Dog & Field Reviews 

2,452
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 374 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and high quality of the robust, well-made products that perfectly suit their daily dog training activities. Many people consistently appreciate the extremely helpful customer service team, the reliable communication, and the wonderfully simple online ordering process provided by the retailer. Some reviewers were not happy with occasional delivery problems, specifically mentioning crushed shipping boxes or missing items upon arrival. A few buyers also experienced minor challenges regarding product sizing when purchasing clothing items online, though returns and exchanges were handled efficiently.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items like leads, dummies, and dog... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising exceptionally fast dispatch... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with well-made and durable... See more

Service

Consumers find service to be exceptionally positive, frequently praising the fast delivery times, good... See more

Order

Customers consistently note positive experiences with order processes, highlighting the website as clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another great experience with Dog & Field. I’ve recently bought the Trainer belt, Advanced Training Kit and as always, the quality of the products is excellent. Everything is really well made and fe... See more

Company replied

Rated 5 out of 5 stars

Ordered some dummy launcher blanks form Dog & Field when these arrived in the envelope the boxes were crunched so I had 200 loose blanks in an envelope !. After emailing D&F the photos I got a lovel... See more

Company replied

Rated 5 out of 5 stars

The slip lead is perfect - light, strong, flexible and just the right length for my biggish dog. The long training lead is similarly good quality and should be a great help. Nice website, fast deliv... See more

Company replied

Rated 5 out of 5 stars

Website was clear and well descriptive of products, easier ordering process and check out. Order was picked and dispatched promptly and arrived a mere few days after order confirmed. I ordered on a Sa... See more

Company replied



Company details

  1. Pet shop
  2. also in
  3. Animal feed shop
  4. Pet Care Store

Written by the company

Manufacturer and Supplier of Specialist Gundog Training Equipment and Working Dog Food. Providing Quality and Expertise at Competitive Prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,452)

326 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Prompt service

Prompt service, easy process

26 February 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive feedback.
Rebecca

Rated 5 out of 5 stars

Good price for a nice quality lead

Good price for a nice quality lead. Arrived quickly. Lovely colour and I like that the lead has a slight give on it so seems more comfortable. The added little clip for the coller is a good idea but I think its too small. However using the lead everyday and its great 👍

25 February 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive feedback with us.
Rebecca

Rated 5 out of 5 stars

Great service

Great service, combined with excellent products.

5 February 2026
Dog & Field logo

Reply from Dog & Field

Thank you for your 5 star review.
Rebecca

Rated 5 out of 5 stars

Quick and professional

Quick and professional was the response i received from Dog and Field, top draw all round 👏.

5 February 2026
Dog & Field logo

Reply from Dog & Field

Thank you for taking the time to share your positive feedback with us!
Rebecca

Rated 5 out of 5 stars

Highly recommend

Lovely company. Ordered from them twice, both times were very easy. Delivery arrived as expected. I emailed them about an account query, and they were quick to respond by phone call. Really friendly, polite, understanding, and a pleasure to deal with and speak to. Thank you very much for being such a lovely company with great products and customer service. It's a small company and I'm proud to support them when I need more things for my dogs. I'll be sure to come back, and I highly recommend them.

31 January 2026
Dog & Field logo

Reply from Dog & Field

We sincerely thank you for your valuable feedback. Your satisfaction is our priority, and we are delighted to know that our customer service was able to meet your expectations.
Rebecca

Rated 5 out of 5 stars

Great service

Great service, prompt delivery and quality products. I definitely use them again. I got a figure of 8 lead, a duck weighted throw and a rabbit one. Both spot on. I'm going to get a water one next.

28 January 2026
Dog & Field logo

Reply from Dog & Field

Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience.
Rebecca

Rated 5 out of 5 stars

Excellent customer service and top…

Excellent customer service and top quality product. I ordered a waterproof dog coat but order the wrong size. I emailed Dog and Field out of hours and received a phone call the following morning letting me know my options. I returned the coat and they then sent me a smaller size free of postage charges. A great experience from start to finish

26 January 2026
Dog & Field logo

Reply from Dog & Field

We sincerely thank you for your valuable feedback. Your satisfaction is our priority, and we are delighted to know that our customer service was able to meet your expectations.
Rebecca

Rated 5 out of 5 stars

Delivered on time

Delivered on time

8 February 2026
Dog & Field logo

Reply from Dog & Field

We thank you for your feedback. Punctuality and efficiency of our deliveries are essential to us, and we are delighted to learn that you were satisfied.
Rebecca

Rated 5 out of 5 stars

Top dogs

Fast delivery good item at a reasonable price

6 February 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your positive experience with us.
Rebecca

Rated 3 out of 5 stars

Placed an order but one item out of…

Placed an order but one item out of stock, 1 hour after order was despatched said item was back in stock. Asked if they could look at postage as this had happened so soon after placing order, but no joy with that, somewhat disappointing

4 February 2026
Dog & Field logo

Reply from Dog & Field

Thank you for sharing your feedback. Your order was dispatched on the same day of ordering. I do apologise that you emailed that evening when our office was closed regarding the shipping charge being wavered. Our customer service team would be more than happy to assist in the future, if you wish to know when a product you are waiting for is due back into stock, to enable you to plan your purchase.
Rebecca

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