Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed new sunglasses as I had lost mine. Went into Shirley direct specs, can park outside 👍 Met Gary who showed me a pair of glasses after I explained I wanted something different and big. I ab... See more
Company replied
Called in as a bit of an emergency as frames bought from another supplier a while back broke. Superb customer service from Gary at Shirley branch in the Midlands, who spent a good half hour trying to... See more
Excellent service by friendly, helpful staff. Super quick turnaround and superb value for money. My puppy has taken a liking to chewing my glasses, so have had several pairs over the past few months,... See more
Company details
Information provided by various external sources
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Contact info
United Kingdom
- sales@directspecs.co.uk
- www.directspecs.co.uk
4.9
Excellent
448 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very quick easy process to order…
Very quick easy process to order glasses. Delivery was very prompt. Good quality product for the price. Very pleased with my purchase.
6 October 2023
Reply from Direct Specs
Thank you for your positive review of our online service!
Helpful
The guys at the Stafford branch were really informative and very helpful, nothing was to much trouble, well done fellas.
4 October 2023
Reply from Direct Specs
Thanks, Colin! Your kind review has been passed on to Ash and his team at our Stafford branch who really appreciate your recommendation.
Budget price, high quality
I was finally told I needed varifocals and wanted to keep a favourite frame, so shopped around for the best value for reglazing. The price difference between others and Direct Specs was significant, but, having received them today (7 October 2023), it doesn't feel like the cheapest option at all. Great communication throughout really helped, too, so I knew when my order had left the lab and roughly when to expect it.
4 October 2023
Reply from Direct Specs
Hi, Paul. Thanks for your kind review of our online re-glazing service. We've really pleased to hear you're happy with our pricing and service and look forward to receiving future orders from you!
Reply from Direct Specs
Thanks for your review Nicholas, we're glad you're happy with your recent purchase.
very good value for money and efficient
20 September 2023
Reply from Direct Specs
Thanks for your kind review, Peter. We are pleased to hear you had a positive experience of our online service!
Set up for prescription lenses was easy…
Set up for prescription lenses was easy to do. Arrived sooner than I thought and very competitively priced. Will be ordering another pair soon.
5 September 2023
Reply from Direct Specs
Hi Mukesh. Thanks for your kind review, we look forward to your next order!
5 stars all the way...super easy-going…
5 stars all the way...super easy-going service
5 September 2023
Reply from Direct Specs
Hi Tracy, thanks for your kind review and for your patience in fixing the issues experienced with your order.
Glasses arrived fitted perfectly
Glasses arrived fitted perfectly, look good as in the photos on line I can see perfectly really really happy with them.
Thank you
3 September 2023
Reply from Direct Specs
Hi Sarah. Thanks for your positive review of our online service, it's great to hear you like your new glasses!
I was anxious about ordering on line…
I was anxious about ordering on line but it was a real pleasure. The glasses are real well made and I couldn't be more pleased.
15 August 2023
Reply from Direct Specs
Hi Sheila. Thanks for your kind review. We're glad you had a positive first experience of using our online service and look forward to future orders!
You wmade a mistake on my order but…
You made a mistake on my order but corrected it to my satisfaction
14 August 2023
Reply from Direct Specs
Thank you for your review, Thomas. Glad we were able to find a favourable solution.
Forget the high street & trust Direct Specs
Choice, value and excellent customer service. Regardless of the bottom of the range prices or top of the range the service is the same. I’ve used Walsall branch and the manager there is wonderful. Please give them a try!
21 August 2023
Unprompted review
Reply from Direct Specs
Hi Ryan, thanks for your review. Your kind words have been passed on to Clare at our Walsall branch. We hope to see you again soon!
Reply from Direct Specs
Hi, Terry. Thanks for your kind review of our Cannock branch!
So easy to order online and great…
So easy to order online and great service. Long distance glasses delivered within a week of ordering. Highly recommend!
7 August 2023
Reply from Direct Specs
Hi Caron, great to hear your glasses are just as you hoped and that you had a positive experience of our online service.
Easy to use website great price and…
Easy to use website great price and quick delivery. Would recommend
7 August 2023
Reply from Direct Specs
Hi Shirley, great to hear you've had a positive experience of our online service!
Reply from Direct Specs
Thanks for your kind review, Jan!
Bought my specs from Shirley branch
Bought my specs from Shirley branch, good quality, great price, and taken care of by Gary who was helpful and attentive.Well done Direct Specs.
9 August 2023
Unprompted review
Reply from Direct Specs
Hi William. Thanks for your kind review, your comments have been passed on to Gary and the team at our Shirley branch, who look forward to seeing you again soon!
Direct specs, just great!
Easy ordering system, thorough description of process. Specs fit very well and vision perfect, as good as glasses which cost very much more.
1 August 2023
Reply from Direct Specs
Hi Elaine. Thanks for your kind review, we're glad to hear your specs are just as you expected!
My problem solved!
My frame got broken and a lens fell out. I took it in to Direct Specs and they were very helpful. With the minimum of fuss, the frame was replaced. The male member of staff, who was most understanding, ensured I left with everything back to normal.
2 August 2023
Unprompted review
Reply from Direct Specs
Thanks Roger, the great team at our Shirley branch are always there to help!
Called in today after breaking my…
Called in today after breaking my frame, and the lady in store sorted them out for me, also ordered a new pair at great value, sometimes it's not always about prices, when you get excellent service.
29 July 2023
Unprompted review
Reply from Direct Specs
Hi Michael. Thanks for your review, really please that you've enjoyed the service provided in our Cannock branch, and we look forward to welcoming you again soon!
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