Directski.com Reviews 369

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, both during the booking process and in the resort. People frequently highlight the seamless organization of their holidays, from flights and transfers to accommodation and ski equipment, noting that everything went smoothly and efficiently. Many consumers appreciate the stress-free nature of their trips, with all details expertly handled, allowing them to fully enjoy their skiing experience. The booking process is often described as straightforward and easy, with prompt communication and a user-friendly online platform. Reviewers also commend the excellent locations of the hotels and resorts, as well as the high quality of the services provided. While a small group of people experienced minor hiccups with transfers, the general sentiment was that the company went above and beyond to ensure a positive and memorable holiday.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Customers had positive experiences with service, noting that everything went smoothly from start to finish.... See more

Holidays

Clients share positive opinions on holidays, with many reviewers highlighting the excellent organization and... See more

Booking process

Consumers find the booking process to be positive. Many reviewers highlight the ease and straightforwardness... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the stunning and breathtaking... See more

Based on these reviews

Rated 5 out of 5 stars

Nodlaig was very helpful in planning stages and responded quickly to queries. Bus transfer and info all good. Communication good on way home when flights were affected by weather. We had little need f... See more

Company replied

Rated 5 out of 5 stars

Third year travelling to Andorra with Directski. Very easy website to book and pay for flights, hotel and ski packs. Saved a lot by booking well in advance. Directski Reps are very helpful in t... See more

Company replied

Rated 5 out of 5 stars

It’s just wonderful to go skiing and have everything done for you, no stress with transfers or hotels. We had an amazing holiday with the family. Hotel was fantastic, we have been there several time... See more

Company replied

Rated 5 out of 5 stars

Travelled with Directski to Zell am See in Austria. Everything went exceptionally well. Through Dublin Airport in 15 minutes including check in and security. Flight and transfers on time. Excell... See more

Company replied


Company details

  1. Ski holidays

About Directski.com

Written by the company

Directski.com was founded in early 2000 by two Irish entrepreneurs and ski enthusiasts who had a vision to create the world’s first online ski holiday company.

Our ethos was, and still is to this day, to provide a simple, low cost way to book your ski holiday online, without the need for expensive brochures and high street shops.

Directski.com has always been a champion for making great ski holidays affordable for all.


Contact info

4.8

Excellent

TrustScore 5 out of 5

369 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Expectations dashed at Hotel Neue Post Zell am Sea

After three years with no holiday to the slopes due to COVID we were really looking forward to our stay at Hotel Neue Post, Zell am Sea. However our expectations were dashed at dinner on our first night when we were served ‘braised beef’ which was so tough it could neither be cut, chewed or eaten! There was no choice of main course - just one main or vegetarian. The dessert left much to be desired, again no choice, take it or leave it. No one seemed to be familiar with the phrase - it’s all in the presentation. After a week of really poor meals I feel justified in writing - Neue Post hotel does not warrant 4 stars. The meals were in no way adequate for skiers after an arduous day on the slopes!

28 January 2024
Directski.com logo

Reply from Directski.com

I'm so sorry to hear that you didn't enjoy the food at the Neue Post. We will be in touch with you shortly to discuss your experience in more detail.

Kind regards,

Laura
Customer Experience Director

Rated 5 out of 5 stars

chicks on sticks ski holiday .

A very good holiday from start to finish. Excellent travel, accommodation first class, convenience to ski hire, apre ski, all within 50 metres from hotel. Staff at hotel lovely, pleasant and helpful. However would have been nice to meet our ski rep once face to face. All contact was by text.

23 January 2024
Directski.com logo

Reply from Directski.com

Thanks for your feedback and comments. Our resort team are very happy to come and meet you when requested. Pleased to hear you enjoyed your holiday overall.

Kind regards,
Laura

Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service from the start of the booking process to the Rep dropping us off at the Airport. We felt very well taken care of!

15 January 2024
Directski.com logo

Reply from Directski.com

That's lovely to hear, thanks so much for giving us your feedback.

Rated 5 out of 5 stars

Superb Company and Great Value for Money

Fantastic experience, particularly for newbie skiers. Great value for money too and really friendly and helpful staff. Recommend hugely.

22 January 2024
Directski.com logo

Reply from Directski.com

Thank you so much for your feedback, delighted to hear you enjoyed your first ski holiday with us!

Laura

Rated 5 out of 5 stars

Seamless airport experience- no delays…

Seamless airport experience- no delays or long queues.
Ski instructor was amazing - Jackie is her name
Hotel Tyrol excellent especially wrt food & spa

14 January 2024
Directski.com logo

Reply from Directski.com

The Hotel Tyrol is a super spot. Delighted to hear you enjoyed your holiday with us.

Laura

Rated 5 out of 5 stars

Mayrhofen Trip.⛷️

Mayrhofen Trip.

DirectSki are always so helpful from start to finish. Flights and transportation were as per schedule.
Accommodation was clean with a nice breakfast. Resort manager was at hand when needed.

Tip: use the locker’s at the top of the pennkan bahn to store equipment. ⛷️

21 January 2024
Directski.com logo

Reply from Directski.com

Delighted to hear you enjoyed your holiday! Thanks for the lovely feedback.

Laura

Rated 5 out of 5 stars

Very well organised trip & we felt very…

Very well organised trip & we felt very well supported by our rep. Good accomodation & very easy easy transfers.

8 January 2024
Directski.com logo

Reply from Directski.com

So happy you enjoyed your holiday with us in Zell am See!
Kind regards,
Tiffany

Rated 5 out of 5 stars

Never a issue really helpful

Never a issue really helpful. Value for money too. Reps are very helpful to.

15 January 2024
Directski.com logo

Reply from Directski.com

Thank you Tom!
I will pass your praise to Jordie and Lynsey :)
Kind regards,
Tiffany

Rated 4 out of 5 stars

Overall it was a great holiday

Overall it was a great holiday, good hotel and reasonably priced. Our bus transfers were slow and slightly confused both ways, otherwise our holiday was excellent, we would be happy to repeat it.

15 January 2024
Directski.com logo

Reply from Directski.com

Thanks for your feedback, sorry to hear transfers were not as expected. Glad to hear the holiday well well otherwise.

Rated 5 out of 5 stars

Well organised, reliable company.

Well organised. Good coach transfers. Excellent resort manager. Excellent hotel.

15 January 2024
Directski.com logo

Reply from Directski.com

Thank you for your review! I will make sure Olivia receives your praise :)
Kind regards,
Tiffany

Rated 5 out of 5 stars

We love directski

We love directski - used Topflight before - but the online version is terrific for browsing resorts and hotels. The staff are really knowledgeable and are on hand for anything you need.

14 January 2024
Directski.com logo

Reply from Directski.com

Thank you for your review!
Our in-house Technology Team will be happy that you were impressed with your booking experience on Directski.com. You can imagine that a lot of work goes into our online platforms.
It is wonderful to see that you enjoyed both booking your holiday as well as holidaying in Zell am See. We hope to have you back!
Kind regards,
Tiffany

Rated 5 out of 5 stars

Excellent website

Excellent website - very informative and clear and very user friendly

4 January 2024
Directski.com logo

Reply from Directski.com

Thanks Patricia.
Our Technology Team will be delighted to know how pleased you were with the online booking process. Here's wishing you a fabulous holiday in Austria!
Kind regards,
Tiffany

Rated 5 out of 5 stars

Does what is says on the tin...

Does what is says on the tin! Used several times. Never any major hassles. Back for more. Expect to be back again in the future.

11 January 2024
Directski.com logo

Reply from Directski.com

Dear Paul,
Thank you for your lovely review.
Wishing you a wonderful upcoming holiday!
Kind regards,
Tiffany

Rated 4 out of 5 stars

Great service from Directski

Great service from Directski, and especially Jon the Rep/Resort Manager, at Directski, for Arinsal.
Jon was always available, very helpful, and consistently there to help make the holiday as great an experience as possible. No question was ever too much trouble and he made sure we were looked after, whether with the Hotel, the Ski School, or just general information on the Resort. Thanks Jon.

11 January 2024
Directski.com logo

Reply from Directski.com

Thank you for this glowing review, Alan!
We are delighted to see how much you enjoyed your holiday in Arinsal and will happily pass your kind words to Jon.
Kind regards,
Tiffany

Rated 5 out of 5 stars

Good weather good facilities good…

Good weather good facilities good accomodation good organisation excellent resort manager Guiseppe

8 January 2024
Directski.com logo

Reply from Directski.com

Thank you Donal!
We will make sure your compliments reach Giuseppe and are so happy that you enjoyed your holiday in Italy!
Kind regards,
Tiffany

Rated 5 out of 5 stars

All good

All good no problems

18 December 2023
Directski.com logo

Reply from Directski.com

Thank you, John.
We are very much looking forward to welcoming you to Austria!
Kind regards,
Tiffany

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look