Dobbies Garden Centres - Gosforth Reviews 428

TrustScore 3 out of 5

3.0

Gosforth Park, NE3 5EP Gosforth, Tyne and Wear, GB


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Rated 1 out of 5 stars

Ordered a cheese and onion sandwich cold panni arrived alos ordered beef burger with bacon bacon was ready onion rings overcooked and hard as a brick Paid £42 very expensive quality of food... See more

Rated 5 out of 5 stars

I took my sister for a light lunch on her birthday and despite there being a sizeable queue we did not have to wait for long The food was well-presented, hot and delicious. As I am a wheelchair user... See more

Rated 5 out of 5 stars

Excellent Xmas shop here today ..plenty of offers right across the store even on non Xmas items. I was able to save at lease a third off my bill with the all the offers and my membership discount.... See more

Rated 5 out of 5 stars

Had an Afternoon Tea there today. It was excellent. Table set with nice linens, cutlery etc. Our server Margaret gave us the best customer service and made us feel special by checking if we needed any... See more


Company details

  1. Garden centre

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Gosforth Park, NE3 5EP, Gosforth, Tyne and Wear, United Kingdom

3.0

Average

TrustScore 3 out of 5

428 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Disgusting! Tables were filthy!

Visited the restaurant this afternoon for tea and cake, and although the food was ok, the restaurant was in a shocking state! We eventually found one table without dirty plates/cups etc (literally the only one!) However, the table was absolutely filthy and clearly had not been cleaned in-between use. Disgusting, especially when you consider the price of the food and drinks, which are very expensive.

27 July 2023
Unprompted review
Dobbies Garden Centres - Gosforth logo

Reply from Dobbies Garden Centres - Gosforth

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our Gosforth restaurant. I've passed your comments over to the store management team and asked them to review your feedback, thanks - Ahmed

Rated 2 out of 5 stars

Reviewing cafe only

Reviewing cafe only - long queues, food was cold by the time it got to table. Toast was more like Luke warm bread

19 July 2023
Unprompted review
Dobbies Garden Centres - Gosforth logo

Reply from Dobbies Garden Centres - Gosforth

Hi Jane, Thank you for your review.
I am sorry to hear that the food was not up to it's usual standard on your recent visit.
I have passed your feedback to the management team to bring this issue to their attention. They will be able to look into what has been happening and make any possible changes for the future.
Best wishes, Karen

Rated 1 out of 5 stars

Well back again with a review

Well back again with a review, well we go to dobbies most mornings but over the last few days we've been going to m&s just as a change, lovely coffee and tea and the staff are fabulous,if a que forms its sorted, anyway this morning we thought we would give dobbies gosforth a go as normal i got Americano and a pot of tea the Americano Large instead of £5.20 it is £5.60 what a disgrace for a basic coffee, sounds like profiteering to us, the profit on tea and coffee is brilliant to start with,you are taking the public as mug's and everytime we go we always feel as if we've been mugged,i see it as trying to sell basic quality goods as top quality,the public will see through it and sooner the better, shame on you

6 July 2023
Unprompted review
Dobbies Garden Centres - Gosforth logo

Reply from Dobbies Garden Centres - Gosforth

Hi Alfie, Thank you for leaving your review.
I am sorry to read about your frustration with the price increase on the Gosforth Restaurant.
We understand it’s a challenging time for everyone however over recent months, food costs have continued to grow, prices have increased across the supply chain, and we have had to make the difficult decision to increase our pricing.
We have continued to offer some great value options across the day, including our mini breakfasts, light lunches and kids eat free with all adult main courses.
Should you wish any further information then please don’t hesitate to contact us.
Best wishes, Karen

Rated 3 out of 5 stars

Lovely scones... but long queues

Lovely cream scones at both Ponteland and Gosforth garden centres, which I go to a lot, but its so frustrating when you have to wait in the really long hot drinks queue to pay for them, even when not getting a hot drink. There are tills separate to where the hot drinks are made but they never seem to be open any more.

21 May 2023
Unprompted review
Rated 1 out of 5 stars

Disappointing seating area

As per an earlier review I found the outside seating area to be dirty with uncleared tables, attracting seagulls who were eating leftover food on the tables. There was litter lying on the floor. I decided not to stay as the place looked unsightly and unhygienic. I note a comment from 9th May complaining of the same issues, clearly nothing has been done to improve the situation. Was very disappointed to find the seating area in this condition.

21 May 2023
Unprompted review
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Reply from Dobbies Garden Centres - Gosforth

Hi Barbara, thanks for taking the time to leave a review. I am so sorry to hear that you have not seen any improvements since your last review. I have certainly passed this over to the regional manager for the Gosforth store to make them aware of your disappointing experience. Thanks - Lucy

Rated 1 out of 5 stars

Disgrace

Worst cafe in Tyne and wear 5 people in front of me in the queue still took 25 minutes to get 2 coffees and a rock hard 4 day old scone and was charged over £8 for the pleasure

28 April 2023
Unprompted review
Dobbies Garden Centres - Gosforth logo

Reply from Dobbies Garden Centres - Gosforth

Hi Johnnie, thanks for taking the time to leave a review regarding your disappointing visit to our Gosforth store. I am so sorry that our restaurant was not up to its usual high standards and that you had a long wait for your coffees and scones. I do hope you were able to reach a satisfactory resolution when you raised this in store with the restaurant manager. We'll pass on your feedback to the relevant department and we hope to see you back in our store soon. Thanks - Lucy

Rated 1 out of 5 stars

My wife and I had lunch today

My wife and I had lunch today. It cost £30
I had Chicken and Ham Pie, my wife had quiche.
I can truthfully say it was the worst mean I have ever bought. The pie was tasteless, the chips not particularly hot, and the vegetable medley insufficiently cooked.
In total we spent over £70 there,I keft most of it and my wife was similarly unimpressed. I will NEVER go back.

14 April 2023
Unprompted review
Dobbies Garden Centres - Gosforth logo

Reply from Dobbies Garden Centres - Gosforth

Thank you for your review, I'm so sorry that your visit to our Gosforth restaurant wasn't up to our usual high standard. I hope that when you raised this in store they were able to offer a resolution for you. I will pass your comments over to the regional manager so that they are aware of your disappointment, thanks - Lorraine

Rated 2 out of 5 stars

I visited your Gosforth store and was not pleased

I visited your Gosforth store and to be honest, I don’t think I will return. Despite there only being about 5/6 people in front of me in the queue in the restaurant, It took at least 15/20 minutes to be served. One person on till only, one on making drinks only and one serving cooked breakfasts. Cannot work out what took so long? Being a member, I always have a coffee and on this occasion at this store, I did not enjoy it. Also, not given a full cup, quite a way off the top.Every table in the conservatory section was wonky with napkins under the base.

5 April 2023
Rated 1 out of 5 stars

No go cafe

Decent garden centre. Shocking cafe. Dirty and unkempt. Filthy trays and tables and where to start with the floor-disgusting.
Staff dour and miserable. Food advertised but not available.
Decor of the place is non existent. Won’t return.

21 February 2023
Unprompted review
Dobbies Garden Centres - Gosforth logo

Reply from Dobbies Garden Centres - Gosforth

Hi Pauline, Thank you for leaving your feedback. I am sorry to read of your disappointment in the Gosforth Restaurant. I have sent you a request for some more information, so I can send this feedback to the relevant management team and ask for someone to get back to you. Best wishes, Karen

Rated 1 out of 5 stars

Every time I visit and use the food…

Every time I visit and use the food hall the queues are so long. Very slow service, only 2 staff working,at any given time. Waited approximately 15 mins to get served,one member very helpful, the other looked totally fed up.
Place needs to recruit more staff as it's been like this for over a year. Saving grace was the food ordered was hot and tasty. Time of visit was late morning place not that busy.

20 January 2023
Unprompted review
Dobbies Garden Centres - Gosforth logo

Reply from Dobbies Garden Centres - Gosforth

Hi, Thanks for your patience. We have had a response from the restaurant and they would like to contact you regarding your feedback, so I have now sent you a request for some more information. I will be able to pass your contact details onto them for you. Best wishes, Karen

Rated 5 out of 5 stars

Well done, keep up the good work! ook my sister for a light lunch on…

I took my sister for a light lunch on her birthday and despite there being a sizeable queue we did not have to wait for long The food was well-presented, hot and delicious. As I am a wheelchair user, I found the cafe area to be extremely comfortable with ample space for my wheelchair without any disruption to others. The staff treated us very courteously and with diligence. We both enjoyed the whole experience and to then pick up a few great sale bargains was the cherry on top. Well done, keep up the good work!

5 January 2023

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