Dobbies Garden Centres - Braehead Reviews 441

TrustScore 3.5 out of 5

3.4

75 King's Inch Drive, Renfrew, G51 4FB Glasgow, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I wish to thank Mathew at Dobbies garden centre Braehead for some great advice and ideas. He was so helpful and knowledgeable.Took his time to explain to my husband how to deal with climbing plants.... See more

Rated 5 out of 5 stars

I have just become a fully pledged member I didn’t bother with the 30days option I paid the membership and I am very pleased with the service fantastic staff also the restaurant has such a wonderfu... See more

Rated 1 out of 5 stars

Tried phoning the store today to see if they had a particular plant in stock. Tried 3 times, each time holding for over 15 minutes, no one bothered answering, so taking customer elsewhere. Staff at Br... See more

Rated 3 out of 5 stars

We ate in the restaurant at Dobbies Braehead. My husband asked for salad but was told none available but there were bowls with tomato, cucumber etc sitting out. We then asked for soup which is serv... See more


Company details

  1. Garden centre

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • 75 King's Inch Drive, Renfrew, G51 4FB, Glasgow, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

441 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

We ate in the restaurant at Dobbies…

We ate in the restaurant at Dobbies Braehead. My husband asked for salad but was told none available but there were bowls with tomato, cucumber etc sitting out. We then asked for soup which is served with a baguette as we did not want the baguettes due to dietry requirements we we’re still charged £5.65 each for two very small bowls of soup, disappointing lunch

21 May 2024
Rated 3 out of 5 stars

Birthday treat let down not luxury

Both booked in for a luxury afternoon tea, Dobbies at Braehead.
Arrived and escorted to a cordoned off area kept for booking reservations.
The table was already set for us as booked and paid in advance for the luxury afternoon tea £20 each.
The 3 tier cake stand arrived with a selection of items, sandwich triangles
Plain and fruit scones with pot of jam and clotted cream, on top level was a selection of treats small macaroons and other treats for your sugar rush.
Tea served in teapots along with little milk jugs. Part of the luxury upgrade was the sausage roll and slice of
quiche,£4 extra each, sadly the sausage rolls and quiche direct from fridge, ice cold, inedible, had to find staff to ask for more tea,tea arrived quickly, milk for tea came in paper cups not milk jugs, no luxury there, no hospitality check to see if food
was OK, nobody came near. Would have made a huge difference to have sausage roll/quiche hot.

12 April 2024
Unprompted review
Dobbies Garden Centres - Braehead logo

Reply from Dobbies Garden Centres - Braehead

Hi Brian,

Thanks for sharing your review about your recent visit to our Braehead restaurant for afternoon tea.

I'm sorry that this was disappointing for you and I appreciate that after looking forward to this it didn't meet expectations.

I'll share with the hospitality team, however please feel free to contact us direct.

Team Dobbies

Rated 5 out of 5 stars

Great selection of plants

Friendly, knowledgeable staff that recommended some plants that I hadn't considered. The quality of the plants was amazing. With the stock organised well.

2 April 2024
Rated 4 out of 5 stars

Pleasant experience…

Our whole shopping experience was made all the more enjoyable by the helpful and pleasant staff, as well as a nice cup of coffee and a cake in the restaurant.

7 March 2024
Rated 5 out of 5 stars

Love Dobbies!!@

Love going to Dobbies in Braehead for all my garden needs and all the other wee treats that are available. Christmas is my favourite!!!

28 February 2024
Rated 3 out of 5 stars

2nd report

I've already given my opinion on this visit however remember it well.
Food was very poor & not exactly fresh or cheap. Not enough staff as we had to clear the table before sitting down.

2 March 2024
Dobbies Garden Centres - Braehead logo

Reply from Dobbies Garden Centres - Braehead

Hi Ann,

Thanks for taking the time to share your review.

I'm sorry that you didn't enjoy your recent visit to our Braehead restaurant and that you were met with various concerns which we'll feed back to the team to address.

Team Dobbies

Rated 5 out of 5 stars

Relaxing experience

My first visit in a long time. Stopped by to use the free coffees and cakes from my Dobbies reward card ( signed up and forgot to cancel 😑).
The store has a great, relaxed feel. The staff were lovely and it was nice to browse the wide selection of goods on sale. The cafe and the Waitrose shop are added bonuses. I look forward to many more visits.

1 March 2024
Rated 3 out of 5 stars

Love the store but restaurant “hot”:food is always cold

Love looking at everything in the store and especially the good sales. However we go for breakfast occasionally and honestly the food isn’t hot enough and then if you want a cappuccino that takes even longer to make.

14 January 2024
Dobbies Garden Centres - Braehead logo

Reply from Dobbies Garden Centres - Braehead

Hi Janis,

Thanks for your rating and review.

I'm sorry that you have continually encountered lukewarm food and queues at our Braehead restaurant.

Your comments will be shared with the team to improve service.

Team Dobbies

Rated 4 out of 5 stars

Good offers

Good offers, lovely Christmassy feel about Dobbies at Braehead.
Staff member at cafe not very friendly as wrong coffee was made and she seemed a bit annoyed when I said it was wrong. Coffee bit bitter on this occasion.
Scones always lovely

17 December 2023

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