I am very satisfied so far with the service I have received to-date . However, I am waiting on a response to enable me to move forward with the next step towards our journey later in the year.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient service, sorted us out when we missed our connecting flight from liverpool to tenerife due to a 5 hour delay at the Isle of man airport. Iris was superb at getting us on a flight the fo... See more
Company replied
Anna the Dohop representative contacted EasyJet on our behalf as a connecting flight was cancelled. This took the hassle of contacting them ourselves. The reply was quick and we will receive a full re... See more
Company replied
Just had to use Dohop support as EasyJet changed one leg of a connection resulting in my second flight leaving before my first flight arrived. TBH easy jet were less than helpful so I didn’t hold... See more
Company replied
Company details
Written by the company
Dohop is helping people find the best connecting flights to minimise the cost of travel. Our revolutionary self-connect solutions have allowed people to get to their destination in the fastest and cheapest way. More recently, we’ve been successfully powering airlines and airports from around the globe to do the same.
Contact info
Katrínartún 4, 105, Reykjavik, Iceland
- +44 1200 401410
- service@dohop.com
- www.dohop.com
3.9
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from Dohop
Hi Alireza,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Kind and helpful guidance
Kind, helpful and flient guidance through the process of rebooking the flight tickets when we missed the flight because of delay of the previous one.
31 March 2026
Unprompted review
Reply from Dohop
Hi Martin,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
They were really understanding
They were really understanding, I got almost all my money back.
31 March 2026
Unprompted review
Reply from Dohop
Hi Delievre Musuamba,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Worst travel booking experience I’ve ever had – avoid Dohop.
This was by far the most frustrating and disappointing booking experience I’ve ever had.
I booked what looked like a normal flight via the EasyJet website, but it turned out to be handled by Dohop without any clear indication. When one flight segment (OPO–VXE) was cancelled, the entire trip became useless — and that’s when the nightmare started.
Instead of solving the problem, Dohop:
- Sent me back and forth between them and the airline
- Refused to refund their own fees (even though the trip became impossible)
- Forced me to book a new flight myself and then submit a claim
- Could not guarantee reimbursement upfront
- Gave vague timelines like “30+ days” with no commitment
- Provided an AI chatbot that could not answer basic questions
Even worse, their “ConnectSure protection” — which I paid for — did not actually rebook the flight, but required me to:
- Pay for a new ticket myself
- Submit a claim
- Wait and hope for reimbursement
This is not a service — it’s shifting all risk and work to the customer.
Looking at other customer experiences, this seems to be a recurring issue: people are often unaware they are booking through Dohop and end up stuck between airline and platform when something goes wrong . Others describe the same pattern of being told to rebook themselves and chase refunds afterward .
In 2026, this kind of process is simply unacceptable.
Conclusion:
Dohop adds cost, complexity, and risk — without delivering real support when it matters.
Never again. Book directly with the airline.
31 March 2026
Unprompted review
Reply from Dohop
Hi Urs,
Thank you for your review.
Please be kindly informed that Dohop will reimburse your expenses as of next week (the price difference between the original refunds processed and the new alternative flight cost).
It means that once a refund is processed, Dohop will have fulfilled its obligations in connection to your booking and all possible flight disruptions in your booking will be subject to coverage by yourself.
Warm regards,
The Dohop Customer Care Team
The service we received from Dohop was…
The service we received from Dohop was pretty good. We had booked flights with them from Corsica to Geneva and Geneva to Manchester. The airline cancelled the flight from Corsica to Geneva and Dohop obtained the refund for the second leg.
30 March 2026
Unprompted review
Reply from Dohop
Hi Michael,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
i received the answer to my question…
i received the answer to my question quickly and i solved my problem.
thank you Gergana
30 March 2026
Reply from Dohop
Hi Dana,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
All sorted quickly
I had a slight problem booking my flights due to my bank. Because of this the insurance didn't go on. One quick email to DOHOP and it was very quickly sorted.
28 March 2026
Reply from Dohop
Dear Dave,
Thank you for sharing your experience with us, and for highlighting how your issue was resolved so quickly.
We are glad to hear that, despite the initial booking issue caused by your bank, our team was able to quickly add ConnectSure to your booking after your email. It is important to us that customers feel supported when something unexpected happens during the booking process.
Your feedback helps us confirm what is working well and where we can continue to improve our service.
If you ever need assistance again, please do not hesitate to contact us at service@dohop.com.
Kind regards,
Dohop Support
Once I got hold of a human and not AI…
Once I got hold of a human and not AI ... everything was easy..
24 March 2026
Reply from Dohop
Dear Anne,
Thank you for your review and feedback.
We are glad to hear that once you connected with a member of our team, everything was easy and your issue could be resolved smoothly. At the same time, we understand your underlying concern about reaching a human agent, and we appreciate you highlighting this experience. Feedback like yours helps us improve how we balance automated tools with direct human support.
If you have any further questions, concerns, or suggestions, please feel free to contact us at service@dohop.com and we will be happy to assist you.
Kind regards,
Dohop Support
Mika
Mika, the agent who helped me, was very supportive and patient with me and managed to contact the airline to change the flights due to schedule change that happened again.
24 March 2026
Reply from Dohop
Dear Evelyn,
Thank you for your feedback and kind words about Mika. We are very pleased to hear that they were supportive and patient, and that they were able to contact the airline and successfully change your flights after the schedule changed again.
We know that repeated schedule changes can be stressful, so it is great to hear our team could assist you through the process. Your comments are truly appreciated and help us to recognize and encourage great service within our team.
If you ever need further assistance with your journey, please do not hesitate to contact us at service@dohop.com.
Kind regards,
Dohop Support
Avoid at all costs!
Avoid booking connecting flights with this company at all costs! One of my connecting flights with EasyJet was cancelled, however as I made the booking via Dohop (on EasyJet’s website/app) EasyJet were unable to issue a refund. I was then passed back and forth between EasyJet and Dohop and have been going round in circles ever since. I eventually had to raise a dispute with my credit card provider as Dohop refused to assist with any rebooking due to me not paying for their additional insurance product. Their customer service staff could not be any more rude and unhelpful!
27 March 2026
Unprompted review
Reply from Dohop
Dear Anon,
We understand how upsetting it can be when a flight is cancelled and you are passed between companies while trying to get clear answers. We are responding to explain what happened and to help others reading this review understand how this type of booking works.
When easyJet does not offer a direct flight to a chosen destination on easyJet.com, customers are sent to https://flightconnections.easyjet.com/, which is a Dohop-powered website. This platform shows self-connecting itineraries that use two or more separately ticketed flights, allowing customers to reach destinations that easyJet does not serve directly.
Once a booking is completed through this platform, the itinerary is clearly shown as a self-transfer connecting journey made up of point-to-point tickets. Each flight is governed by the operating airline’s own fare rules, and responsibility for cancellations, refunds, or changes applies only to the disrupted flight.
This means that even if both flights are operated by easyJet, the airline is only responsible for the cancelled flight and is not required to provide a free change or a full refund for the remaining active flight. This explains why easyJet referred you back to us.
Dohop provides rebooking support for missed connections only when ConnectSure is added at the time of booking. If ConnectSure was not included, coverage does not apply to the remaining active flight.
If you believe ConnectSure was added to your booking, please contact us at service@dohop.com so our support team can review your case further.
Kind regards,
Dohop Support
Lost flight connection after
After a delayed flight, and a flight connection lost, both transavia, both bought on dohop website, neither the 3 contact phone Numbers on there website answer the phone, neither their chat 24/7, not even with WhatsApp. We couldnt solve our problem. 0 assistance. From me its 0 stars.
26 March 2026
Unprompted review
Reply from Dohop
Dear F,
We understand how stressful it is to miss a connection after a flight delay, especially when both flights were part of the same journey and you urgently needed assistance. We appreciate you taking the time to share your experience.
Although both flights were operated by Transavia, the itinerary was created as a separate-ticket booking. In this setup, each flight is treated independently under the airline’s fare rules. When the first flight was delayed and the onward flight was missed, the operating airline was responsible only for the delayed segment.
In separate-ticket itineraries, assistance or protection for a missed onward flight resulting from disruption to the first flight under normal circumstances applies only if ConnectSure coverage was added at the time of booking. Without this service included, rebooking or purchasing a new onward flight may be required in line with the airline’s fare rules and at the traveller’s own expense.
Email is one of our primary support channels, as it allows cases to be documented and reviewed consistently, particularly during disruption situations when other channels may experience high demand.
If you were unable to reach us through other channels at the time, you can contact us by email at service@dohop.com with your booking details so our support team can review your case.
For full transparency, our Terms and Conditions are available here:
https://support.dohop.com/hc/en-us/articles/18807707828242-Dohop-Terms-and-conditions
Kind regards,
Dohop Support
Reply from Dohop
Dear Luigi,
Thank you for your review and for sharing your feedback with us.
We are very pleased to hear that you found our post-service support to be very good, and we truly appreciate you taking the time to let us know. Providing helpful and reliable assistance after booking is an important part of our service, and it is encouraging to know that this matched your experience.
If you have any specific suggestions on how we could make your experience even better in the future, we would be happy to hear them at service@dohop.com.
Kind regards,
Dohop Support
The support provided was excellent…
The support provided was excellent service, but the payment process is not easy if you have both Sterling and Euro fares from easyJet. The payment continues to fail and you have to pay/process each leg of the trip separately, in my case 4 separate transactions. This gives you multiple booking references, however they can be managed on the EJ app, together.
26 March 2026
Reply from Dohop
Dear Michelle,
Thank you for your detailed and balanced review. We’re really glad to hear that our support team provided excellent service.
We also appreciate you calling out the payment experience when a trip includes both Sterling and Euro fares with easyJet. In these cases, some bookings do need to be processed separately due to airline and payment setup limitations tied to different currencies, which can result in multiple transactions and booking references. We understand this is not an ideal experience, especially when it means completing several payments.
That said, you’re absolutely right that the bookings can still be managed together in the easyJet app, and we’re glad that part worked smoothly for you. Your feedback is valuable and helps us push for improvements where the process can be made clearer and easier.
Thank you again for sharing your experience and for rating us highly despite the inconvenience. We hope to support you again on a future trip.
Kind regards,
Dohop Support
A grandtheft auto-matic rip off
Booked three flights with easyJet. One direct and a two-leg return. I had three easyJet booking references from easyJet, all good. Sadly easyJet cancelled the first leg of my return. Thus it was impossible for me to make the second leg. These things happen.
It's what happened next thats disturbing. EasyJet cut me off and sent me to a company called dopehop. Turns out if you book more than a return flight on easyjst.com you're actually booking though a low-rent third party called dopehop. Problem is this is invisible, the booking site is easyjet.com, all orange and safe. But it's not.
I'd never heard of dopehop until I needed my second leg flight refunded, they told me no, as I didn't have insurance. Insurance for what, this is not disruption easyJet cancelled my connecting flight.
Dopehop may respond with a carefully crafted response to this, but in simple terms easyJet wouldn't win any awards. But dopehop are a scandal in the making.
26 March 2026
Unprompted review
Reply from Dohop
Dear Kevin,
We understand that your return journey was disrupted after easyJet cancelled one part of your trip, and we recognise how frustrating it can be when this prevents you from completing the rest of your travel. We’re here to explain the booking setup and clarify why the outcome was handled this way.
First, please note that when a direct flight option is not available for a particular leg of a journey during a search on easyJet.com, the results may present connection options facilitated through a Dohop-powered platform, such as https://flightconnections.easyjet.com/.
Once a customer is redirected to that platform, the booking process is subject to Dohop’s applicable terms. However, each flight is issued as a separate point-to-point ticket and remains subject to easyJet’s individual fare rules, as Dohop acts solely as the booking facilitator and not the operating airline.
easyJet cancelled only the first return segment and is responsible for that cancelled flight. The onward flight remained active and, as such, falls under the airline’s fare rules and does not automatically qualify for a refund or a free flight change.
In separate-ticket itineraries, protection for a missed onward flight resulting from disruption to the first flight under normal circumstances applies only if ConnectSure coverage was added at the time of booking.
If ConnectSure coverage was added, please contact our Customer Support team at service@dohop.com so they can review whether the remaining active flight is covered under the policy.
For full transparency, our Terms and Conditions are available here:
https://support.dohop.com/hc/en-us/articles/18807707828242-Dohop-Terms-and-conditions
Kind regards,
Dohop Support
Reply from Dohop
Dear Odelalama,
Thank you for your kind review and feedback about your experience with our support team, and in particular with Olga.
We are very pleased to hear that you received a quick and efficient response, and that Olga’s assistance felt confident and fast. Providing clear and timely help is very important to us, and it is great to know this matched your expectations.
If you have any further questions or need assistance in the future, please feel free to contact us at service@dohop.com and we will be happy to help.
Kind regards,
Dohop Support
“Flight Connections by Easyjet” scam
“Flight Connections by Easyjet” is a scam disguised as an easyjet website… I went to the easyjet website and searched for a one way trip between two cities without a direct flight. I was immediately sent to this Flight Connections by Easyjet, which looked like the original Easyjet website, and booked the two connecting flights without noticing there was a hidden booking and service fee that ammounted to 58€ for 3 people. Upon paying, I received three different emails, with two independent easyjet reservations and the dohop service fee, which I could have avoided by booking both flights myself, one at a time.
24 March 2026
Unprompted review
Reply from Dohop
Dear Rita,
Thank you for sharing your experience. Please allow us to clarify a few important points to ensure the situation is correctly understood by you and other customers reading this review.
To clarify the points raised:
• “Flight Connections by easyJet” is not a scam and is not operated by easyJet. It is a Dohop-powered booking platform used to facilitate the booking of self-transfer itineraries when no direct flight option is available on easyJet.com.
• Bookings made through this platform consist of multiple separate point-to-point airline tickets. This is why you received two independent easyJet booking confirmations, which is expected and clearly presented during the booking process.
• The booking fee you mentioned relates to the facilitation of booking the flight tickets through the Dohop‑powered platform and is shown before payment and confirmed again in the booking summary and confirmation emails.
• Any ancillary service fees relate to the facilitation of booking additional optional services, such as seats or baggage. These are selected by the customer and shown separately before payment.
• If a customer prefers not to continue the booking on “Flight Connections by easyJet” due to the Dohop fees, booking the flights one at a time directly on easyJet.com and/or another airline’s website (when flights are operated by easyJet and another airline) is always an option.
All fare details, ticket separation, and applicable fees are shown before payment so customers can make an informed decision before completing their booking.
We appreciate your feedback and hope this clarification provides helpful context for other travelers.
Kind regards,
Dohop Support
I contacted Dohop because I got an…
I contacted Dohop because I got an email from a company related to Airhelp, that claimed to offer help getting me a refund for a delate flight. This company was unknown to me, so I wanted to know if this company was legit. I got an answer promptly and I am very satisfied with Dohop and their professionalism.
Thank you. E Valgardsson.
23 March 2026
Reply from Dohop
Dear Eidur,
Thank you for taking the time to share your experience with us. We are pleased to hear that you received a prompt reply and that our team could clarify the legitimacy of the company that contacted you regarding your delayed flight refund.
Your satisfaction with our professionalism means a lot to us, and feedback like yours helps us continue to improve our service and support.
If you ever have any further questions or need assistance in the future, please do not hesitate to contact us at service@dohop.com.
Kind regards,
Dohop Support
Service provided as expected
23 March 2026
Unprompted review
Reply from Dohop
Dear Valerio,
Thank you for your review and for sharing your experience with us.
We are pleased to hear that the service was provided as expected, as meeting our customers’ expectations is very important to us. Your confirmation that everything went as it should helps us validate that our processes are working well.
If you have any suggestions on how we could make your experience even better in the future, we would very much appreciate your feedback at service@dohop.com.
Thank you again for choosing Dohop and for taking the time to leave a review.
Kind regards,
Dohop Support
No assistance at the time of the incident
Our flight was delayed (Lanzarote-Milan) and we missed our connecting flight (Milan-Catania). Since we had travel insurance, we tried contacting EasyJet or Dohop by phone, email, or WhatsApp for assistance, but it was impossible. Therefore, we had to find a hotel and buy new tickets for the following day. We sent the relevant invoices almost a month ago and still haven't received a response.
14 February 2026
Unprompted review
Reply from Dohop
Dear Emilio,
Thank you for taking the time to share your experience. We are very sorry to hear about the delay on your Lanzarote–Milan flight, the missed connection to Catania, and the difficulty you had reaching both EasyJet and Dohop when you urgently needed assistance. We understand how frustrating it must be to arrange your own hotel and new tickets, and then wait almost a month without a response after sending your invoices.
We have been able to locate your reservation and your coverage request. We will escalate it to our finance team to review your case as soon as possible.
We value your feedback and use it to improve our service.
Kind regards,
Dohop Support
Quick customer service
They returned the money, when Wizz cancelled my flight, even tho I had no insurance with them. So not too bad. Customer service responds quickly.
21 March 2026
Unprompted review
Reply from Dohop
Dear Customer,
Thank you for sharing your feedback with us. We are very sorry to hear about your experience and understand how frustrating it must be to feel you were not informed of airline changes and then lost your booking.
While making a booking through our platform, we intend to make our customers as independent in servicing their bookings with airlines as possible. Meaning it is always a customer who receives a direct communication from the airline in regards to any modifications to their original flight schedules which allows them to act pro-actively on them.
We appreciate your feedback and use it to improve our services.
Kind regards,
Dohop Support
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