Dobbies Garden Centres - Northampton Reviews 471

TrustScore 4 out of 5

4.0

Newport Pagnel Road, NN4 6HP Wootton, Northamptonshire, GB


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Rated 3 out of 5 stars

Not very impressed with the Restaurant!! Poor food choices; Christmas dinner was relatively small, the potatoes were cooked from frozen, will not order again; only the fish and chips are alright. Sta... See more

Company replied

Rated 5 out of 5 stars

Very good service even when the shop was very busy. The staff were friendly, cheery, helpful and genuine. We were buying a Christmas tree and have touched a whole forest of them, but they did not min... See more

Rated 2 out of 5 stars

This was probably the worst breakfast we have ever eaten. We sent it back once as it was luke warm, with hard fried eggs. Second attempt it was much hotter however one portion of baked beans tasted of... See more

Company replied

Rated 3 out of 5 stars

There are often problems in the cafe of no hot food as no chef available. Yesterday dish washer broken so no food again and coffee and cake served in paper cups and plates although afternoon tea custo... See more


Company details

  1. Garden centre

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Newport Pagnel Road, NN4 6HP, Wootton, Northamptonshire, United Kingdom

4.0

Great

TrustScore 4 out of 5

471 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

You can not buy this cake on the counter

I asked for a Viennese whirl that was on the counter. I was told I could not have it as it was meant for the next day. I was not allowed to have the cake.
I go to the cafe on a Friday to meet up with a friend but even at 3:30 they have closed most of the cafe and are cleaning around us. The cafe very often closes early and is of a much lower standard than other Dobbies-why should we be served cheap food in Northampton when there are much better Dobbies elsewhere?

6 September 2024
Unprompted review
Dobbies Garden Centres - Northampton logo

Reply from Dobbies Garden Centres - Northampton

We understand your disappointment with your recent experience. We strive to provide a consistently high standard of service and quality across all our cafes. We appreciate your feedback and will certainly share it with our team. Dobbies team

Rated 5 out of 5 stars

I visited Dobbies

I visited Dobbies , Wootton , to buy a house plant . Not sure how to look after the one I liked , I asked a lady called Laura , who worked there , if she could advise me . She was so very helpful , explaining that the plant needed sunshine and how often to water it . Thankyou Laura for you smile and help !

29 August 2024
Unprompted review
Rated 2 out of 5 stars

We use the cafe quite a lot when we…

We use the cafe quite a lot when we visit the garden centre . I took my friend there today for coffee and cake . I ordered 2 coffees and 2 scones with jam and cream as it’s advertised 2 for 1 on a picture on the wall . She informed me that the ones in the fridge were the ones in the deal. I said it’s ok we will have fresh ones she gave us the exact ones as on the picture only difference was they were not made up we put the cream and jam on ourselves . All I said was the ones in the fridge look different to the ones in the picture .
Her exact words were Well I Didn’t take the picture! her attitude was really bad towards me for no reason !
The scone and coffee was lovely though 👍

6 August 2024
Unprompted review
Dobbies Garden Centres - Northampton logo

Reply from Dobbies Garden Centres - Northampton

Hi Carol,
Thank you for leaving your review.
I am sorry to hear of your disappointing visit to the Northampton restaurant recently.
I have passed your feedback onto the management team to make them aware of this issue.
They will be able to look into what has happened and speak to the team members concerned to ensure that their service is to our usual expected standard.
Best wishes, Karen

Rated 2 out of 5 stars

Long queue for coffee

Long queue for coffee, then my order was cancelled for some reason and had to chase up. Nice choice of flowers and plants which I love.

30 June 2024
Dobbies Garden Centres - Northampton logo

Reply from Dobbies Garden Centres - Northampton

We understand your frustration with the long queue and the cancelled order. We appreciate your feedback and will work to improve our service. We're glad you enjoyed our selection of flowers and plants.

Dobbies team

Rated 5 out of 5 stars

Dobbies is a great place to visit

Dobbies is a great place to visit. You can spend a day there, browsing and having lunch. Wonderful selection of plants at this time of year! Also, they have the different concessions, which are always good to shop in. We have Clubcards, so can have free drinks each month too.

22 May 2024
Rated 5 out of 5 stars

Wow! Excellent service at Dobbies Northampton Newport Pagnell Rd.

Wow what a truly welcoming and wonderful restaurant with friendly helpful staff and delicious food. We were served by the lovely Kelly today who was very professional and happy in her work friendly too. Our meals were very tasty and cooked to perfection, our compliments to the chefs. Also I would like to mention two lively ladies Danielle and Julie who always recognise us upon every visit they always go that extra mile to have a friendly chat with us both they really make us welcome snd ask if everything is ok. It’s so lovely that these ladies are always happy and friendly and most of all welcoming…such a great team. A huge thank you to Adam too as their manager who obviously takes the time to train all his staff efficiently. A truly wonderful experience we received today Wednesday 17/4/24 we whole heartedly would like to commend the team and would like to say they deserve an employee of the month award for their dedication. Thank you so much for making our day a special one.

17 April 2024
Unprompted review

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