Dollar Rent A Car Reviews 

Would charge extra for additional driver of the car, i.e. spouse who was traveling with me. Aggressively pushed the added insurance and lied about what my own insurance would cover. Received parking bill from third party parking scammer (Metropolis Parking) that I have had difficulty getting resolved even though I have proof of parking payments. Dollar charged my account for it. They told me it would be removed, yet here it is on my credit card. It will be disputed. Have spent hours with both companies and still charged.

BEWARE - Fuel / gas scam. I took a picture of the dashboard electronic display where it shows how many miles are left until the tank is empty and it said 405. I filled up the gas tank right before I dropped the car off at the airport. I took a picture of how many miles it said were left until the tank is empty and it said 417. So I returned it with more gas than when I received it. They still charged me $100 for gas! Also, when I booked the rental at Booking.com, I said I wanted a compact car and I agreed to the rate. When I got to the rental counter to pick up the car, they said I rented the "manager's special," which just happened to be a huge truck which got only 10 mpg. How convenient. I don't like driving big trucks. The representative then proceeded to upsell me to a compact car for an extra $122!! I didn't rent the manager's special. I tried to show him my receipt but he kept insisting I was wrong. I will never rent from Dollar again. Totally shady and crooked thieves.

I reserved a car online and paid with my wife's credit card. When I got to the counter to pick up the car they refused to rent it to me. Apparently when it was paid with wife's CC the rental went in her name. They would not change the rental agreement and would not give me a refund. There isn't a phone number to talk with a person who can make decisions about refunds. I rent cars frequently for work and this is not a company I would recommend.

if i could give it zero stars i would because this places absolutely sucks. false advertising and long ass waiting in lines with only two agents working the desk.

I rented a car from Dollar at Detroit Metro Airport for one full day. Before leaving the rental lot, I took a photo of the dashboard showing an estimated range of 360 miles. After driving about 300 miles and returning the car exactly 11 hours later, I refueled it completely and kept the receipt as proof. The dashboard then showed an estimated range of 549 miles. It appears the car may not have been provided with a completely full tank, which was very disappointing.
I was unable to reach customer service at the 1-800 number, and the Detroit Metro Airport office did not answer the phone. Once you have flown home, it feels like there is little you can do to resolve the issue.

I am a Canadian citizen (with my passport with me) who is a resident of Panama. I reserved a rental car in advance of my visit to Dallas, but at the Hertz/Dollar office, I was denied my rental car because the data system of Hertz denied my Panama driver’s license I’ve never had this problem with any other rental car company during the past 5 years. I will never use Herrz or Dollar again.
Follow-up: I went to the nearest Enterprise Car Rental office, and the customer rep there easily and quickly helped me to rent a Toyota Corolla right then and there. Better yet, the Enterprise agent upgraded me to an Audi A3 for no additional cost.
Go with Enterprise!

Thank you for your reply, but this is not an acceptable explanation.

Relying on a single email that your system "confirms was delivered" is not enough. I did not receive that email, and the responsibility to reach me does not end with one automated message. Proper follow-up should have been made by phone or otherwise before treating my silence as agreement.

To be clear, implicit consent is not valid and does not constitute my consent. Nothing was renewed with my written approval, and without that approval there was no agreement to renew. You charged my card and took money without my permission.

I may well have had other arrangements in place. Instead of confirming with me, you proceeded in the way that was most convenient for you, with no regard for what worked for the client.

For the record, I have already emailed customer care and called the number provided. To date I have seen no cooperation, no remedy, and no action of any kind.

I expect this renewal to be cancelled and the amount charged to be refunded. Please confirm in writing how and when this will be resolved.

Was told additional driver would cost 15 dollars total but they then charged me 15 dollars per day. Robbing bstards. Would not use them again.
Its Alamo all the way.

Front desk Agent she was nice at time of pick up. Rented the car for a week and within that week called a few times to see if we might be able to drop off early said no. We was rushed out of the car while dropping it off before time, we forgot items in the car. Another Agent told us the car would be back today, for us to get them instead of asking the customer to return. Which it had our key to are car in it. So went back and was told the car was impounded by the police. And told us they are not sure when or if we would get our items. So asked who's going to pay for a locksmith to come make another key? A company laptop from the trunk of the car and bag of clothes since we was rushed. Only answer was we do not know.

Agent offered automatic fill up on return. What she did not explaining was that they would charge$56 for a full tank ( @ $4.48/ GAL for 12.5 gal tank) . Local price $3.50. We used 1/4 tnk =$10.94 . Dollar ripped us off for the difference .. I called- no refund for unused fuel!! FILL YOUR OWN TANK-THEY WILL OFFER THIS CONVENIENCE TO STEAL FROM YOU !

I would NOT recommend booking with this company!! Due to last minute cancellations on our flight, I had to book a car through Dollar for the day we arrive, which was due to be in 24 hours. The option to pay was PayPal, which went through. However, once this was completed, I recieved an email stating that I need to update the payment method as it needs to be a credit card with the driver's name, not paypal. When I went to amend the booking, I was unable to, as the booking was in under 48h, and bookings cant be amended 48 hours before. I tried to explain what happened and they were not providing any possibility for me amend the booking and said I can either cancel and pay a cancellation fee or when collecting the car, need to pay a fee to amend the card used payment. PayPal should not have been a payment option if this is not accepted! Atrocious customer service and an awful money grabbing scheme.

I rented a car this weekend at the San Antonio airport. The customer service was absolutely the worst. Specifically, the man who processed the return never made eye contact and never said a word to me. He simply looked over the car and walked away. I found that to be extremely rude and incredibly impersonal. Most companies will follow up and ask about my experience. They never did, probably because they already know the likely answer from most customers

We rented a car for 200 bucks once we got there to pick up the car the said they did not have it and the can downgrade us to a worst car or another car that we need to wait until we can get it and the staff wasnt helpful at all

We booked a car with Hertz Brescia for 3 days. Our original pickup was Friday at 12:30 PM. After realizing the office closes for lunch, we adjusted our plans and arrived at 1:35 PM. The office was locked. Nobody was there.We had to call the Italian support line at our own roaming expense. We were told staff wouldn't arrive for another hour. The location is isolated, so we had to drag our luggage through the summer heat to find shelter, food, and drinks. Hertz staff did absolutely nothing to help. We finally got the car at 2:40 PM. To make matters worse, it was the filthiest rental car I have ever received—the exterior was completely uncleaned.On Sunday, we arrived before 4:00 PM for the drop-off. Again, nobody was there. We had to call them again at our own expense.When we complained, we asked to be refunded for the 3rd day (37 CHF) due to the massive delays and terrible service. Hertz only offered a insulting 20 USD. This is not about the money; it is about basic customer respect and valuing people's time. Absolutely unacceptable service. Avoid this branch

This company is a lying, scamming, fraud of a company. They lie about services and what is included and then also claim that the gas tank is empty when you return the car and charge you $150 when the tank is completely full. The employees are unhelpful, rude and lie about everything.

NEVER BOOK WITH THIS COMPANY!

we just rented a car in Lihue, Kauai and everything went smoothly. those plumeria flowers at the counter were a very nice touch. thank you!

If I could give a 0 I would this company is a scam we went to Florida for a family vacation paid for the car rental and the 200 deposit got there just to tell us we had to pay another 500 for another deposit after we already did we couldn’t afford another deposit so we had to cancel our car and they took 200 this company is a scam and I don’t recommend this place!!

Buyer Beware! Don’t rent from them. Even if you return the car in perfect condition, it is a hassle to get your deposit back!

I rented a car for 2 days. When I picked it up I was told the amount of 241 Dollar is 200 Dollar Deposit and 40 Dollar car renting price. As a foreigner I believed her. But they charged me double because of she choose Premium instead of Basic what I wanted. When I returned the car and realized they made a mistake, they were not helpful at all.
They even told me I should scan a QR Code and will find a phone number. There was no phone number. So I returned and than she showed me a lost and found formular. I just felt like they made fun of me all the time anymore. I am devastated and they make fun of me. Nobody in there will help you and charge you things you did not want. I regret renting a car there and never make it again. I cancelled every other reservation anymore with them. I travel through US and never had such a bad experience. And they wouöd have made much more money with me, because I intended to rent a car in every city. Obviously they prefer to charge customers wrong stuff and than make fun of them

After a full, stressful day (22 hours of traveling) I got to the Dollar car rental. Their credit card reader wouldn’t read my card (yes there was plenty of money on my card). He tried to run it in multiple machines. He couldn’t get the card to work. With a rental car for $376 for a week he sent me down to enterprise. I was in and out within 10 mins, however, I paid over double the amount. So if you’re traveling with Dollar be sure to bring multiple cards that match the driver. DOLLAR RENTAL you need to update you card reader maybe have a chip reader or allow the tenant to manually add the cards in.