Direct Specs Reviews 440

First time I have used Direct Specs having previously used other online stores. I was a little skeptical that the low prices might be reflected in the quality but I have to say the frame and lense quality - not to mention the customer service - is first class. My initial online order wasn't quite right for me. No problem - I was able to swap the frames for a smaller pair and DS re-sized the varifocal lenses to fit. The turnaround was just 4 days from me sending the glasses back and the new pair being delivered to me. Simon's customer service was outstanding with regular emails to keep me updated. The frame quality is easily as good if not better than the well-known competition. I'll be using - and recommending - Direct Specs again, no question.

Great customer service Went in on the off chance to have my channel sunglasses tightened. I didn’t buy my glasses from here, but they still repaired them. Very friendly staff and only charged me minimum amount. Would definitely recommend them and wouldn’t hesitate to use them again

I search for a local outlet to get new prescription glasses for reading. I was very impressed. The gentleman who served me was friendly and very professional. I chose the frames I wanted and ordered two pairs, I can't read for long without reading glasses. The whole visit took less than 20minutes. I am very happy with the cost and I was told to expect my new specs later this week! Excellent!

I have been using Direct Specs for many years. The customer service is consistently marvellous with a great range of frames and lenses at extremely competitive prices. I was quoted £270 at another well known opticians. Direct Specs talked me through my available options for lenses and I bought some specs, lenses included for £60. As a pensioner, with only my state pension, this is an absolutely fantastic service.

I had a serious problems with a pair of specs & took them back to where I bought them & was told that they couldn't be repaired but then someone told me to try Direct Specs so I took them there & I give them 11 out 10 for the repair that they did so I took a second pair & they repaired them as well all in the space of one week with a TOTAL charge of £27 BRILLIANT FIRM & STAFF

The customer service by Clare at walsall is the best experience l have ever had,her knowledge and patience was excellent, with lots of good advise given.l had two pairs of glasses which came veŕy quickly so l was really pleased with that.Thanks Clare l will definitely use Direct Specs again. From Rita king.

Fantastic customer service from Gary, a credit to the company and brilliant value for money, highly recommended, wouldn't go anywhere else now.

Fantastic service, great prices. Very pleased 😀

Ordered my first pair on Thursday evening already received my order! Glasses are perfect! Great service really fast delivery! Happy customer would definitely recommend!

I have just ordered my first pair of varifocal glasses from Direct Specs.
The lady was very helpful and took time to help me choose the right pair & explained about the different types of varifocal lenses & anti glare coatings.
I have used Direct Specs for many years now and will continue to do so.
There is always a good choice of frames & the service is always excellent. Service with a smile.

Unfortunately, and even after highlighting that I need a prism in my prescription (which was on the uploaded prescription) my spectacles did not have the required prism. After contacting them they rectified the situation promptly. So happy now.

It sounds really corny what I'm going to say, but I can't praise Clare in the Walsall branch enough.
She is friendly, concise with information and ultra helpful.
The pricing was amazing, and the spectacles arrived way ahead of time.
I am very quick to moan about service, but now I need to go the other way and give praise where it's due.
I'll definitely be back to see Clare when I need another pair.

Gary was ever so helpful.
Had broken my glasses and he sorted out another pair.

Very polite, engaging and helpful.

Thank you Gary.

Great little shop

Popped into my local Cannock branch and found the service great as always. It was James this time who was so helpful and accommodating. Thanks James and well done.

They have gone above and beyond to help on more than one occasion. I was told by other opticians that my glasses couldn’t be repaired but they perceived and got the done. Great work! I would highly recommend them.

Fantastic service. Ordered Monday afternoon and arrived Wednesday morning. Ordered reading glasses and attached my prescription £14.95. Perfect.

Gary is very experienced and always makes time for you with his relaxed manner while delivering the highest quality level

Awful, I ordered online, uploaded my prescription but when I received them the frames were fine but the lenses, completely wrong. I sent them back at my expense after being promised they would refund the postage. The second pair were even worse than the first and I never got a refund for the postage. I have no idea how they could mess up two pairs of glasses so much and also not have the integrity to refund the return of the first pair. Don't bother with them.

Matthew and Gary in Shirley very helpful in sorting out some prescription sunglasses for me

I needed a new frame for my glasses, that I bought from elsewhere. One of the arms had broken and my optician said I would need to buy the same frame again. I googled Direct Specs as I had visited the shop when it first opened many years as ago. I arrived without an appointment and was welcomed by the member staff who was at the desk. He assured me that the company could find a frame for my lenses. Gary, was charged with continuing the search for a frame and he was determined to find one. After, checking through a select range of frames, using his extensive knowledge and experience of working with glasses,- he found the perfect one. This company is amazing. Their frames are reasonably priced. Fantastic custom Direct Specs I highly recommend you and will use you again Thanks again.