Doctorsformula Reviews 

161
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Easy ordering with prompt delivery Enjoying the creams, particularly the eye cream. Only fair to give it a little while to see the effects/benefits

Rated 5 out of 5 stars

I knew I could rely on this Company for quick and quality service. My three bottles of Collagen supplement at special deal price arrived super quickly together with the promised free 30ml bottle of th... See more

Rated 5 out of 5 stars

love the way I can change my order for no extra cost, I only use Doctors formula serums and creams and can therefore switch up my treatments as needed

Rated 5 out of 5 stars

Excellent product that was sold as a special bundle offer so great value for money. Incredibly fast delivery. Thank you.

Company details

  1. Health and beauty shop

Written by the company

Discover our medically based skincare range. Formulated in the UK with ingredients sourced from around the world. We harness the best active ingredients on the market, clinically proven to have corrective results on your skin.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

161 reviews

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4.5

All reviews

(161)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The products really work

The products really work. Love the creams in particular. I have been asked by many people what I have done different to my skin so I am really pleased with the result and will keep on using them. Can't wait to try more. My order came super quick too. Would definitely recommend.

30 September 2024
Rated 1 out of 5 stars

Terrible customer service!

Terrible customer service!

My order placed on 18th August has not been sent it is the 1st September now. They ignore emails, and you have to chase them but they still do not reply to you, neither do they answer the phone!!
They seem to like taking your money but don't bother to send your items.
Shocking company. Never again will I buy from them.

18 August 2024
Unprompted review
Rated 5 out of 5 stars

marine collagen shot!

marine collagen is amazing and order received within a few days of ordering with free gift and £10 off next order of £30 brilliant can not understand negative review at all

20 August 2024
Unprompted review
Rated 1 out of 5 stars

Read what it is very carefully.

As an old person who is not as sharp as I used to be I thought this was what my wife used and I would get her a nice surprise. It described it just like the Elemis product but sad to say it isn't and I'm now stuck with a product I have no use for and is unwanted. It was my mistake but a costly one.
I think you should make it clearer it is not Elemis.

28 June 2024
Rated 1 out of 5 stars

I cancelled all further Doctors Formula…

I cancelled all further Doctors Formula on 25th April 2024 so was extremely surprised to receive another parcel from you. I rang customer services on Friday 28th June and spoke to a very nice lady in customer services who agreed that future orders had been cancelled and she said she would e.mail a returns label.
I'm still waiting for it.

24 June 2024
Rated 5 out of 5 stars

Amazing products

Amazing products, I love the cleanser duo, which was on offer. Definetly my new one. I have tried loads of different products, very expensive ones too. This is definetly the best I have used.

26 April 2024
Rated 4 out of 5 stars

I really like the Marine Collogen…

I really like the Marine Collogen skincare range, and I have ordered the Radiance collection to try.

I also have been waiting for delivery and have emailed the company, but no reply or acknowledgemnet of my emails.
I am certainly not a troll, and will continue to purchase products, but maybe some customer service training is needed in the company.
You lost a star for non communication.

27 April 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Products are good, but the customer service is shocking! The take forever to send out your order and do NOT answer email queries as to whether or not it has been shipped.
Such a shame as I like their creams, but the service you receive is terrible ie, it doesn't exist
If they don't improve somehow, they will lose me as a customer and my friends too.

30 March 2024

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