Dolce & Gabbana Reviews 

492
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the knowledgeable and attentive staff who provide excellent assistance. Reviewers often praise the quality of various products, noting their luxurious feel and effectiveness, and frequently highlight the impressive packaging. Some also noted timely delivery, with products arriving in perfect condition. However, some customers also noted significant dissatisfaction with customer service, describing it as unhelpful, unresponsive, and generic. Many people reported issues with product quality, such as items being defective, peeling, or not matching descriptions. Delivery problems, including damaged or lost packages and significant delays, were also a concern for several consumers. Additionally, some experienced difficulties with returns and refunds, with reports of long waits or being denied returns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising the luxurious feel,... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant disappointment... See more

Customer service

Customers had negative experiences with customer service, often describing it as the worst they've... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, friendly, and professional... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the products but I never received a promotional item, and coustomer service was not great. Also their return policy is a bit lacking when items haven’t even been opened and you just received th... See more

Rated 3 out of 5 stars

the dog collar that i received was very nice, but it started peeling (the outer red leather) off and i was afraid my dog may eat the stuff that peeled off.

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more


Company details

  1. Clothing Shop
  2. Beauty supply store
  3. Children's clothes shop
  4. Fashion accessories shop
  5. Men's clothes shop
  6. Ladies' clothes shop

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.8

Average

TrustScore 3 out of 5

492 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.8

All reviews

(492)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love

Amazing quality, as expected, beautiful packaging, it arrived on time.
⭐️⭐️⭐️⭐️⭐️

7 August 2025
Rated 5 out of 5 stars

Perfect Lipstick & Liner!

Everything is always a Wonderful with Dolce & Gabbana . The Lipsticks & Liners are the Best. Seriously. They are Beautiful Shades of course , but also moisturizing. My lips never feel dry. That is not always the case.

9 September 2025
Rated 5 out of 5 stars

I love my purchases

I love my purchases. They are so luxurious in beautiful packaging. The nail polish goes on super shiny. The eye liner glides on. They were worth every penny.

18 September 2025
Rated 1 out of 5 stars

My cologne box came damaged

My cologne box came damaged. It was a box I wanted to use to display multiple requested Dolce Gabana finally they responded with a 10% coupon which I never received nor did I get a replacement box. It looked like the boxes was in the warehouse for 10 years ripped damaged worn.

1 August 2025
Rated 5 out of 5 stars

Extraordinary

The package arrived a few days earlier than expected. The packaging was impressive, from the sleek black box, to the black tissue paper and detail of the black envelope with receipt. The velvet box and the option to engrave initials on the cologne bottle was at another level. I am very pleased with my order.

21 July 2025
Rated 5 out of 5 stars

The quality of Dolce & Gabanna is…TERRIFIC

The quality of Dolce & Gabanna is echoed by their new beauty line. I was extremely impressed by the quality of the items I ordered, including adhering closely to advertised colors and sizes, as well as shipping and packaging class and conservation adherence. Thank you. I look forward to my next purchase. Buonjorno.

2 September 2025
Rated 1 out of 5 stars

Accepted return but no refund given

The worst retail experience I have ever experienced and for a luxury brand, I am highly disappointed. I returned my order because the item was too big. The return was accepted on 13 August 25. It is now 26 September 25 and I have still NOT received my refund.

The customer service team is extremely unhelpful and I continue to receive a "we've received your return order and a refund will be made soon". When I ask for a refund date, I receive the same email!

I also issued a complaint 9 days ago, and to no surprise, I've received no response from Dolce & Gabbana.

My bank has now intervened to fight for my return.

What a disappointing experience as I love the Dolce & Gabbana brand but I will no longer shop at: dolcegabbana.com

1 August 2025
Unprompted review
Rated 1 out of 5 stars

I accidentally put wrong shipping…

I accidentally put wrong shipping address, had to call about 10 stores to get their customer service, just to be told that we can give you a refund if the shipping carrier sends it back to our warehouse or i can just go and return it if it does end up coming to my home, i got the perfume and then requested a refund and they denied me a refund and return request, after about 5 different people from their customer service assured me i am eligible for a refund, it was a perfume set and they don’t typically allow returns but they made an exception for me, and in the end i did not get to return my product after all the hassle and days i spent trying to get in contact with them.

7 July 2025

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