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Rated 3 out of 5 stars

Great value even if it played badly. We got the violin, plus bow, shoulder rest, rosin and a protective hard case. The sound quality is thinner compared to the hired ones we've had (but my son is a r... See more

Company replied

Rated 2 out of 5 stars

I purchased basic classical guitar strings with free delivery (3 to 5 days). After waiting several days, I received an email saying my item was now not in stock. Several days passed and I was told t... See more

Company replied

Rated 1 out of 5 stars

Bought a Left handed Eukelele for my daughter. We were so disappointed when it arrived. The quality was poor. It won't even stay in tune for longer than 15 minutes. We have a RH Euke which was bought... See more

Company replied

Rated 5 out of 5 stars

Excellent buy & service all round. Customer Service were helpful with queries (I initially wanted a more expensive item which was out of stock till late December - cutting it a bit fine for a Christm... See more

Company details

  1. Musical instrument shop
  2. Music shop

Written by the company

DJM Music is one of the UK's largest Musical Instrument Shops with a huge range of products for sale. We have a great selection of Guitars, Drums, Percussion, and much much more! Visit our online retail store now and buy in confidence!


Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fine Company

This is the first time I have bought from DJM Music and I found their personnel to be charming, helpful and flexible. I am delighted with their professionalism.

Anthony Kreppel

2 March 2022
Unprompted review
Rated 1 out of 5 stars

Acoustic guitar case too small.

25 February 2022
Unprompted review
DJM Music Ltd logo

Reply from DJM Music Ltd

Hi Ewen,

We notice that your order was for a GGB7-FAC guitar case and the internal dimensions for this are as follows:
- Upper Bout: 30cm
- Lower Bout: 40cm
- Length: 104cm
- Width: 40.5cm
- Depth: 13cm
- Weight: 0.422kg

Please could you contact us as we have no record of communication from yourself, so that we can make sure that you have received the correct item and arrange a replacement if needed.

Kind regards,
Chloe
DJM Music Ltd

Rated 5 out of 5 stars

Purple Recorder

My daughter wanted a purple recorder for her birthday and this was the nicest one I could find.
It sounds great (well, I say great, my 7 year old is still learning!)
Great little instrument, great service and quick delivery which was free!

10 February 2022
Unprompted review
Rated 5 out of 5 stars

An excellent company to deal with

An excellent company to deal with. Prompt delivery and excellent service. I had an issue with an item that I ordered and it was dealt with swiftly and effectively.
I would be happy if all companies conducted themselves in this way.

8 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Child's guitar

Bought a 1/4 size guitar for my grandson. Excellent service and rapid delivery. The guitar is very good value, reasonable tone, easy action straight fretboard and no obvious flaws. I have tuned it and played a few chords & tunes.
A good intro model for children. The natural colour guitar came with extras but (as advertised), no strap, so recommend you buy one when you order if you don't have any at home. Very satisfied customer

4 February 2022
Unprompted review
Rated 5 out of 5 stars

Amazing ukulele

Good product. Nice colour. Quality. Our daughter loves to sing at ukulele. Recommend. Quick delivery. I will buy other instruments in future.

29 January 2022
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Very good customer service. I ordered online but had to phone up to use a gift card for payment, the assistant was very helpful.
Once the order was confirmed delivery came very quickly.

7 January 2022
Unprompted review

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