We ordered a planer thicknesser from this company. We had to ring to ask some specific questions about it. The staff were extremely helpful & upon ordering, the machine arrived safely. Packed in a... See more
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Company details
- #3 of 87 best companies in Tool shop
- #2 of 11 best companies in Construction machine dealer
- #4 of 198 best companies in Garden centre
- #22 of 176 best companies in Hobby shop
- #10 of 245 best companies in Home improvement shop
- #2 of 56 best companies in Safety and work wear
Written by the company
D&M Tools are an independent family run business, located in Twickenham. Established in 1978, in 2023 we celebrated our 45th Anniversary. We pride ourselves in supplying Quality Branded Hand Tools, Power Tools and Woodworking Machinery at trade prices, for DIY Enthusiasts and Trade. Our fully trained sales staff are pleased to give you expert advice and knowledge and an after sale service you can trust. Don't miss The Tool Show, our annual show at Kempton Park Racecourse, this year on Friday 9th - Sunday 11th October '26. Full details at www.thetoolshow.com
D&M Tools Information
Written by the company

- Free UK delivery on most orders over £99*
- *Up to 25Kg max single item. 1-3 working days. Next day delivery option is available For full details of our carriage rates visit our website.
- Collect D&M Loyalty Points
- When you place an order on-line with us using your loyalty account, you'll earn Loyalty Points (shown in £) on many products*, which can be used as part or full payment on future orders.
- Expert Advice & Service
- If you would like advice on which is the product most suitable for your needs or budget, or have a question about a tool or accessory, contact us using the details below and one of our fully trained staff will be pleased to help. sales@dm-tools.co.uk tel: 020 8892 3813
- Over 10,000 lines available from our on-site stock!
- Order with confidence. We hold stocks of the majority of the items we list, stock status is shown on our website and we will notify you by email or phone if any items are not available. (You may also request to be notified when an out of stock item comes into stock.)
- 1 Hour Delivery Window for most orders*
- For the majority of our deliveries you will receive a 1 hour delivery window via email or text notification and you can change your delivery date if not convenient by text or email. * Except heavy or oversize items
- Click & Collect
- Order on-line or by phone and collect from our Twickenham Superstore (Pay on collection)
Free delivery on most orders over £99*
PLUS next day delivery available
Contact info
73-81 Heath Road, TW1 4AW, Twickenham, United Kingdom
- 020 8892 3813
- sales@dm-tools.co.uk
- www.dm-tools.co.uk

The D&M Tool Show '26
Replied to 100% of negative reviews
Typically replies within 1 week
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The Record Power Record Power PT310-HB was worth the wait...
I pondered a long time between the Record Power and the Itech planer / thicknessers and opted eventually for the RP 12" PT310-HB helical block cutter version. It is quiet, easy to use, and suitably accurate. My only gripe is that I had to pay extra for the outfeed unit, but I do understand the competitive cost pressures.
Great service and advice
Visited the store beforehand to look at lathe options and was given some good and helpful. Once ordered lathe was kept informed on delivery, which was the following day. Lathe arrived well packed and in good condition and so far very happy with my purchase. So overall very happy with the service from D&M Tools and will definitely go back when I need more equipment, etc...
Good experience as always
Good experience as always, quick delivery and easy to navigate site
great tool selection and securely…
great tool selection and securely packed, it was quick to arrive - absolutely no problems with the order at all. Will definitely be a returning customer
Fast delivery and everything good
Fast delivery and everything good. No complaints at all would recommend D&M Tools.
Nicely crafted tool for holding knives…
Nicely crafted tool for holding knives against powered wetstone wheel. It works fin. Delivery was quick and price was competitive
Great service
Excellent service from DM Tools
Excellent service from DM Tools. I’ve ordered tools and accessories for my jobs several times and the experience has always been great. Good prices, fast delivery, and the quality of the products has been spot on. Everything arrives well packaged and exactly as described. Highly recommended for anyone in the trade.
As per usual good service
Good service efficient delivery system…
Good service efficient delivery system and quality tools
Excellent customer service
Excellent customer service, I had a faulty tool and they had a replacement out to me the next day. Cannot fault these guys.
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