My father-in-law recently had an issue with his Ford Focus, where the air conditioning had stopped working. We spoke with Maria at Ford DM Keith Bradford, who was absolutely fantastic and a real c... See more
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I recently purchased a Ford Kuga from Sales Executive James Adam at D. M. Keith Ford / Changan Bradford, BD1 4SR James is an excellent person with good knowledge and even better customer and sa... See more
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I have just purchased a Mazda from DM Keith Select & could not fault the superb service that I have recieved. James A. has been professional , attentive & helpful in sorting the minor issues which h... See more
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We visited today to order our mobility car. We was greeted by Radek Tunega. Radek was very friendly and welcoming. He explained every step clearly and made sure we understood everything we needed to... See more
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Company details
Written by the company
Owned and run for 60 years, we have a reputation for friendly, personal service and great value. D. M. Keith is here for the lifetime of your motoring needs with thirteen locations across Yorkshire and Lincolnshire. Let our family look after you.
Contact info
Hunslet Road, LS10 1DY, Leeds, United Kingdom
- feedback@dmkeith.com
- www.dmkeith.com
4.0
Great
604 reviews
Replied to 86% of negative reviews
Typically replies within 48 hours
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Exceptional Customer Service
I decided to buy a new car at short notice. Sam Anderson made the sales process (which was all done from a distance) very smooth. However, they then delivered the new car for me to Lancaster before I was catching an overnight ferry. Aiden Collings went above and beyond to make this happen, finally delivering the car to my hotel at 8pm!!
27 January 2026
Unprompted review
Reply from D. M. Keith Ltd
Hi Kathleen, Thank you very much for your glowing 5-star review. We really appreciate your feedback and are pleased to hear about your excellent experience. Here at D. M. Keith Ltd, we take great pride in providing exceptional customer service and it's great to know that our team went above and beyond any of your expectations. We always strive to ensure that every aspect of the purchasing experience is smooth and detailed and your kind words reassure us that our efforts are indeed paying off. Thanks again Kathleen, we appreciate your feedback and we wish you many years of enjoyable and unforgettable adventures in your New Skoda Kodiaq.
D. M. Keith Customer Care Team (AS)
Agreed a price on a car after telling…
Agreed a price on a car after telling them heater wasn't working properly but Aimee said we will sort it! Left deposit and was told a couple of days. A week later they insisted I paid a further £500 to secure the car even though I had paid the required deposit! Massive lack of communication just kept me waiting no explanation so I told them to keep it so they sent it to auction with a £1000 problem MJ16BYL Stay clear. Manager rang me what an arrogant rude horrible person. All they are interested in is commission. Disgusting service horrible people.
8 January 2026
Unprompted review
Trevor Sheldon is the best agent ever I…
Trevor Sheldon is the best agent ever I dealt with, he is very helpful, polite and cooperative. Thank you very much
5 January 2026
Unprompted review
Reply from D. M. Keith Ltd
Thank you very much for your glowing 5-star review. We're delighted to know how pleased you were with the service you received from Trevor, you kind words mean a lot, we'll be sure to share them. Thanks again, we value and appreciate your support.
D. M. Keith Customer Care Team (AS)
No hard sale
No hard sale. Brilliant service by Kyle. Well presented and very helpfull. Kyle kept us informed at all time during sale and even followed up after sale.
1 December 2025
Unprompted review
Reply from D. M. Keith Ltd
Hi Fariborz, Thank you very much for taking the time to share your thoughts with us. We're delighted to know how pleased you were with the "Brilliant Service" you received from Kyle, we'll be sure to share your kind comments, they mean a lot. Here at D. M. Keith Ltd, we pride ourselves on providing great all-round customer service and it's nice to hear you have experienced this. Thanks again Fariborz, we appreciate your feedback, enjoy your New BYD Seal U and we look forward to providing you with the same great service in the future.
D. M. Keith Customer Care Team (AS)
Terrible experience
Terrible experience. I have never dealt with such liars. One of the managers wants sacking. If the CEO of the whole company wants to contact me it would be much appreciated.
9 December 2025
Unprompted review
Reply from D. M. Keith Ltd
Dear Marie, I am sorry to read your comments. As a family run business our customers are at the heart of everything we do. It is for this reason I would like to pass your comments onto the relevant head of business so they can investigate further and contact you direct. Can you please forward me the reasons behind your comments, your registration number and contact details to feedback@dmkeith.com
D. M. Keith Customer Care Team (AS)
Skoda Ovctavia vRS
I went along with my wife who was purchasing a new car from D M Keith in York. While we were discussing the purchase I noticed a brand new Skoda Octavia vRS Estate in the show room. I liked the look of it and sat in it, following which I was invited for a test drive in a similar car. I was hooked and although I had not gone in to buy a car myself, I ended up buying it.
The guys at D M Keith were really friendly, helpful, working out the best and affordable finance. Igor and Tyler were particularly helpful in ensuring the car was ready to collect on time and were really knowledgeable about of the running of the car. I am very pleased with the car and the help I received from the sales guys.
19 December 2025
Unprompted review
Reply from D. M. Keith Ltd
Hi Mr Greenwood Thank you very much for taking the time to share your thoughts with us. We're delighted to know how pleased you were with the all-round service you received from Igor, Tyler and the team, your kind comments mean a lot, we'll be sure to share them. Here at D. M. Keith Ltd, we pride ourselves on providing great customer service and your kind words really do reassure us that our efforts are indeed paying off. Thanks again, we value and appreciate your custom, and we wish you many miles of safe and enjoyable motoring in your New Skoda Octavia vRS. We'd also like to wish Mrs Greenwood all the very best with her New Skoda Scala.
D. M. Keith Customer Care Team (AS)
DM Keith (Kia Doncaster) go above and beyond- very impressed.
I travelled up to Doncaster to collect a car for my mother from the Kia dealership in Doncaster on Thursday 18th Dec. The guys at D M Keith were great throughout the process. Great communication, helpful, thoughtful and professional. After being collected from the railway station, we went to the dealership, did a test drive of a 2 year old approved-used Kia Stonic. After making the payments via bank transfer we needed to visit a post office to change the ownership and tax rating of the vehicle, however the post office-DVLA systems were down. We tried another post office and the systems were down nationwide and we were stuck. Lee (manager at DM Keith Doncaster) and Dan provided a courtesy car with a full tank for me to drive back to south Wales to ensure that I would get home that evening. They then arranged for the tax to be resolved the following morning and for the car to be delivered early Saturday morning, and to collect the courtesy car. The driver who brought the car down was Philip who called on the Friday to say he would be leaving early Saturday. He messaged me en route to confirm his ETA and arrived exactly as advised. The car was clean and handed over to a very happy Mum!
It's not often you're both pleasantly surprised and impressed by people dealing with problems with no panic or fuss, they just made sure I was looked after and solved a problem that was beyond their control with calm and with ease. I want to thank Dan and Lee and Philip for a great service and say well done.
18 December 2025
Unprompted review
Reply from D. M. Keith Ltd
Hi Gary, Thank you very much for your wonderful 5-star review. It's really nice to know how pleased you were with the service you received from us. Here at D M Keith Ltd, we take great pride in the all-round service we provide and it’s a delight to know we went above and beyond any of your expectations. Thanks again Gary, we value your feedback and we'll be sure to share your kind comments with Dan, Lee & Philip. We wish your Mum all the best with her new purchase, the Kia Stonic, and whilst there's distance between us, if there's anything further we can help or advise with, please don't hesitate to get back in touch.
D. M. Keith Customer Care Team (AS)
Just bought a used Seat Arona from Seat…
Just bought a used Seat Arona from Seat Grimsby.
From first enquiry to handover it has been seamless.
Fabulous phone contact and dealing with Mitchell has been great, no hard sell just a pleasant buying experience. Wouldn't hesitate to recommend them and thankyou for the lovely flower's (I thought dealers had stopped doing this now) so a lovely touch.
18 December 2025
Unprompted review
Reply from D. M. Keith Ltd
Thank you very much for taking the time to leave such a wonderful 5-star review. We're delighted to know how pleased you were with the all-round service you received from Mitchell and the team, your kind comments mean a lot, we'll be sure to share them. Thanks again, we value your feedback and we're delighted to know you wouldn't hesitate to recommend us. We hope you enjoy your Seat Arona (and the lovely flowers) and we look forward to providing you with the same great service in the future.
D. M. Keith Customer Care Team (AS)
Service department is so bad!
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D. M. Keith Škoda Leeds
Thwaite Gate, Hunslet, Leeds LS10 1DY
Skoda dealer
David grahame
266 points
16 hours ago
Abysmal treatment from D M Keith Leeds service department and Bradford
New Enyaq EV booked in (for two days) for a critical sofware update recall (their words) a new steering rack, key fobs that don't speak to the car and faulty wiper blades (again)
This vehicle was previously booked in with D M Keith Bradford but they failed to do the work because they didn't allow enough time and so it was then arranged to be done at the Leeds branch.
They've had it for two days now and I've been told it could take a further five days.
They've not managed to complete any of the work required in two full days and tbh sound like they haven't got a clue.
They keep coming up with excuses and forget what they've already said........just sounds like lies!
Tried to complain but the "make a complaint" tel number just rings out or asks you to leave a message .
D M Keith clearly don't care, if they did .......the tel number would be manned.
Sadly, I wouldn't recommend buying a Skoda from D M Keith in Leeds or Bradford because the customer service from both service departments is unbelievably bad!
16 December 2025
Unprompted review
Reply from D. M. Keith Ltd
Dear David, Thank you for taking the time to share your feedback. We’re genuinely sorry to read about your experience and the frustration caused by the delays and communication issues across both our Bradford and Leeds service departments.
We can confirm that Elliott Hackney, our Leeds Service Manager, has been in touch with you at length to fully understand your concerns and to work through the issues surrounding your vehicle. Following those conversations, Elliott is satisfied that he has taken the appropriate steps to mitigate the situation, address the outstanding matters, and restore your confidence ahead of your future visits. We recognise that the experience you described fell short of the standards we aim to provide, and your comments have been taken seriously. Feedback like this is invaluable in helping us improve our service and communication.
Thank you again for raising this with us and for giving us the opportunity to put things right.
D. M. Keith Customer Care Team (AS)
Love My Škoda from D M Keith Grimsby
I have today took delivery of a 2nd used Škoda Superb.
I had the pleasure of being looked after by Mathew G
Mathew was super professional. Very understanding of my requirements. I can’t thank Mathew and D M Keith for the service they gave me.
Ps The Škoda Superb that I bought, is Fantasic, Love It.
4 December 2025
Unprompted review
Reply from D. M. Keith Ltd
Thank you so much for taking the time to leave us a 5-star review and share your experience with us. It's really nice to hear how pleased you were with the all-round service you received from Matthew, and we're delighted to know how much you love your Skoda Superb. Here at D. M. Keith Ltd, we pride ourselves on providing great customer service and your kind words really do reassure us that our efforts are indeed paying off. Thanks again, we appreciate your feedback, and we wish you many miles of safe and enjoyable motoring in your Skoda Superb.
D. M. Keith Customer Care Team (AS)
Excellent rating for Cameron who was…
Excellent rating for Cameron who was very knowledgeable about the vehicles I was considering for purchase and the various financial options available. He was not pushy in any way and delivered a very good level of customer service.
Purchase went without any hiccups and would highly recommend.
24 November 2025
Unprompted review
Reply from D. M. Keith Ltd
Dear Anthony, Thank you very much for taking the time to share your thoughts with us. It's really nice to hear how pleased you were with the all-round service you received from Cameron. Here at D. M. Keith Ltd, we pride ourselves on providing great customer service and your kind words really do reassure us that our efforts are indeed paying off. Thanks again Anthony, we appreciate your feedback and we're delighted to know you'd highly recommend us. Enjoy your Skoda Octavia and we look forward to providing you with the same great service in the future.
D. M. Keith Customer Care Team (AS)
First Class Service
We bought our Honda Jazz from the Grimsby branch of D.M.Keith a week ago. From first enquiring about the car we received a first class service from Ashley, who answered all our queries, sent us a video of the car with clear explanation of every detail we needed to know. There was no pressure sales, just good honest salesmanship and prompt action to enable us to get the car. Before we decided on buying from D.M. Keith, we contacted other dealerships across the country and never got the service that Ashley had provided. Owen took over when we had decided to buy the car (we travelled by train from Manchester to collect it) and he kindly picked us up from the station and took us to the garage. Owen explained everything (and made a great brew!). The process was so quick and easy to finalise and we thank both Ashley and Owen for looking after us. The whole experience was so positive thanks to great customer service.
Thank you again
Janet and Chris Wilson
13 November 2025
Unprompted review
Reply from D. M. Keith Ltd
Dear Janet and Chris, Thank you so much for taking the time to share your thoughts with us and leave such a wonderful review. It's really nice to hear how pleased you were with your all-round purchasing experience, and we're delighted to know that Ashley and Owen made your whole experience positive by providing you with great customer service. Here at D M Keith Ltd, we take great pride in the all-round service we provide and your kind words really do confirm that we are on the right track. Thanks again Janet and Chris, we appreciate your feedback, enjoy your Honda Jazz and we look forward to providing you with the same great service in the future.
D. M. Keith Customer Care Team (AS)
Amazing- went above and beyond- kind
Amazing- went above and beyond- kind, polite, professional, prompt and cared. Made the whole process easy and enjoyable
18 November 2025
Unprompted review
Reply from D. M. Keith Ltd
Dear Sarah, Thank you very much for your wonderful 5-star review. It's really nice to know how pleased you were with your experience. Here at D M Keith Ltd, we take great pride in the all-round service we provide and it’s a delight to know we went above and beyond any of your expectations. Thanks again Sarah, we appreciate your feedback and we look forward to providing you with the same great service in the future.
D. M. Keith Customer Care Team (AS)
Poor Repair from Service team
I bought a used Kia car from these in December from the Leeds Dealers. Having previously bought several Kia cars from here when owned by a different company.
The car had some minor tweaks some touch up on paintwork, which after 3 trips back still remains to be done.
My main complaint it developed a strange noise when braking. Having sent it in to be checked I was told there was nothing wrong with it. It took the manager coming out to drive it to agree there was a problem.
Having booked it in to be repaired being told they would book it for a week, (September)
Having chased for updates, being told they would email me and inform what they had done what they had tried and why this was taking so long, once again they didn’t (P.C.)
So having picked up the car today, after 8 weeks, you can imagine my disappointment as I set off and upon braking the same whirring appeared.
So we are back at the beginning. Having tried to ring and get through, having left a voicemail. I am once again left waiting their response.
The communication from D.M. Keith needs a lot of working on.
Update as of 5/1/26.
We are now entering the 13th week of repair.
Since September I have had my car for a little over 1 week until it went back in on 1/12/25
17 November 2025
Unprompted review
Reply from D. M. Keith Ltd
Thank you for your feedback and I am indeed very sorry to read your comments, as a family run business our customers are at the heart of everything we do. It is for this reason; I would like to pass your comments onto the relevant head of business so they can investigate further and contact you direct.. Please could you confirm your details and forward me your registration number and preferred contact details to feedback@dmkeith.com
D. M. Keith Customer Care Team (AS)
It was a pleasure tDM keith suzuki o interact with…
It was a pleasure to interact with Martin during our dealings. The team at dmk suzuki Bradford was notably friendly and helpful throughout the process. Their welcoming attitude made the experience quite positive. We appreciate the excellent service provided by both Martin and the dealership. It's always encouraging to encounter such professional and amiable staff.
10 November 2025
Unprompted review
Reply from D. M. Keith Ltd
Dear John, Thank you very much for taking the time to share your thoughts with us. We're delighted to know how pleased you were with your overall purchasing experience, alongside the friendly and helpful service you received from Martin and the team. Here at D. M. Keith Ltd, we take great pride in the all-round service we provide and your kind words really do confirm that we are on the right track. Thanks again John, we appreciate your feedback and we wish you many miles of safe and enjoyable motoring in your Suzuki S-Cross.
D. M. Keith Customer Care Team (AS)
Outstanding customer service.
We visited today to order our mobility car. We was greeted by Radek Tunega. Radek was very friendly and welcoming. He explained every step clearly and made sure we understood everything we needed to know.
Radek had outstanding customer service. We left feeling very happy with our visit and look forward to future communications.
12 November 2025
Unprompted review
Reply from D. M. Keith Ltd
Dear Jessica, Thank you very much for taking the time to share your thoughts with us and leave such a wonderful review. It's really nice to know how pleased you were with the outstanding customer service you received from Radek, your kind comments mean a lot, we'll be sure to share them. Here at D. M. Keith are teams are dedicated to providing the best possible experience for our customers and your feedback really does confirm we're on the right track. Thanks again Jessica, we appreciate your review and we look forward to the arrival of your New Skoda Kamiq.
D. M. Keith Customer Care Team (AS)
Wouldn't recommend
I got a car on PCP, which was fine. When the term was up and I wanted to settle the difference to buy the car the staff were rude. I called 6 times and was told someone would call me back. I was then told to call into the showroom, which I did, only to be told the person who deals with it was off ill.
7 November 2025
Unprompted review
Reply from D. M. Keith Ltd
Dear Michael, We are sorry you've only been able to leave us a 1-star review and I am indeed sorry to read your comments, as a family run business our customers are at the heart of everything we do. It is for this reason; I would like to pass your comments onto the relevant head of business so they can investigate further and contact you direct.. Please could you forward me your registration number and contact details to feedback@dmkeith.com.
D. M. Keith Customer Care Team (AS)
Our new Skoda experience
Today we collected our new Skoda. The service we received was first class as well as a great deal on our car. I cannot recommend them highly enough. Thank you Simone.
3 November 2025
Unprompted review
Reply from D. M. Keith Ltd
Dear David, Thank you very much for your wonderful 5-star review. We're delighted to hear how pleased you were with the great deal you got, alongside the first class service you received from Simone, we'll be sure to share your kind comments, they mean a lot. Here at D. M Keith Ltd, we take great pride in the service we provide and it's really nice to know you noticed this. Thanks again David, we value your feedback and we wish you many miles of safe and enjoyable motoring in your New Skoda Karoq.
D. M. Keith Customer Care Team (AS)
Friendly, Professional & Efficient Experience
Having decided that I wanted to purchase a Skoda Enyaq, the model that I wished for was available at DM Keith in Hull.
From a confused initial phone call (on my part mixing up Elroq and Enyaq_, Shaun, looked after me from the test drive through to picking up the car in the next week.
Having had the car for three weeks, overall it's been a great experience (the only mild disappointment is the lack of 'Sustainable Umbrella) and the whole process was smooth and as stress free as it could be.
If you are an e communication based person you should be aware that DM Keith's systems will pull you to the phone at some point though as the e communication options just don't work (hence the 4 stars not 5)
5 October 2025
Unprompted review
Reply from D. M. Keith Ltd
Dear Cath, Thank you very much for taking the time to share your thoughts with us. It's really nice to hear how pleased you were with your purchasing experience and the service you received from Shaun. If you are able to provide me with a little more information regarding your additional comments, I will indeed do some fact finding. Please email feedback@dmkeith.com
D. M. Keith Customer Care Team (AS)
Professional and friendly communication, despite us not buying the car from them in the end
We reserved a used car for a test drive from the Bradford branch, and they sent it to their garage to get it ready (new MOT and some replacements). However, we found and bought a different car elsewhere in the meanwhile.
Once we informed them, Ms Millie – who had been liaising with us – immediately actioned the refund of the £99 that we had paid for the reservation, and wished us well with our newly purchased car.
Everything was dealt with punctually and professionally, and even if we didn't end up buying the car with them, they gave me the impression of a friendly and reliable company.
23 October 2025
Unprompted review
Reply from D. M. Keith Ltd
Dear Davide, Thank you very much for taking the time to share your thoughts with us. It's really nice to hear how pleased you were with the care and attention you received from Millie, we'll be sure to share your kind comments, they mean a lot. Here at D. M. Keith Ltd, we do pride ourselves on the service we provide and it's nice to know you noticed this. Thanks again Davide, we value your feedback and we wish you all the best with your new purchase. If there is anything further we can help or advise with, please don't hesitate to get back in touch.
D. M. Keith Customer Care Team (AS)
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