Good quality stim, reliable, long battery life, good accessory selection. I like older collars with magnetic silent on/off switch, remote squares, smaller size remotes like plus/mini and cue.
Company replied
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See what reviewers are saying
Very good, worked great. It costs more but the quality and instructions are fine. I can see a big improvement in battery life. Excellent customer support helped me pick this model out.
Company replied
Works exactly as advertised. Very good build quality.
Excellent service and excellent after-sales service. Thank you to Isabelle, who spoke to me in a very helpful and friendly manner.
Company replied
Company details
Written by the company
Dogtra Europe
Contact info
12 Rue Augustin Fresnel, 78310, Coignières, France
- 0130626565
- info@dogtra-europe.com
- www.dogtra-europe.com
4.7
Excellent
425 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Dogtra-Europe
Thank you, Mark. Dogtra e-collars are engineered for reliable recall
training, including in emergency situations. We're glad the product
meets your expectations and we remain at your disposal for any
training support.
Reply from Dogtra-Europe
Thank you, Anton. Quality products combined with responsive customer
service are at the core of Dogtra Europe's commitment. We look forward
to serving you again.
Quick responses good tracking
20 March 2026
Reply from Dogtra-Europe
Thank you for your feedback. Reliable order tracking and responsive
customer support are part of the Dogtra Europe service standard.
We appreciate your trust.
Reply from Dogtra-Europe
Thank you so much for your wonderful feedback, Linda! We're thrilled to hear you're happy with your purchase and that you would recommend us. Your satisfaction means a lot to our team. Don't hesitate to reach out if you ever need assistance. We hope your dog enjoys the product!
Reply from Dogtra-Europe
Thank you so much for your kind words! We're delighted to know our customer support team made a positive impression. We're always here to help whenever you need us. Enjoy your purchase, and don't hesitate to reach out anytime!
I dont understand the france language
4 March 2026
Reply from Dogtra-Europe
Hello Gábor, thank you for your purchase and your review! We apologize for any inconvenience caused by our French-language communications. Our team is available to assist you in English — please don't hesitate to contact us directly and we'll be happy to help. Best regards, the Dogtra Europe team.
Excellent service and smooth experience
I am extremely satisfied with my experience with Dogtra-Europe.
The customer service was responsive, professional, and very helpful. My order was processed quickly and the delivery was exactly as expected. Everything was clear, efficient, from start to finish.
I truly appreciate the professionalism and would definitely recommend them.
15 January 2026
Reply from Dogtra-Europe
Bonjour,
Thank you so much for taking the time to leave such a kind and detailed review!
We are truly delighted to hear that your entire experience with Dogtra-Europe felt smooth, clear and efficient from start to finish. Knowing that you found our customer service responsive, professional and genuinely helpful, and that your order was processed quickly with delivery exactly as expected, means a great deal to us.
Your satisfaction and your recommendation are the best reward we can receive — thank you for your trust and for choosing to share it publicly.
We hope to have the pleasure of assisting you again whenever you need Dogtra products or accessories.
Best regards,
The Dogtra-Europe Team
Good quality product
Good quality stim, reliable, long battery life, good accessory selection. I like older collars with magnetic silent on/off switch, remote squares, smaller size remotes like plus/mini and cue.
29 January 2026
Reply from Dogtra-Europe
Here's a polished and natural response:
---
Hello,
Thank you very much for your detailed and positive review!
We're really pleased to hear that you appreciate the **good quality stimulation**, the reliability, the long battery life, and the wide selection of accessories.
It's also very interesting to read that you particularly like the older Dogtra collars with the **magnetic silent on/off switch**, the square remotes, and the more compact sizes like the Plus, Mini, and Cue series. Many longtime users share the same preference — these models are appreciated for their ergonomics and simplicity in the field.
Good news: we still stock a large range of parts and replacement collars for these older models (including magnetic switches, batteries, antennas, and more). If you're looking for anything specific to maintain or upgrade one of your classic collars, feel free to let us know. We'll be happy to help you find the right parts.
Thank you again for your loyalty and for taking the time to share what you like about Dogtra.
We remain at your disposal for any future needs.
Best regards,
The Dogtra-Europe Team
Reply from Dogtra-Europe
Here's a warm and natural response:
---
Hello,
Thank you for your kind review!
We're delighted to hear that the delivery was quick. We always aim to ship orders as fast as possible, so it's great to know it made a difference for you.
Thank you again for choosing Dogtra-Europe.
We remain at your disposal for any future questions or orders.
Best regards,
The Dogtra-Europe Team
Complaint/ Pritužba
Dear Madame/Sir,
we have a problem because my dog doesn't want to carry the device. She is scared of it.
Do you have any advice how to solve it?
I would really appreciate if you can contact me in English in the future.
Best regards/lijep pozdrav,
Jasenka Petrović Jurčević
9 January 2026
Reply from Dogtra-Europe
Hello Jasenka, thank you for reaching out and we're sorry to hear your dog is uncomfortable with the device. This is quite common during the introduction phase. We recommend a gradual desensitization process: start by letting your dog wear the collar without activating it, then introduce it progressively during positive activities. We will be happy to send you a detailed guide in English — please contact us directly. Best regards, the Dogtra Europe team.
Two Failed Units in Six Months and No Support
I purchased two different Dogtra e-collar models about six months ago, and both have had serious issues. One unit would randomly stop working and eventually died completely and wouldn’t charge at all. The second one has now started taking hours just to charge.
I followed Dogtra’s instructions and returned the first unit via registered mail in December. Since then, I’ve had to send multiple emails just to get basic updates. When I finally received a response, I was told they “don’t have it” and that they’re too busy with repairs to process incoming packages quickly. That is unacceptable for a company selling expensive equipment.
I’m extremely disappointed in both the product quality and the customer service. At this point, I’ve decided to purchase an e-collar from another brand rather than wait weeks—or longer—for Dogtra to address the issue.
20 January 2026
Unprompted review
Reply from Dogtra-Europe
Hello Soheyla, we sincerely apologize for the experience you've had. This is clearly not the standard we aim to provide, and we fully understand your frustration. The lack of communication regarding your return is unacceptable. Please contact us directly with your return tracking number so we can locate your parcel and resolve this matter as quickly as possible. We would like the opportunity to make this right for you. Best regards, the Dogtra Europe team.
Reply from Dogtra-Europe
Bonjour,
Merci pour votre retour !
Nous sommes ravis que le colis soit bien arrivé et que le produit corresponde parfaitement à la photo du site.
Votre satisfaction nous fait plaisir.
Nous restons à votre disposition pour toute question ou besoin futur.
Cordialement,
L’équipe Dogtra-Europe
Reply from Dogtra-Europe
Hello,
Thank you for your feedback!
We’re delighted to hear that you enjoyed good service and quick delivery. Your satisfaction means a lot to us.
We remain at your disposal for any future Dogtra needs.
Best regards,
The Dogtra-Europe Team
Reply from Dogtra-Europe
Bonjour,
Merci pour votre retour !
Nous sommes ravis que vous trouviez le device super !
Votre satisfaction nous fait très plaisir.
Nous restons à votre disposition pour toute question ou besoin futur.
Cordialement,
L’équipe Dogtra-Europe
Excellent service and excellent…
Excellent service and excellent after-sales service. Thank you to Isabelle, who spoke to me in a very helpful and friendly manner.
10 November 2025
Reply from Dogtra-Europe
Hello,
Thank you so much for your kind review! We are delighted to hear that you found our service and after-sales support excellent. Isabelle will be very happy to know that her helpful and friendly assistance made a difference – we’ll be sure to pass on your thanks to her.
We remain at your disposal for any future needs.
Best regards,
The Dogtra-Europe Team
Really bad experience
I bought an extra collar in August, and it arrived malfunctioning. They decided to repair it under warranty, even though I had purchased a new collar, not a repaired one, and it arrived working just as badly. I sent it back again, but I'm completely dissatisfied. In fact, I want a refund.
4 August 2025
Reply from Dogtra-Europe
Hello Alberto, we sincerely apologize for this very frustrating experience. Receiving a repaired unit that still doesn't work correctly is completely unacceptable. You are right to request a refund. Please contact us directly with your order reference so we can personally handle your case and ensure it is resolved quickly. Best regards, the Dogtra Europe team.
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