Direct Freight Express Reviews 112

Ordered a delivery from Big W. I was advised it was onboard for delivery. A couple of hours late the notification said Not Delivered. I called their number and they told me the driver could not find the address as the address was wrong. They read what they had and it was correct. I then rescheduled the delivery for the next day with more details and giving them authority to leave. Got the onboard notification again, and then next time i checked it said Not Delivered - even though someone was home to receive it. No notifications about the Not Delivered status, i had to find this myself. I called them again and the driver had marked that the address did not exist. The CSR then looked it up on Google maps and obviously found it. She asked if i often have problems with deliveries to my apartment complex and i told her never. Then i asked if it could be directed today to my workplace, which is 10 mins down the road from their depot as she said the driver was still out on the road. The answer was no as it is more than 10km away from my home address! Then they could not tell me when the package would arrive back at the depot for me to pick up. I gave up and just said I'd pick it up from the depot which will have to be Monday as it is Friday and they do not deliver on weekends. What a f'n drama. I will be advising Big W they should change providers, especially as Direct Freights ratings are so low and i am not the only one to be stuffed around by them!

What great service. Delivered to me in a rural area outside of Childers QLD. I never expected to get parcel so soon.

Hello
I am emailing your business today to complain about the disappointing service one of your delivery drivers just provided!

I live on a hill and I’m aware my drive way is a little steep!
This doesn’t stop anyone else from walking up the drive way to my front door and leaving my parcels in a safe place!!

Your driver today left my package down by the road verge in the sun were anybody could simply just take it and I would be screwed over and ripped off cause you think this is acceptable!!
It’s disgusting and shit effort!
That’s just lazy and disrespectful to your customers!
I am lucky I was home to see this, otherwise Christmas gifts would be ruined or stolen!!
I’m very angry and frustrated with this service!

My shipment (4l of boat paint) stalled in the Sydney Warehouse. I called (25 minute wait) and was told someone would get back to me 24-48 hrs. Nobody did. Shipment arrived 8 days late in Melbourne all beaten and buckled. I'm surprised the can didn;t burst.

Watch out for the hidden fee's... We had a API Key setup to their system, estimate cost to ship an item from their API was $70, they dont show destination surcharge on the API seteup, but sure we will wear that $180, but it didnt stop there, we were charge $380 to ship one box to Northern Territory. When i questioned the amount my account manager got her back up and started getting angry at me!

I literally could have gotten a cheaper retrun flight and delivered the parcel in person!!!

They started with 6 boxes, freighted them multiple times between Brisbane, Sunshine Coast and Gympie repeatedly for 2 weeks, delivered 5 boxes and basically told us to sort out the missing box with the sender. An absolute circus.

My event supplies have been delivered by Direct Freight many times. The service has consistently been fast and reliable, often arriving overnight. It’s genuinely appreciated, especially given how unreliable many courier networks in Australia can be. Thank you for the excellent service!

incredibly slow delivery takes a week to get an item from Perth to Bunbury,
terrible pick up window
very unreliable courier

Rude customer service. Called just now, some lady that name starts with an A. I forgot. 8th of december 2025 at around 5 25.

Answers the phone in a pissed manner. And almost tried to raise her voice when i fail to give her the consignment number first. Sounds like she wanna go home. Just dont make her come to work in the first place.

Rude and unprofessional driver who just dropped car tyres. Before I went out he had already unloaded two tyres in the front verandah. I requested him to keep the tyres in the garage. He unloaded the other two in the garage but refused to move the first two kept in the front verandah. He was rude and argumentative and said it’s not his duty and he is only supposed to keep them outside the house. I have videos captured via door bell camera to substantiate my claim which also shows his arrogant attitude. I’m hold to their customer service for 20 minutes but no response.

From start my parcel was missing Melbourne to Adelaide delivery a car part .
Pickup in Melbourne on 17th delivery to Adelaide was 19th yet still no delivery.trying to find order omg what a nightmare from calls on hold 67 mins to email not replied to to finaly order found delivered after 9 days .I will always as any company I buy from now if they use direct freight I will not do bissness with themyou get 1-10

Not a great experience, item bought in Victoria delivering to qld west of brisbane picked up on the 18th nov for delivery by 21st going by what direct freight tells me on their website. Website says they scan it every step of the way, 20th comes and no updates on the scan, call at 545pm and find out it hasn't been picked up because the company i bought from hasnt given it to direct freight apparently so I contact company I bought from and they said it has been given to them and they just probably didnt scan it and are just saying it wasnt collected. 6am on the 21st it scans in brisbane. 445 comes around and not delivered so I call again and they say if its travelling interstate they dont scan it and if its not scanned in the city you live in its not getting delivered. When queried why their website says they scan every stop of they way but if its going interstate it doesnt get scanned isn't that going against what they advertise i was then hung up on. Its now the 24th and the package has actually gotten further away and is now 2hrs North of brisbane and I live west of brisbane. Looks like im not getting my item any time soon

Absolutely abysmal service. One of the WORST carriers in the indsutry.

We use Direct Freight Express in our business to send orders to our customers, and to me its really fast, reliable and good.

Yes the customer service could be improved, but this is logitics, its never that easy to keep everyone informed all the time.

they often keep their expected delivery days for long deliverys to Perth, yes sometimes it 1 day extra. But hey Sydny to Perth, 1 day extra - must be expected

Once again my heart sank when I saw this company was being used to deliver - they don’t communicate, deflect and the customer service was abysmal no solutions no support just procedures read over and over again. I suggest that you work with your partners and get communication sorted - this is not good enough.

My parcel was delivered when I was told it would be, the driver from Stanthorpe Parcel Service subby to Direct Freight was very pleasant and we had a good chat. Funny thing was that I was reading all the negative reviews thinking about am I going to get my parcel on time when it showed up.I live 23kms from town so I have no complaints about direct Freight

What a disaster - My shipment was firstly delayed by a day, then today it gets loaded onto the incorrect truck for delivery! really poor services and management of my shipment!!

-1000 stars. No means to contact them. Their website is useless. Looks like a fake company.

Rude and unhelpful customer service, i would never use them again

Ordered 4 rims and tyres it got sent as one order and not to be separated but no not this courier company only 1 rim and tyre turned up and others have gone somewhere else. The delivery driver was just a smartass said not his problem and the rest will turn up when ever no signature no nothing. Rang the company they didn't know and then send 3 were misplaced and should turn up tomorrow. This is the second time I have been stuffed around by this company and they don't even inform you of delivery they will.dump and run. Horrible company don't use them don't recommend them it's service like this we don't need and our property mishandled and split up because they don't know what they are doing. No apology or anything but they take the money fast.