I am very satisfied so far with the service I have received to-date . However, I am waiting on a response to enable me to move forward with the next step towards our journey later in the year.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient service, sorted us out when we missed our connecting flight from liverpool to tenerife due to a 5 hour delay at the Isle of man airport. Iris was superb at getting us on a flight the fo... See more
Company replied
Anna the Dohop representative contacted EasyJet on our behalf as a connecting flight was cancelled. This took the hassle of contacting them ourselves. The reply was quick and we will receive a full re... See more
Company replied
Just had to use Dohop support as EasyJet changed one leg of a connection resulting in my second flight leaving before my first flight arrived. TBH easy jet were less than helpful so I didn’t hold... See more
Company replied
Company details
Written by the company
Dohop is helping people find the best connecting flights to minimise the cost of travel. Our revolutionary self-connect solutions have allowed people to get to their destination in the fastest and cheapest way. More recently, we’ve been successfully powering airlines and airports from around the globe to do the same.
Contact info
Katrínartún 4, 105, Reykjavik, Iceland
- +44 1200 401410
- service@dohop.com
- www.dohop.com
3.9
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from Dohop
Hi Mrs. Margaroli,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Laughably bad
Laughably bad. Service when missing connection is via the worst AI chatbot I have ever experienced, and then the outcome is rebook everything yourself and submit a claim form. The claim form doesn't accept iban numbers or bank account numbers with a letter as a digit.
Just pay the extra and book with a reputable airline.
24 May 2026
Unprompted review
Reply from Dohop
Hi Steven,
We’re truly sorry to hear about your experience.
We take your feedback seriously and would like to iterate that we act as per the Dohop Terms and Conditions you accepted during the booking process. Let us inform you that we received your compensation claim request on May 25 and we will have it processed as soon as possible.
Kind regards,
The Dohop Customer Care Team
WhatsApp AI wasn't good but when I…
WhatsApp AI wasn't good but when I spoke to advisor via email got sorted painlessly
19 May 2026
Reply from Dohop
Dear Donna,
Thank you for your review and for sharing your experience with us.
We are sorry to hear that our WhatsApp AI did not meet your expectations, but we are pleased that our email advisor was able to resolve your issue smoothly. Your feedback is very valuable, as it helps us improve both our automated tools and our human support.
If you have any further suggestions about how the WhatsApp AI could be more helpful, or if you need assistance again, please feel free to contact us at service@dohop.com.
Kind regards,
Dohop Support
quick correspondance
14 May 2026
Reply from Dohop
Cher client,
Merci beaucoup pour votre retour positif et pour avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de savoir que vous avez apprécié la rapidité de la correspondance et que notre service a répondu à vos attentes sur ce point.
Votre commentaire est précieux et nous aide à continuer d’améliorer nos services pour offrir des connexions efficaces et fluides à nos clients.
Si vous avez d’autres remarques, besoins spécifiques ou suggestions pour rendre votre expérience encore meilleure, n’hésitez pas à nous contacter à l’adresse suivante : service@dohop.com.
Kind regards,
Dohop Support
Very supportive and efficient
I had a last minute cancellation non related to the booked flights I reserved with Dohop; my emails and requests were answered super fast, in a very professional way and the agent was super helpful! Thanks for your support and time !
16 May 2026
Unprompted review
Reply from Dohop
Dear Mr. Gerges Almir,
Thank you for your kind words and for taking the time to share your experience with us. We are very pleased to hear that, despite your last-minute cancellation not being related to your booked flights, our team was able to respond quickly and support you in a professional and helpful way.
We work hard to provide prompt and efficient assistance, especially in time-sensitive situations, and your feedback confirms we are on the right track.
If you ever need help again or have any further questions, please feel free to contact us at service@dohop.com.
Kind regards,
Dohop Support
Reply from Dohop
Dear Mr. Houssem,
Thank you for your feedback and for highlighting our good and reliable service. We appreciate your patience in mentioning that the refund process takes time, and we understand this can be inconvenient.
Refund timeframes often depend on airlines and payment providers, but we are always working to make this process as smooth and transparent as possible. Your comment helps us identify where we can improve our communication and procedures.
Kind regards,
Dohop Support
Fast and helpful
Not for the first time I was getting help from Dohop, and every time they are very efficient and helpful.
8 May 2026
Reply from Dohop
Dear Mr. Harcenco,
Thank you very much for your kind feedback and for returning to Dohop for assistance multiple times. We truly appreciate your loyalty and are pleased to hear that you consistently find our team efficient and helpful.
Providing reliable support each time you need us is very important to us, and comments like yours let us know we are on the right track. We will continue working to maintain the level of service you have experienced so far.
If you ever need further help with your bookings or have any suggestions, please feel free to contact us at service@dohop.com.
Kind regards,
Dohop Support
Stressful and Exhausting Process Despite Final Reimbursementrocessed and…
The claim was eventually processed and I did receive reimbursement, which I appreciate. However, the overall experience was far more stressful and exhausting than it should have been.
Throughout the process, I constantly had to follow up myself, resend documents multiple times, and push for updates in order for the case to move forward. Communication between departments did not seem well coordinated, and I often received generic responses instead of clear guidance.
I had to keep screenshots, emails, tickets, and every detail organized on my own because I felt that if I did not actively chase the case, nothing would progress. For a service that is specifically purchased for peace of mind during travel disruptions, the process created a significant amount of unnecessary stress and frustration.
In the end, the reimbursement was handled, but the customer experience and communication process definitely need improvement.
8 May 2026
Reply from Dohop
Dear Sofia,
Thank you for sharing your experience with us and for acknowledging that your claim was eventually processed and reimbursed. We are truly sorry to hear how stressful and exhausting the process felt for you.
Having to repeatedly follow up, resend documents, and manage all the details yourself is not the experience we aim to provide, especially for a service meant to offer peace of mind during disruptions. Your comments about unclear communication and lack of coordination between departments are particularly valuable and will be shared with the relevant teams to improve our processes.
Kind regards,
Dohop Support
One of the two flights was canceled by…
One of the two flights was canceled by Norse Airline. Now, It's impossible to take the second flight. I have to cancel my second flight but I want a refund.
18 April 2026
Reply from Dohop
Dear Customer,
Thank you for contacting Dohop!
Please take into the consideration, that as we have informed you before - you have chose Unprotected fare during booking, that means that there is no protection in case of disruption from us is included. As per conversation with one of our agents, you have been redirected to airlines directly for possible refunds.
Kind regards,
The Dohop Customer Care Team
Causes aggravation
I have waited over an hour on the phone. My second leg of the journey was rescheduled and no longer meets my needs. After they finally answered and just about took my details, the call got disconnected and it was not from my end. When i call back it says all lines are busy and just hangs up. Dohop has caused me more aggravation than the rescheduled flight!
10 May 2026
Unprompted review
Reply from Dohop
Dear Ayalla,
Thank you for contacting us!
We are really sorry that it was really hard to reach us! It was caused by a high volume of requests. However, as far as we see, as per our system, one of our agents has already sent you a reply via email with a possible resolution.
Kind regards,
The Dohop Customer Care Team
I could nt travel because my husband…
I could nt travel because my husband was very ill and I got a fast and sympathetic response which helped me to get a refund
9 May 2026
Reply from Dohop
Dear Susan,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Good service and refunded costs when…
Good service and refunded costs when unable to fly
No hassle
6 May 2026
Reply from Dohop
Dear Helen,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Avoid at all costs
Avoid at all costs, flights were cancelled ,nearly two months and cant get refund issued . Very quick and efficient to take money out but no communication and response to request of refund .
6 March 2026
Unprompted review
Reply from Dohop
Hi Darius,
We’re truly sorry to hear about your experience.
We take your feedback seriously and would like to inform you that Dohop stands ready to provide the airlines' refunds once the chargeback is deactivated.
Kind regards,
The Dohop Customer Care Team
Excellent service
When our first flight leg got cancelled, they proactively reached out and ensured that our connecting flight was refunded as well. Very good service!
28 April 2026
Reply from Dohop
Hi Eline,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Reply from Dohop
Dear Jean,
Thank you very much for your review and positive feedback.
We are delighted to hear that you found our help very clear and efficient, and that your problem was successfully resolved. Providing straightforward support and quick resolutions is very important to us, and it is great to know this matched your experience.
We truly appreciate you taking the time to share this, as feedback like yours helps us maintain and improve our service.
If you ever need assistance again in the future, please do not hesitate to contact us at service@dohop.com.
Kind regards,
Dohop Support
Reply from Dohop
Dear Lukas,
Thank you very much for your kind review and for highlighting Gergana’s excellent service and speed. We are delighted to hear that you had such a positive experience, and we truly appreciate you taking the time to share it with us.
We will make sure your compliments are passed on to Gergana and the team, as feedback like yours motivates us to keep improving our services.
If you ever need assistance in the future, please do not hesitate to contact us at service@dohop.com.
Kind regards,
Dohop Support
Great service
Quick response time to the phone, very successfull solution and very keen to help and fix my issue. Always informing about the updates
21 April 2026
Unprompted review
Reply from Dohop
Dear Customer,
Thank you very much for your kind feedback and for taking the time to share your experience with us.
We are delighted to hear that you were satisfied with our service, especially our quick response time by phone and the successful resolution of your issue. It is great to know that our team’s efforts to keep you updated throughout the process were helpful and reassuring.
Your comments are truly appreciated and help us continue improving our service.
If you ever need assistance again, please do not hesitate to contact us at service@dohop.com.
Kind regards,
Dohop Support
Very responsive from my initial contact…
Very responsive from my initial contact to the final outcome.
4 April 2026
Unprompted review
Reply from Dohop
Dear Stephen,
Thank you for your feedback and kind words about our responsiveness.
We are pleased to hear that you found our team responsive from your initial contact through to the final outcome. Providing clear, timely communication throughout the entire process is very important to us, and it is great to know this matched your experience.
We truly appreciate you taking the time to share your experience, as feedback like yours helps us maintain and improve our service standards.
If you ever need assistance in the future, please do not hesitate to reach out to us at service@dohop.com.
Kind regards,
Dohop Support
Very trustworthy company
Jay was very professional, and this is definitely a company you can trust! I had a flight canceled and they promptly helped me cancel my second flight as they promised.
22 April 2026
Reply from Dohop
Dear Eli,
Thank you for sharing your positive experience with us. We are delighted to hear that Jay was professional and that you felt you could trust our service during a stressful situation with your cancelled flight. It is great to know that our team was able to promptly assist with cancelling your second flight as promised.
We truly appreciate your trust in Dohop and your kind words, as feedback like yours helps us continue to improve our services.
If you ever need assistance in the future, please do not hesitate to contact us at service@dohop.com.
Kind regards,
Dohop Support
A SCAM!!!!
Booked flights through Dohop which they would not later cancel! They referred me to the airline who told me they could not cancel because the booking was made through Dohop!
This is a scam that should be avoided and dealt with by IATA!
21 April 2026
Unprompted review
Reply from Dohop
Dear Hari,
Thank you for sharing your feedback with us. We are very sorry to hear about your experience with your booking and the difficulties you faced when trying to cancel.
Dohop acts as an intermediary between customers and airlines, and cancellation options can depend on the specific airline’s fare rules and conditions. However, you should not be left feeling passed back and forth without clear guidance, and we understand how frustrating this must have been.
We would like to review your case in detail. Please contact us at service@dohop.com with your booking reference and any relevant correspondence so we can investigate what happened and respond to you directly.
Kind regards,
Dohop Support
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