reviews
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delayed around 10 hours without notice
The leave was at 3:00 am and we ended up boarding at 11:15 am
13 July 2025
Reply from Direct Ferries
Hello ,
Thank you for taking the time to provide your feedback.
Please be advised that we have not received any prior communication from the ferry company. Such situations are unpredictable, as they depend on the captain's decision regarding the delay of departure. The ferry company reserves the right to postpone the departure if it prioritizes the health and safety of the passengers. This matter is beyond our control, and we do not possess the authority to intervene in decisions made solely by the ferry company operating the sailing.
When we receive information in advance from the shipping company, we promptly notify our clients. However, in this instance, we are unable to predict events occurring at the port, as we are not physically present.
We would like to inform you that we have escalated your case to our customer service team, who has reached out to the ferry company to request a booking refund as per your instructions.
Rest assured, our customer service team will update you as soon as the ferry company provides feedback on the next steps.
Thank you.
I booked with Direct ferries
I booked with Direct ferries. After a few days they emailed me to say their vehicle dimensions did not match mine, even though I did not give my vehicle dimensions but just my vehicle reg no and then confirmed model etc.
As per their request I emailed my vehicle dimensions, but after a few days had not heard anything and we were tracking a few weeks.
I chased but received nothing.
I therefore decided to cancel as I had paid for the refund option.
Direct ferries eventually contacted me and apologised and said everything was now ok. I responded that I had made other arrangements, in this case flight and car hire, and that I had requested a refund.
Eventually they refunded me but less the amount I had paid for club lounge etc which happens to be in their small print.
So because of their incompetence I have lost £40 through no fault of mine.
Since then they have messaged me countless times asking me to change my review. Today was the latest this time they phoned me and said they would speak to their supervisor, the answer came back in minutes with the narrative……as per our policy we only refund 80% of your booking…….we hope you will change your review.
I will not change my review, I will not use them again and suggest that should be careful as they may spoil your important holiday, important to you that is.
If Direct Ferries spent less money on defending their indefensible refund policy, when they at fault and the perpetrators of the cancellation, they could better spend their money on refunds and customer retention.
If 10 people decide not to book because of this review that will be the most expensive £40 they have ever spent.
27 June 2025
Unprompted review
Reply from Direct Ferries
Hello Hayden,
Thank you for taking the time to share your feedback. We sincerely appreciate your input, as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations — both yours and ours.
A member of our team will be in touch with you shortly via a separate email to discuss your complaint in more detail.
Kind regards,
Direct Ferries
Due to incorrect information
Due to incorrect information, we could not travel to Jersey. The information recaived said that we could travel with passport/ID and (even) driving license.
But when we arrive at check-in, we were refused to travel to Jersey. Cause my wife has a ID card. So, about € 1.000,= (ferry and hotel costs) GONE. You should inform people better that travelling to Jersey ONLY passports are accepted!!
Next time I will not use Direct Ferries to buy tickets!!
29 June 2025
Unprompted review
Reply from Direct Ferries
Good afternoon!
Thank you for sharing your feedback with us; we truly value your input.
We are sorry to hear about the negative experience you faced. However, it seems that your review is related to the boarding control, which does not directly concern your experience with the Direct Ferries website or our team. We kindly ask you to consider adjusting your star rating to better reflect your experience with Direct Ferries.
We would like to highlight the Travel Documentation mentioned in your booking confirmation: "Please visit the Jersey government website for information on how to obtain your permit." Therefore, if you are not a British citizen, it is crucial to verify your immigration status before traveling.
We appreciate your understanding. Should you need any further assistance, please feel free to let us know.
I could not get two tickets for two…
I could not get two tickets for two bikes at The same time. I had to pay The servicefee twice.
Not nice
7 July 2025
Reply from Direct Ferries
Dear Customer,
Thank you for taking the time to leave us a review, we really appreciate your input as it helps us identify what's important to our customers.
We are sorry that we're currently only able to book one vehicle per booking, our technology team are currently looking into how we can better facilitate bookings with multi-trips or more than one vehicle so we hope that this is a feature you'll see on our website in the future.
If you do need any support with booking you can contact us using our contact form and we'd be happy to help - https://help.directferries.com/hc/requests/new
Kind regards,
Direct Ferries
No phone number available after a…
No phone number available after a mistake while booking. Mistake because of strange behavior of the website
7 July 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave a review.
Kindly note that we have now sent you an email. Please check the inbox of the email address you provided during the booking process.
Thank you again.
Kind regards,
Direct Ferries
Efficient boeken
6 July 2025
Quick nice & responsive
6 July 2025
Fine when everything goes to plan
Fine when everything goes to plan, as it did the first few times I used them, but if there is a problem, you find out that the customer service that sits behind the website is slow, unhelpful and I got sent repeated incorrect information about my crossing which caused delays, concern and was impossible to speak to anyone at Direct Ferries who could tell me anything useful. I complained and they wore me down - I gave up fighting in the end so will never use them again. Not worth the cost saving Vs booking with operators when you would rather have peace of mind should there be an issue with your booked ferry service.
28 July 2024
Unprompted review
Reply from Direct Ferries
Hello Mark,
Thank you for your review, we appreciate you taking the time to leave your feedback.
We're sorry to hear you had delays regarding Condor Ferries/Brittany Ferries.
We had emailed you regarding the the new sailing times due to the operational reasons.
Please see new email sent to you.
Thank you .
Kind regards,
Direct Ferries
I booked Stena Line Frederikshavn
I booked Stena Line Frederikshavn - Göteborg, 16 july , 08 o'clock and payed € 189,99
I did not get a reference nr of e-mail answer.
2 July 2025
Reply from Direct Ferries
Hallo.
Bedankt dat u de tijd heeft genomen om uw feedback te delen.
We vinden het echt jammer om te horen dat uw ervaring niet aan de verwachtingen voldeed, echter, we willen u informeren dat uw boeking succesvol is bevestigd en de boekingsbevestiging is verzonden naar het e-mailadres dat is gebruikt om de reservering te maken, we hebben een kopie in een aparte e-mail verzonden, controleer alstublieft uw spam e-mails.
Met vriendelijke groet,
Direct Ferries
Totaal gebruiksonvriendelijk
Totaal gebruiksonvriendelijk. Wil gewoonmijngeboekte tickets downloaden en niet via Mars of Venus!
27 June 2025
Reply from Direct Ferries
Hallo,
Hartelijk dank voor uw review. Ik heb zojuist de tickets in een aparte e-mail naar u verzonden. Onze excuses voor het ongemak.
Met vriendelijke groet,
Direct Ferries
We had trafic jam in Hamburg and a…
We had trafic jam in Hamburg and a delay of 4 hours, we tried to contact the customer service 4 hours before departure, but an endless answering service send us form one answering device to another, then we tried to connect to the chat service - but same result - stupid AI answers- one after the other.. and we could reuse the ticket to next ferry, we was 4 minutes late to check in and lost 800 euro cricket even though we did try to react 4 hours prior to departure, and the AI claims that gate closing was 30 min before departure, bad service no one is answering the phone or reply on chats 4 hours before departure, and then no change of refund "due to their policy" stupid setup for customer service, easy to make acceptance for cancelations, when the do not respond to any request 4 hours before departure.
15 June 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, however, we checked the reference number DFP186248765 and there is no contact from you prior departure time and as booking agents we are bound by the operator's terms and conditions, we have no control over the check-in time and we always advise clients to be at the port plenty of time to avoid any problem.
Unfortunately we don't have a telephone number, the decision to channel all our contacts by web rather than by phone was made so that we can provide support in more languages and better triage urgent contacts. As a result, we’re delivering better customer service than ever before with our shortest ever response times.
Thanks for understanding.
Kind regards,
Direct Ferries
Zogezegde niet geannuleerde vaart
Slecht
Geen hulp bij overboeking wegens cancel ferry naar Cherbourg
We are sorry to advise that your sailing from Rosslare to Cherbourg on the 26 June, is cancelled due to technical issues. We are sorry for any inconvenience caused. You can amend your booking online to an alternative sailing or route without any change fee or fare difference applied. Please take care when amending as we may not be able to fulfil all aspects of your booking such as Cabins, Stena Plus and Pets on other departures. A discount voucher off your next sailing will be emailed to you soon as a way of apology. If you are unable to find a suitable alternative, please contact our Contact Centre on +353 1907 5555. Our phone lines are open from 08:00hrs - 22:00hrs. You can keep informed by checking our sailing updates page on our website …….
26 June 2025
Reply from Direct Ferries
Hallo,
Bedankt voor het bijwerken van de beoordeling.
Zoals eerder gecommuniceerd door onze agent via e-mail, hebben we onmiddellijk contact opgenomen met de veerbootmaatschappij, die heeft bevestigd dat de overtocht niet geannuleerd is. Houd er rekening mee dat de overtocht niet door ons wordt uitgevoerd en niet is gekoppeld aan onze diensten. We hebben onmiddellijk actie ondernomen om contact met hen op te nemen, en zij hebben de benodigde informatie verstrekt.
De agent heeft ook verduidelijkt dat de veerbootmaatschappij het recht behoudt om de gezondheid en veiligheid van passagiers voorop te stellen, wat kan leiden tot wijzigingen of annuleringen van de overtocht. Dergelijke beslissingen worden naar eigen goeddunken genomen en vallen niet onder onze beleidsregels of zijn niet gerelateerd aan onze diensten.
Met vriendelijke groet.
Direct Ferries.
Snel en efficient
Snel en efficient
I booked at 10 but on the document I received via mail is 11 indictaed. Suppose it is local time. For us 10:00.
25 June 2025
I will not book with Direct Ferries…
I will not book with Direct Ferries again, and urge others to look elsewhere. We booked a trip, paid for and all. Late we received an email telling us that the rate adverstised by their own website and already paid by us was incorrect, and that we owed them an extra 187 euros. This felt like a shakedown, as our hotel had already been booked. I responded to them to try and come to some agreement, but the email was returned to me as undeliverable. On their website there is no way to get in touch, only a bad chat bot which submits a ticket for your issue. As our trip is in two days time I do not have faith that this will be resolved on time. It has caused a lot of stress and disappointment.
24 June 2025
Unprompted review
Reply from Direct Ferries
Hi Marissa,
Thank you for taking the time to leave a review — we truly appreciate all feedback from our customers.
I’m sorry to hear that your booking experience wasn’t as smooth as it should have been. Please accept our sincere apologies for any inconvenience caused.
I can confirm that you successfully reached us via our messenger service and one of our agents has been in touch. The booking confirmation has been resent to the email address used at the time of booking.
We’ll also be sending you a separate email shortly with further information regarding your booking.
Kind regards,
Direct Ferries
it was easy booking
31 May 2025
Easy and quick
9 June 2025
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