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See what reviewers are saying

Rated 3 out of 5 stars

Great value even if it played badly. We got the violin, plus bow, shoulder rest, rosin and a protective hard case. The sound quality is thinner compared to the hired ones we've had (but my son is a r... See more

Company replied

Rated 2 out of 5 stars

I purchased basic classical guitar strings with free delivery (3 to 5 days). After waiting several days, I received an email saying my item was now not in stock. Several days passed and I was told t... See more

Company replied

Rated 1 out of 5 stars

Bought a Left handed Eukelele for my daughter. We were so disappointed when it arrived. The quality was poor. It won't even stay in tune for longer than 15 minutes. We have a RH Euke which was bought... See more

Company replied

Rated 5 out of 5 stars

Excellent buy & service all round. Customer Service were helpful with queries (I initially wanted a more expensive item which was out of stock till late December - cutting it a bit fine for a Christm... See more

Company details

  1. Musical instrument shop
  2. Music shop

Written by the company

DJM Music is one of the UK's largest Musical Instrument Shops with a huge range of products for sale. We have a great selection of Guitars, Drums, Percussion, and much much more! Visit our online retail store now and buy in confidence!


Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Updated: Refund finally received

Ordered a left handed ukulele for my son's birthday which did not arrive even after 10 days. Contacted DJM who said they would reissue a replacement - waited a week - and again the ukulele did not arrive.

DJM promised a refund on the 21st February - which has still not been paid over 2 weeks later!

NOT HAPPY.

Got a response today (15.3.19) and refund finally paid.

12 March 2019
Unprompted review
DJM Music Ltd logo

Reply from DJM Music Ltd

Dear Mrs Symonds

Thank you for your message

We are sorry you had a bad experience with your purchase

We will be in contact shortly to find out what has happened with you order

Kind Regards

DJM Music Ltd

Rated 5 out of 5 stars

Great

Great. My daughter loves her new guitar

5 February 2019
Unprompted review
Rated 4 out of 5 stars

Bought 3 ukuleles

Bought 3 ukuleles, 2 were fine but one was unplayable due to a terriblely high action, they were all for children so very difficult to press the string down on the fretboard.
I ordered a replacement from DJM which was fine.
The issue I have is I had to pay £6.05 postage to return the defective one.
It is not my fault the returned one was no good,Obviously quality control problems with DJM
NOT HAPPY
DJM have contacted me and as the ukulele was faulty agreed to refund the postage,
NOW HAPPY

24 January 2019
Unprompted review
DJM Music Ltd logo

Reply from DJM Music Ltd

Thank you for your review on Trustpilot

We are sorry to hear the problem you had with one of your ukuleles

We will be in contact today to look into this issue

Kind Regards

DJM Music Ltd

Rated 5 out of 5 stars

Very profesional service.

Item I ordered was'nt in stock. I was informed quickly by Email of the next available shipping which was only a few days and it arrived within the week. A good service I would be happy to use again.

18 January 2019
Unprompted review
Rated 5 out of 5 stars

Table top music stands

Have waited to review as these were Christmas presents. Service was fast and the table top music stands are very good, sturdy, stable, angle easily adjusted. Good value for money. Thank you!

5 January 2019
Unprompted review
Rated 5 out of 5 stars

A Fairtrade Company

I ordered a Music stand as a Christmas gift, it arrived promptly and was well packed. Unfortunately the recipient had already received an identical item. I contacted DJM who very kindly offered a full refund on return of the goods irrespective of the fact that the 'returns' time window had been exceeded. I agreed to pay the return carriage cost in fairness since the original purchase was on a carriage free basis.

Will have no hesitation when placing future orders.

4 January 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Thank you for making several people's musical experience over Christmas more organised with the use of the music stands I bought from you.

10 December 2018
Unprompted review

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