D. M. Keith Ltd Reviews 604

Aaron C from Leeds has been relentlessly phenomenal in sorting out a software update issue. Whilst BYD don't yet have the finesse or reliability of the likes of Tesla with their OTA updates, Aaron's support ultimately saved me a visit to the garage and a day lost. And he stuck it right through to the end; exploring various avenues to put at as little inconvenience as possible.

YK25 VXL using phone while driving

Clifton moor gate 3/7/25

Seemed to be an employee of the company

I purchased my VW Polo in March and I can’t tell you how good the service I’ve experienced from there staff my car had a small fault and they not only fixed the problem but checked with me to see if I was happy with my purchase. James and Jo couldn’t of helped me more and I’d like to thank them and all the staff for helping me

I have very recently purchased a Skoda Fabia from the Hull Branch and I love it!
After previously owning 4 Golf and then an Audi my instinct was to go back to a Golf but I'm so pleased I took a friends advice and opted for a Skoda.
The service from the Hull Dealership was second to none and I cannot thank them enough for their patience, everything was customer focused. Additional thanks to Terry who literally went out of his way to deliver the car to my home address.
I am one very happy customer, especially as I also won a 'spin the wheel' prize during the company's promotion week!

My husband and I purchased a car from DM Keith Leeds Ringways in October last year, as we were expecting our first baby and needed a larger, reliable family vehicle. Despite it being over our intended budget, we went ahead with the purchase thanks to a positive sales experience with a gentleman named Ashley. We stretched ourselves financially for what we believed would be a solid, long-term family car. Unfortunately, the experience since has been nothing short of a nightmare.

Just six weeks in, several key systems began to fail — including the GPS, cruise control, and start-stop function. When we contacted the service team, we were told we’d have to pay £150 just to be seen. After pushing back, this was eventually waived — but not without a fair amount of back and forth. It quickly became clear that your experience depends entirely on who you speak to and what day you happen to call — which is baffling for a supposedly professional dealership. Shouldn’t the service be consistent?

Fast forward 6 months: we now have a newborn baby, and the weather begins to warm up — only to discover the air conditioning doesn’t work. We hadn’t noticed earlier due to it being colder at the time of purchase. Once again, we were asked to pay to have it looked at — again, we refused. Shockingly, the service department proceeded to carry out repairs we never consented to and issued us a bill for over £300.

After a very firm conversation, that bill was eventually removed — as it rightly should’ve been, since we never approved any work. Even worse, the “repair” didn’t fix the problem. Two weeks later, the air conditioning failed again.

This time, we were told it would now cost us £750 to put right — for a problem we’d raised weeks ago, in a car we’ve had for around 6 months. We’ve now been left without a car for over five days, in 30-degree heat, with a 9-week-old baby, and still no resolution in sight. According to the service department, this is somehow considered fair.

To make matters worse, on Friday evening we had a conversation with the sales manager, who assured us the details of our case would be passed on to the relevant person first thing Saturday morning. When we called the next day, no information had been shared and we had to go through the entire situation again from scratch. This highlights a serious lack of communication and accountability at a managerial level — something that should never be an issue in a business of this scale.

We’ve also been caught in the middle of what can only be described as internal disputes between the sales and service teams. We were told that management had “declined” to help us financially — only for the manager himself to later admit he wasn’t even aware of our situation. The lack of organisation and transparency has been astonishing.

This has all been incredibly disappointing, not to mention emotionally exhausting — especially as new parents. The vehicle we bought for peace of mind has brought nothing but stress, unexpected costs, and zero accountability. The customer service has been inconsistent, disorganised, and at times downright misleading.

To make matters even more distressing, I am currently on maternity leave. Like many new mothers, I rely on being able to get out and about — even just for basic errands or a change of scenery — to maintain my mental wellbeing during this intense and emotional postnatal period. Prior to these issues, I would regularly go on long walks in a local woodland area — a peaceful, restorative space that has been a vital part of my recovery journey. However, it is a 15-minute drive away, and without a functioning vehicle, it’s now completely out of reach. Despite explaining these circumstances in full, your team has refused to offer us a courtesy car while our vehicle is off the road. As a result, I’ve been left completely housebound with a newborn, unable to manage the simplest of outings, attend appointments, or even access essential services for my baby.

This forced isolation is beginning to take a serious toll on my mental health — a deeply concerning development so soon after giving birth. At a time when my focus should be on caring for my child and adapting to new motherhood, I am instead consumed by stress, anxiety, and the overwhelming sense that our wellbeing simply doesn’t matter to your organisation. Frankly, the lack of compassion and support we’ve received is nothing short of appalling.

In short: a smooth sales pitch is meaningless if the aftercare is this chaotic. If you’re looking for a dealership that values integrity, communication, and basic competence — look elsewhere.

I would give zero starts if I could
I bought a car off D M Keith select in Ossett
Had the car about three weeks all seemed fine until I was at a set of lights when the car cut out with the start stop but then the engine would not start again. Had to get break down out to recover the car they diagnosed it with a faulty starter the car was taken back to the garage which is a hour and 30 minute drive from Liverpool. Garage had the car a few days replaced the starter motor and then I went to collect the car all seemed good. But I soon noticed the car would sometimes struggle to start it was very intimitant so did not always do it I took the back to the garage they had it a week and someone drove the car for a week testing the car the garage contacted me to say the car was fine with no issues which I tried to say there is a issue but was told there vauxhall trained mechanic had checked the car and found no issues. So after getting the car back it started to do it a little more frequently still not all the time I recorded several videos of the car taking 5/6 seconds to start which is three times longer then it should take. A car should start straight up on the first crank of the engine. But I was told this was a characteristic of the car and thats how it's starts even tho for the first three weeks of owning the car it started straight up. I was made to feel that I was imagining a issue with the car and it was fine John the manager of the site basically told me the car is fine his mechanic has checked it over and that's the way the car starts. I didn't want to take that answer as I know it's wrong but John told me to take the car to vauxhall and get it checked as there computer may be better then the one D M Keith uses to find issues with cars.

So I went to vauxhall and showed the video to the service manager who told me straight away that it is showing a long crank time which could be caused by several different things such as a fuel pump issue. I have booked the car in with vauxhall to be diagnosed by a real mechanic and then repaired. They just wanted rid of me as I wouldn't stop ringing up to speak to them about the issue the car was having. They made me feel like I was lying about the car having a issue as rob a salesman said to me "a issue I think the car is having" is normal and that's how the car starts well vauxhall have told me that is definitely not how the car should start it has got a pressure fuel pump so should start with a second or 2 not 5/6 seconds. So please do not buy a car off this company as when you have a issue they will make you feel like your lying and there is nothing wrong with the car and basically want nothing to do with it I would not recommend buying a car off this company if it was the last car sales company on the planet get the bus least you won't be treated like a idiot I am disgusted by the way I have been made to feel I was making up the issue now I have had a proper mechanic look at the car I have been told there is a issue so hopefully the warranty will cover it or its gone end up costing me hundred to get it sorted so please stay away from this company I emailed the complaints department and never got a reply so shows you no one at the company cares they only want your money then they don't care what happens.

Amazing service staff, kind, courteous and welcoming, the 2 ladies are a credit to the company

Nice people, Shorna was really helpful and the whole experience was very easy and relaxed, well pleased with my vehicle. Would recommend, thanks

I want to share my extremely disappointing experience with BYD at DM Keith in Grimsby, in the hope it helps others avoid a similar situation.

When I first contacted the Grimsby dealership about a six-month-old ex-demo BYD, I asked two simple but important questions:
1. Had it undergone any repair work?
2. Did it come with two keys?

I was told it had no repairs and came with two keys.

Then, before I even viewed the vehicle, I was asked to pay £13,000 upfront by Friday—despite only being scheduled to see the car on Sunday. This felt highly unusual and unnecessarily pressurised.

When I arrived at the dealership, I again asked if the car had received any paint or repair work. I was assured it had not. I trusted that answer and proceeded with the purchase.

However, after giving the car a thorough clean at home, I noticed clear signs that the front driver’s side bumper had been repaired—visible repainting, poor lacquer finish, and an untouched passenger side with stone chips. This strongly suggests recent repair work that was not disclosed.

I raised my concerns via email and was contacted by Director Aaron, who explained it had been his personal demo vehicle and had not been in an accident while in his care. While I acknowledged that may be true, someone at DM Keith must have known about the repair. Aaron stated that the sales team “probably wouldn’t have known,” which is unacceptable. The dealership is responsible for knowing—and disclosing—the condition of the vehicles they sell, especially when specifically asked.

I requested compensation for the misleading information and the cost of correcting the repair. Aaron initially offered £150, which was wholly inadequate. I requested £500, based on a professional repair quote and the likely impact on the vehicle’s resale value.

Aaron responded by saying I got a “good deal” and wouldn’t have travelled from London otherwise—completely missing the point. I told him I would not have made the trip had I known the truth.

Eventually, after several emails, I agreed to settle for £400—with a clear understanding that I would also receive the second key, as originally promised. This was confirmed in writing.

Now, over two weeks later, I still haven’t received the second key. It’s yet another broken promise in what has become a consistently frustrating and stressful process.

Throughout all of this, I’ve been left with the distinct impression that DM Keith believes they were doing me a favour by simply allowing me to buy the car—as though I should be grateful. If you’re looking for a dealership that values customers and delivers a quality experience, I strongly advise avoiding this franchise. Go somewhere that understands how to treat people—Arnold Clark, for instance, has been night-and-day better in my previous experiences.

What should have been a positive and exciting purchase was completely soured by miscommunication, poor service, and a lack of accountability. The Director’s dismissive attitude only made things worse. Frankly, I question whether BYD would want to be represented by this kind of customer service.

In over 40 years of buying cars, this has been—by far—the worst experience I’ve ever had. If this is how DM Keith continues to treat its customers, they will only have themselves to blame for the consequences.

I hate giving negative reviews, but feel I have little choice.
I bought a Vauxhall Astra Estate YE24 TXP on 30th May this year from D M Keith, Ford dealership in Leeds. The original sales person was Mia. I agreed to buy the car, but Mia went on holiday passing collection arrangements on to Ashley in the same office. I duly collected the car and am delighted with it. So far so good. I quickly realised that the service record wasn’t with the car. Neither was the rear parcel shelf cover.
I contacted the sales office and spoke to Sales Manager, Paul. He promised to rectify both issues and to let me know when matters were resolved.
It is now 3 weeks on from the purchase and neither matters have been resolved despite promises to ring back and to put things right.
After buying such a lovely car, I am now left with these matters still outstanding.
Very disappointing.
Update 8th July………..outstanding matters now resolved, thank you Paul.

DM Keith Skoda in Wakefield have kindly just contacted us in follow-up 6 months after we bought a used Fabia from them. We are very pleased with the Fabia that still drives like new. Excellent DM Keith (Skoda approved used car) sales and customer service throughout: We reserved the Fabia on-line, And booked a test-drive. Then the purchase / sale process was thorough - Including DM Keith providing a printout of Full Service History (FSH is on the Skoda dealer's computer). We would highly recommend DM Keith.

Booked a test drive of Seal Excellence, with 4 days notice, took my details and all was confirmed. Arrived at the dealership, was made to wait 30 minutes beyond the scheduled time, only to be told, no Seal Excellence available, no apology, no nothing. Instead I opted to test drive the Seal Design, sales person was not engaging at all. End of the test drive, I was assured I'd be contacted at the earliest opportunity when an Excellence become available, heard nothing.

I phoned the dealership few days after the test drive, booked another test drive and made it clear its the Excellent I'm looking to buy. A test drive was booked. I turned up on the day/time, was made to wait around for 15 mins, and then got told the only Excellence available got sold the evening before! Surely, someone could have emailed or phoned me, instead of me wasting good 1 hour of my time. Appalling customer service, zero communication, thanks D/M Keith Ltd, Leeds...NOT!

After writing a poor review of Hull branch . Dale the dealer manager rang and ask to hear my story. He rang as promised today and explained and apologised. He couldn’t have been more apologetic. I appreciate his call , and everything is all sorted

Been looking for an upgrade on my Ford Kuga for a whlle. Saw the car advertised on their website looked like it was what I needed for towing. Emailed for more information and Luke responded swiftly to my enquiries. Booked a test drive at my convenience, received a warm welcomed by Luke who was very attentive and was able to answer all my questions. Great customer service from Luke and we are looking forward to many years of towing in the car. motoring in the kuga. Thanks Luke

I recently purchased a honda crv from osset branch and noticed after 3 days heated rear window switch did not illuminate when switched on and rear window not fully clearing .Phoned DMK and they said someone would call me back but didn't.Then came battery troubles.Having to jump start to go to work and again to get home from work.Phoned and they agreed to look at it.In fairness they put new battery on but didn't even look at heated rear window issue but told me to claim under warranty.Oh yeh they stuck bit of tape on split hose they noticed while replacing battery.put car in Honda virtu and its best part of 3k to repair heated rear window and switch,also they noted other work required .Blown intercooler plus string other jobs 4k in total.If i continue to drive car it could damage twin turbo and Dpf according to honda, so guess what ,i can't even get to work.Rang them and they said someone would call me back.Guess what ,no call.Warranty company just as useless so don't take any comfort in the warranty they sell you. 'don't do e-mails or outbound calls' thats what they said.So you have to ring them repeatedly.Thanks DMK i will have a great bank holiday sat at home worrying myself sick and broke.When the warranty company cry off which it's looking that way,next step section 75 consumer credit act will have to be brought into play.Take my advice if you buy from here make sure you put over £100.01 on your credit card to protect yourself.

Last Saturday we went to the Kia dealership (with fairly low expectations after visiting a few other dealerships in W.Yorks). Less than a week later we have the car we wanted at a price we can afford and with professional help, advice & guidance through all parts of the process from Simon.
Fab car! We will head to DM Keith in future!

Excellent dealership and great cars (BYD). Andy patiently and expertly guided my family through to the best choice for us. Effortlessly, with no pushy salesmanship. All felt natural and rightly done. Went for a number of test drives, Pétriti helped me understand the HEV/ EV functions. Great Dealership Manager Sam, expertly guided me through my choices for purchasing. The experience was superb. I would highly recommend both BYD and this dealership with its excellent staff and ethos. Thank you!

Booked a service with D.M. Keith for Tuesday 20th May 8.30-12.30. Arrived at the correct time with proof of the booking on our phone. They could not find the booking and the manager wanted us to come back another day. When we refused she said that it would be any time. We said that we were going out at 4.30 and had a half an hour drive to the garage. They said they would ring half an hour before the car was ready to pick up. We went to Lakeside to kill time and tried to ring at 12.30 (3 times) but could not get through so we drove to the garage to see if the car was ready . It wasn't. We drove home and waited for a phone call . They rang at 3.45 too late to get to Doncaster and back ,so we had to get a lift to the party we were going to. We picked up the car the following day. Our last 3 cars have been Lexus. The difference in the service is like chalk and cheese

Can’t speak highly enough of this dealership! I dealt with Ryan Firth Used Car Sales Manager & Graeme Dickens Dealer Principle - I bought my used car from them November 2024, I’ve unfortunately had a issues with the car since buying it but all related to the same fault I think … I booked it in to my local Ford but due to additional none standard items being fitted to my car, Ford technical wouldn’t look at my car any further so I was left in a really horrible situation, no car and no way forward. I got in contact with Graeme at Ford Bradford where I bought it from, he was absolutely amazing and offered to help where he could, I also spoke to Ryan who again was super lovely and has been a great point of contact. They arranged to collect my car and deliver me a courtesy car whilst mine was in with them. Annoyingly, the car didn’t fault for them even though it had been consistently faulting for 3 solid weeks, but nevertheless they still test drove and spent time looking in to it.
I’m confident the previous dealer who looked at it fixed the fault without realising as they reset my ECU either than or they were just trying to get more time authorised so they got more money…
The master technician at Bradford who worked on my car phoned me whilst he had my car to get some more info and try to figure out what’s causing it, again he was really lovely! Thank you! Both Ryan and Graeme went well out of their way to help me when really they didn’t need to, they had sold me a used car months ago so I’m super grateful and really wouldn’t hesitate in buying a car from them again. Well recommended!!! Due to these 3 staff members going out of their way for me i have now got my car back and im hopeful it’s fixed ! Im beyond grateful to you all !!! Thank you thank you thank you

Shaun Atkins Was very honest, helpful and kind and kept us informed throughout.