Wanted an alternative set of flavoured syrups without the compromise but all the goodness. I came across this company and the layout of the website meant looking for what I wanted easy, flexible... See more
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Review summary
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Went online to review thier products, I was specifically looking for salted caramel syrups. Identified what I was looking for and also another one I wanted to try. They are a good price and free shipp... See more
The initial delivery was late and turned up damaged and one of the 2 items was wrong. The damage and late delivery was down to DPD incompetence. Nikki in customer service went above and beyond trying... See more
Replacing an incorrect order without any problems was very impressive, no request for a return of the incorrect item. What I received as a replacement was also wrong however it was closer to the produ... See more
Company replied
Company details
- #5 of 9 best companies in Wholesale Food Store
- #20 of 47 best companies in Catering food and drink supplier
- #27 of 56 best companies in Coffee store
- #26 of 48 best companies in Coffee wholesaler
Written by the company
Discount Cream is a catering supplies business specialising in pressurised gases used in catering such as N2O Cream Chargers, N2 Nitro Canisters and CO2 Cartridges! We also carry a variety of lines for the catering and hospitality businesses around the UK: from Flavouring Syrups, such as Monin and Sweetbird to Lavazza Coffee and Cadburys Hot Chocolate. Our goal is to be your one-stop-shop for all catering supplies! We have one of the latest dispatch times in the catering supplies industry - meaning you can order up to 4pm (Monday-Friday) to receive Next Day Delivery!
Contact info
South Caldeen Road, ML5 4EG, Coatbridge, United Kingdom
- 01143 215050
- support@discountcream.co.uk
- www.discountcream.co.uk
4.7
Excellent
503 reviews
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This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
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Perfect canisters and service
Has good products (especially the CO2 canisters in the right size for my Drinkworks cocktail machine!), and they are dispatched quickly.
29 December 2025
The quality and packaging were…
The quality and packaging were excellent, but the shipping time was too long.
2 January 2026
You did what it said on the tin
2 January 2026
Delivery was quick and products were…
Delivery was quick and products were safe on delivery.
Love this hot drink so I will be ordering more.
15 December 2025
It Might be settled, so will need a shake or a stir
I only bought this to make a Pina Colada.
Things to know :- This product can settle, So doing what id id, ie put it in the fridge first.. Not a smart move.
Best to open the tin, give it a stir / Whisk,,, Then put it in the fridge, if required
Also a Handy ingredient for many Asian recipies
29 December 2025
Faulty Product and Late Delivey
Faulty Product was reported and no replacement offered and the product was not delivered on time with the company using the excuse that they were not open on 30/31st December - Yet I made my order on their website on the 30th December so they were open for orders to made and 31st is a business day so there was no reason for me to expect a delayed delivery. Had no major problem with either of these Issues mentioned as these things happened but did have a problem with their customer service telling me they were closed literally on the day that I made my order and that deliveries were likely to be delayed over the holidays - Which considering the 31st December is not a holiday I did not find that to be an acceptable response - In response to this they have said they were clear about their delivery times but they were not because I did not see anything about deliveries being delayed otherwise I would not have the order once again customer service making claims that are not true is what is frustrating me not what actually happened. Please accept there was no obvious place where you clearly stated that delivery times stated were not going to achieved over that period.
11 December 2025
Reply from Discount Cream
Hi Alex. Thank you for your feedback. Like most companies we can't close our website. Our customers are welcome to place their orders as normal. What we did provide on our delivery page was full details on when you placed your order to when your order was likely to be delivered. At no point did we say these were bank holidays but days our company closed for the festive period.
With regards to your faulty item, we asked for evidence so we could rectify this for you but you had disposed of the item without giving us the chance to investigate the issue.
Sincere apologies that we have not provided the expected service but we have tried to be as clear as we could with regards to days off during Christmas and New Year.
Prompt delivery and very reasonable
Arrived amazingly quickly. Ordered a few days before Xmas and arrived within 24 hours. The process of uploading documents to verify I was over 18 was very quick and easy too.
Only one downside is that the box within the packaging was open and a couple of the canisters were rattling around in the packaging. All were fine though. The price also was very reasonable even with postage. Would definitely use again.
23 December 2025
Quick delivery 5*
8 December 2025
Quick delivery
4 December 2025
The monin coffee syrups are fantastic…
The monin coffee syrups are fantastic and the price low,also fast delivery,what more can a woman want.
23 June 2025
Syrup is even better than I hoped
Syrup is even better than I hoped, really pleased. Very safely packaged and delivered in good condiyion.
5 December 2025
Quick order prep and delivery
Quick order prep and delivery. Well priced quality products. Would recommend to others.
15 December 2025
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