Doheny's LLC Reviews 41,277

I would rate it no stars if I could. Worst customer service I’ve ever had. I ordered Zeron paint for a pool, they sent me the wrong item. Fine, people make mistakes, I get it. I called their customer service and had it corrected and immediately shipped back the item they sent me in error instead of the paint. They didn’t ship my paint. I called 2 days later and couldn’t get an answer. 3 days later I find they hadn’t shipped the right item yet. No urgency about getting me what I need, no compensation, would not overnight to correct the mistake. Even as I write this I’m still not sure they shipped it. Keep in mind this isn’t normal paint, this is 144 dollar per gallon paint. Use any other company besides this. They will take your money but they don’t care about getting you what you need.

If I could give them zero stars or a negative number, it would be far more appropriate. Ordered a replacement for our old winter cover from them. Without full dimensions, they asked us to send them our original to be used as a template. We did, and after months of inaction and large numbers of calls and emails, we finally got the new cover. Except it was the wrong one! Our pool is rectangular with a side bump out for the steps, and they sent us a kidney shaped cover that wasn't remotely the correct material. Not only would they not acknowledge or correct the mistake, they refused to refund our money. Had to get the Better Business Bureau involved to get our money back, but had no winter cover. Pathetic customer service, incredibly bad people do deal with. Will never use them for anything again.

The main O ring was not sealing. I spoke to a CSR who did not speak very good English and she basically had no idea what I needed. After she consulted with someone else she told me she could give me the part # which was not correct. To top this all off I finally located the O ring on your site with the part # that I located after searching the web. That was when the insult hit me, $9.99 for the O ring and then a totally absurd shipping fee of $9.99 + tx. This is your filter unit and the O ring started dripping 6 months ago I was more than happy to pay the $9.99 but the shipping told me to just find it elsewhere. We have dealt with Doheny's as needed for several years now. Rest assured, it'll never happen again.

the company sold me in pool loungers costing 2 thousand dollars they were ordered april 29th on may 5th i recived an update that the product was now backordered. !rst let me tell you if they had stated this upfront i never would have ordered the product. The new shipment date was may 15th after that email i never recived any communication fomr the company i called in and they assured me it would be shipped may 29th however that never happened. I called in june 17t to cancel because there was still no communication and now they are refusing to give me my money back stating the item is no longer backordered however they do not know when the item will ship and it will most likely be 30 to 45 days. this is unacceptable return my money.
30 to 45 days to ship is still back ordered.

Zero stars.
I placed an order for 2 items on May 4 2024. Tracking it on FedEx on the 12th, I discovered it was damaged in transit and was being returned to Doheny’s. Not hearing from Doheny’s, I sent several emails and used online chat to ask for a refund. I was told they would charge me for a return! It was not until I told them I’d go public with this story, that they have finally refunded me … in 2 chunks on May 16 ad 18.
My Doheny’s saga has not ended there.
On May 25, I have decided to give them another try. I wish I hadn’t!
While placing an order online, I received repeated error messages. So, I quit, and then placed an order later same day. I then received emails from them notifying me of shipments of 2 (!) orders. I told them, I had placed only one, which was clearly shown on their own web site. They ignored it saying 2 orders have come from my computer. My telling them it was their web site malfunction, and that my account on their own web site still shows only one order placed, did not help.
After about 5 emails, I have sent a message to their CEO. No response.
Then, out of blue, I received an email saying “we have refunded you already on May 16 and 18”. Hello, that was a different case! The fake order was dated May 25!
Anyway, I have finally advised them I would go public as well as seeking a legal remedy, before they finally refunded $67.85 of my $67.86 order on June 11. Yes they have decided to keep a penny for a memory of me.
And as to the product – PhosFree chemical I have received from them, instead of being milky white, it is almost clear like water, no matter how long you shake the container.
I hope this review will help others to avoid that awfully mismanaged company with clueless customer service and a questionable product.

Have bought chemicals from them for years. My problem came when I bought a complete pool kit from them. Pool wall cam bent in shipping sent pics no response. Put pool up after bending walls back best I could. Then filled pool after getting liner put in, got the best one they had 25 year warranty, notice it leaking. We found several places where it was never seamed correctly. Called them they wanted me to drain pool to take pics leaving my above ground pool up and unstable tell maybe they resolved the issue. Expressed my concern they said they could no nothing and gave me phone number to there supplier so I called them and they wanted me to cut out bad parts and send them to them before they could decide. Be careful be for spend 5000 on inferior products guess I’ll patch and get a new liner from a reputable company when it fails. Won’t get anything from them again.

Every time I try to order from them I get a back order that keeps getting extended. Then, they cancel my order. Would be nice if they would send you something comparable and honor the price of the product they cancelled on you!

Called in to order a solar cover as we are close. It wasn't in stock so they got one shipped to the store. My wife went to pick it up and brought it home. I looked at the receipt and found I wasn't charged sale price. Called store and they said to bring in receipt & refund the difference. Great! Now for quality of the solar cover, I bought the 2400 blue solar cover the middle of the line, what a piece of junk. A 7yr. guarantee but not against rips. The bubbles are maybe a 1/4" in diameter so not a very good insulating factor. The plastic is so thin I'll be surprised if it lasts a year.

I have been a customer for the past 10 years & I am very happy with my purchases from this company! The fast shipping is the best! They have a great assortment of products at reasonable prices. My last purchase ended up being the wrong part but customer service was very helpful in guiding me to find the correct one. I will continue to use Dohenys for all my pool supplies!

Placed an order Fri and was told it would arrive Tues. Did not arrive and when I called they said it was an error in the warehouse. Talked to Mgr and told me the warehouse had IT issues and it would ship by days end which was 3pm EST, I didnt even talk to her until 345pm EST. I asked where it was coming from and she was not sure but told me warehouse had IT issues, hmm. If it were to arrive today it should have been shipped Mon. I asked to expediate shipping and was told they do not have that, asked for credit towards my payment and told they cant do that either. Ill be curious to see if or when I receive it

In May 2023 I bought a filter and pump from them. Its now June 2024 and the pump stopped working. I'm from Buffalo NY we only use our pool maybe 4 months out of the year and the pump already stopped working. I called them to see if they would work with me and they said no you have to just buy a new pump. I will not be buying from them again such garbage product.

Trained customer service rep(Zack) made it easy to order the correct pump. Much better selection and price than big box stores. Received quickly. I highly recommend!!

After spending $2500 on supplies to paint my pool, Doheny’s lost/misplaced the critical Prep Solution on two separate occasions.
After waiting over two weeks for two failed orders, Doheny’s advised me that my order was back ordered and could not advise on a new delivery date.
I contacted a different vendor who delivered my order in two days.
Doheny’s customer service was very unhelpful and showed no interest in resolving their challenges. On three different occasions I asked to be connected (or receive a return call) from a supervisor capable of empathetic understanding and problem solving. My request went ignored and unanswered.

Don't do business with these jerks!!!!! In 2022 I spent over $2,000.00 dollars with them ordering a new pool liner and accessories. Pool liner arrived damaged!!!! Waited for another liner but never received accessories. Had to file credit dispute to get it resolved. On Monday June 3, 2024 I placed another order with them. Eight hours later I get an email telling me my order had been canceled because of my previous credit dispute!!! Don't do business with these rude crooks. Customer service does not exist with these folks only care about making a dollar!!!

Not even a full year of use - just had to BUY another lid - The out of country call center is abominable. That decision will cost you far more than the cheap labor- and speaking of cheap - the filters are a disgrace to the Doheny’s name / they have become synonymous with cheap/ poorly engineered/ and direlect

Received a catalog offering 10% off on purchase. Web site will not recognize or honor promo code. Emailed Doheny's twice. No response. Will not order even though they have low prices.

6-11-24 Doheny's pool responded and was helpful in responded. Will give them another chance.

Great products and great prices shipped in a timely manner!!

Ordered a new unground pool pump from Doheny's and was pleased with price, timeframe etc. but pump died after two months. I contacted service on a Saturday evening and received a reply next day with a FedEx return label and instructions. Once I dropped off pump at FedEx, they shipped a replacement. Less than a week to get a pump replaced and working perfectly. Bravo!

I spent over a grand online at this store. They first provided me with a $10 off coupon code that wouldn't work. The after I made my purchase, I couldn't log into my account to review my order. After contacting customer service about not being able to access my account, I was told to contact customer service. What? That's who I just contacted. Then they provided me with tracking numbers that FEDEX could not find. I have no idea if or when I will be getting my purchases. I do not recommend this company, and I personally will never buy from them again.

I’ll give Doheny 1 star for answering the phone.

Other than that speaking with customer service and a supervisor only to find out that the company does not stand behind the products they sell.
Warranty or no warranty.

After all isn't that the American way ?? 

They sold us a winter pool cover that was made of poor quality material and it ripped within 2 seasons of mild weather. Came with a 12 year warranty.

Doheny blamed the manufacturer and when I asked for a phone number for the manufacturer, they said it was manufactured overseas and they did not have a phone number. 
The DEI warranty company also gave us every excuse not to except poor quality material as the reason for the cover to fail.

After going back and forth with phone calls and emails only for Doheny to offer me a 20% off courtesy discount to purchase another cover from them ???

Thanks but no thanks.
We will not be doing business with Doheny again.