Direct Interactions Reviews 38

In the last 6 months we have been paid late no less than 4 times. I really feel like it has been more. I am submitting this through a friends account bc I do not want to be fired, but stay far away from this company

someone i know was very excited to work for this company . seeing that this would be their first ever WFH job . she went out brought a new laptop, headset, port box/cable for ethernet connection , brand new desk and chair for this job specifically . she was under the impression that this company was felon friendly which is why she applied . completed all paperwork , attended orientation and did 2 days of training , for them to reach out via email to resend the job offer . i think its overly depressing for a job to make someone go through the entire process to then rip it away from them w/o getting a chance to showcase their work ethic . what happened to giving people a chance . Things like this is why people have no hope . i believe no one should be getting the job before backgrounds are complete but lessoned learned . great job DI ... GREAT JOB !

Working at Direct Interactions has changed my life. As a caregiver, having flexible scheduling opportunities is key. I was drawn to this company because of its mission to provide employment opportunities for people with disabilities. I stayed because they gave me an opportunity to shine and gave me a chance to showcase my skills. The work has been both challenging and rewarding. I would recommend Direct Interactions to anyone who is dedicated to customer service, has mad skills, and is just looking for a better career and a chance to prove that you are more than what others have made you believe.

Love working with DI. These people are *real.* They are compassionate, in touch, and very generous with time and experience.

Training is great ! The staff are always upbeat and positive, and a message away if you ever need help.

I had to call unemployment to verify they had all my documents yesterday. The portal was not working properly for me to upload what I needed to upload.
Ms. Camelia, ID# 2118 was so wonderful. She was patient and spoke clearly and walked me through everything, while double checking to make sure I had all documents needed to move forward in the process. I’ve had to call a couple times, and people can be very short. Not Camelia, thank you for not rushing and making the experience a smooth one, not cringy

I spoke with Lisa Zaidle and she was excellent with knowledge and patience in helping me to reset my PIN number for unemployment services to enable me to continue doing my weekly activities and collect my weekly pay!

I talked to Alicia and she was very dedicated and determined to help me. I really appreciate her help and getting me through a hard time. Thank you

To Julie M,

I am so grateful for your patience and the information gained from you. This is my first time having to deal with something of this nature and it’s very frustrating when one is ignorant to all the rules and regulations. Again I thank you so much for helping me get to get through this process with a little more faith.

I spoke with Jacob - 18154. I have never met someone with so much empathy for another person. I filled out paperwork on 3 occasions and it didn't go though on the website portal. Although, I was told that everything was completed much earlier in the week. Last Saturday I received a letter stating questions were unanswered and my deadline was Tuesday.I spent the weekend re-answering them on the website portal. I emailed, and faxed them over. Called on Monday to make sure they came through somethings did but not all. Jacob patiently went through everything - what was missing he took the time to hand write the pages while I explained. He spent 1hr and 15min with me. His patience calmed me. I never felt rushed during the entire time with him. He truly care about people don't miss deadlines because it will cause a delay in benefits. Jacob you are a honest and hard working employee. It's employees like you that gives companies high ratings overall. I will never forget you!!! I hope when I call the office you answer every-time. It would be comforting to know that my questions will be taken care of.

I appreciate all that you done for me Jacob.

I chatted with Kristy D. (4782) today. She was enjoyable to speak with and answered and assisted with all my questions. It is great to have a friendly helpful voice on the other end.

Kristy D. is the best!

Great customer service from Chris (S) 18511 He was so helpful & knowledgeable about my unemployment benefits that, I have been waiting on forlast10 weeks, just very great full there is good working people out there they care about others!! This world needs more of this great individual in it! Thanks again, Tracy

Dan 1500 from Ohio unemployment was awesome ,polite, and very informative.

I spoke with a Ms Danielle Ayers (from North Carolina) this morning in regards to unemployment assistance being put on hold. To my surprise after waiting nearly a half our to speak with someone,my call was disconnected.Ms Ayers not only called ME back,but she did it TWICE! Her attitude was great end her customer service was above and beyond.

I spoke with a lady named Janet W she had wonderful customer service didn’t make me feel uncomfortable at all got me through my experience quickly and very nicely

I spoke with Donna from Ohio Unemployment on April 28. I had a unemployment claim from the 20th of March for 2 weeks I was laid off. As of the 28th of April I still had not received any payment. I had called several times to see what the issue was and Donna was the only one to take time with me to get it straightened out. Donna was very patience, polite, and she really cared about giving me the help in making sure things were made right. It's people like Donna who are a asset to the company. Thank goodness I was the lucky one to get her when I called. She is wonderful in customer service and really cares about people. Many thanks to Donna.

I spoke with agent Brenda Mack today with the Ohio department of unemployment ... she was the best of the best in this ordeal for me she went through my claim and told me exactly what was going on like no other agents had done !! She is 1 of a kind and they are so lucky to have her as an employee !!!

On 4/12/21 at approximately 2pm, I called about some ongoing issues I have been having with unemployment in ohio. The agent who answered my call was Rachel ID: 17636. She was awesome!! She listened to me, she was SO helpful, she was the sweetest lady. She figured out what the issue was, and took Immediate action to fix it. She was just so pleasant to talk to, I almost didn't want to hang up. She just made my whole day better!

I spoke with Rusti yesterday and she was a very sweet person who helped me as best as she could I then spoke with Cliff today and he was also very sweet and explained to me what needed to be done! I have had nothing but great experiences with all the agents I have spoke with since day one thank you for all you have done!

I spoke with Jessi (employee #1282) today.l She is employed with Ohio Unemployment. I have never had a nicer experience with an employee. She listened patiently and helped me immensely with my problem. Everyone should take a lesson from her on how to deal with people, especially elderly, to make them feel important and comfortable.