Not a great experience
Not a great experience, I would go elsewhere.
I had heard good things about Direct Mortgage Centre so had very high hopes, however despite their website assuring you that their "Number 1 priority is you the user" this couldn't be further from the truth.
In my opinion the advice given was questionable at best, but worse than that is the slow responses and not returning our calls. The least you can expect is someone to phone you back when they promise to.
All round a very frustrating and disappointing experience, we went somewhere else in the end.
Update 1:
No, I am definitely talking about the correct Direct Mortgage Centre. The website has the same logo as the one you're using here!
Good try, but I see your website text has now been changed since I made my review, but anyone wishing to Google it can see the cached version. Where it stated:
"Our #1 priority is you, the user. Mortgage advice from your bank, building society will be limited to just the mortgages they sell and their criteria whilst advice from an Estate Agent may be restricted to small panel of lenders."
I literally have screenshots of both versions on your website before and after you changed it.
What an extremely underhand tactic and another massive red flag to anyone reading this!
Update 2:
Of course nobody has ever heard of me!
Just like "we would NEVER describe our customers as users on our website" (I see you have now removed that part of your reply after you've been caught out).
My review stands and you guys have made yourselves look very silly and underhand here. Not the kind of people I'd want to entrust with my mortgage!
Reply from Direct Mortgage Centre
PLEASE READ THIS SAM - We have not used this brand for over 2 years and we our brokers and staff do not send emails from this domain, nor have they for over 2 years.
NO ONE HAS DEALT WITH YOU, THIS IS A FAKE REVIEW. Send the details to prove otherwise. The name of the broker you dealt with and the date you dealt with them. Just send them via the website's contact us form. It's that easy. all being well, I'll change this reply and offer you an apology. Why wouldn't you do that??????????????????????
Hi Sam, We are a small company and none of the 4 Advisers here has had any dealings with you or anyone else called Sam with the surname begining with S.
EDIT - Sam, no one in this firm has ever worked with you. There is no one in the database with your name.
If you can provide the details of the broker you spoke with, the name of the person who told you good things about us (so we can check we have actually spoken with them), the date you spoke with the broker and an email from them, I'll remove these comments and accept your 1 star review but right now it just doesn't seem like this is a real review. You can send these details via the contact us page on our webiste
As for the website wording, we are glad you have brought this to our attention, we hadn't updated this website in such a long time so did this morning. Thank you for this.
