Visited the cafe today to use my birthday Dobbies offer for drink & cake. Dreadful experience all round. Queue in the cafe was unacceptable - only one serving area open despite there being numero... See more
Company replied
Ashby Road, Stapleton, LE9 8JE Leicester, GB
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Visited the cafe today to use my birthday Dobbies offer for drink & cake. Dreadful experience all round. Queue in the cafe was unacceptable - only one serving area open despite there being numero... See more
Company replied
What an absolutely brilliant shop. Great garden centre for a start with a wide range of interesting plants, seeds and bulbs. But also hardware such as gravel and rocks. Inside lots of concession store... See more
Good range of products but a bit disorganised on our visit as just getting rid of all the Xmas displays.understsndable but products to do with gardening less available, probably due to the season .ov... See more
Company replied
We visit the garden centre regularly and have always been pleased with the products we buy and the excellent customer service we receive even though the store is always busy the staff are always poli... See more
Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.
Ashby Road, Stapleton, LE9 8JE, Leicester, United Kingdom
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We had the lunch offer of a lunch and cake or crumble for £9.95 and the food was excellent. The food was hot and the staff in the restaurant worked very hard to prepare and serve the food without having to wait too long
Restaurant the food was beautiful nice to eat normal food after Christmas.
There was no heating and the store and restaurant were freezing cold. My friends and I met up to shop and enjoy time in your restaurant but it was so cold not even the hot chocolate warmed us. The staff were freezing and all the customers felt so sorry for them. We didn’t stay too long as it was too u comfortable so how they have coped for a week I’ll never know !

Reply from Dobbies Garden Centres - Stapleton
Every thing that we wanted was there, pleasant staff and a good atmosphere.
Good range of products on sale, competitive prices, good sale with good reductions. Handy having a sainsbury store, butchers and greengrocer on site.
Amazing value lunch with free cake for over 60s. A wide range of lovely items.
We received great general advice from Stephen which pointed us in the right direction to research what we needed online. When we went back another day to purchase some plants we found some really good bargains, everyone was really helpful in putting our choices aside to await delivery and it was easy to arrange delivery. The delivery was made today preceded by the promised call to advise they were on their way. All in all a simple and hassle free experience.
The assistants were very helpful and friendly. Even helped me save money.
Please look at how you process the queuing for food and beverages, long queues and it took ages to move. Staff were helpful and all seemed busy.
Dobbies always have very helpful and friendly staff.
Lots of things available and friendly staff today
Generally well stocked. Clean and pleasant atmosphere
Just a wonderful array of plants etc. everything was just amazing
I did appreciate the lunch we had for the over 60s
Loved it all
Help me and professional and couldn’t do enough for me absolutely amazing thank you
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